线上服务是指通过托管平台完全在线提供服务的服务，不需要客户亲自参加。以下列出了一些线上服务示例：
- 通过 Zoom 提供在线瑜伽课程
- 通过 Google Meet 开展在线化妆大师课程
- 通过 Skype 估价在线管道维修视频
线上服务资格要求
在开始实施之前，请查看在线服务政策和最佳做法。
线上服务实现
在线服务集成是现有预约端到端集成的插件，需要对现有实现进行一些更改。概括来讲，这些更改包括：
- Feed：将
type、VirtualSession、DirectMerchantPayment和CancellationPolicy（如果尚未添加）添加到服务 Feed 中 - 预订服务器：将 VirtualSessionInfo 添加到 CreateBooking 方法，向用户发送包含虚拟设置信息的电子邮件
- 实时更新 （现有行为）：通过 InventoryUpdate RTU 处理虚拟商品目录更改，通过 BookingNotification RTU 处理预订更改，通过服务 RTU 处理对服务所做的更改
Feed
服务 Feed
“服务”Feed 中添加了以下字段，以支持在线服务。
服务 Feed 规范
enum ServiceType {
SERVICE_TYPE_UNSPECIFIED = 0;
// Service that provides dining reservation.
SERVICE_TYPE_DINING_RESERVATION = 1;
// Service that provides food ordering in general, could be either takeout
// or delivery or both.
SERVICE_TYPE_FOOD_ORDERING = 2;
// Service that only provides food delivery.
SERVICE_TYPE_FOOD_DELIVERY = 6;
// Service that only provides food takeout.
SERVICE_TYPE_FOOD_TAKEOUT = 7;
// Service that provides appointments or classes. Recommended for (1) health
// and fitness, (2) spa and beauty, and (3) financial consults and
// evaluations services. Please see the supported service types:
// https://developers.google.com/actions-center/guides/end-to-end-integration/overview
SERVICE_TYPE_APPOINTMENT = 5;
// Service that provides appointment for an online class or session which
// will be fully virtual. Must be set if enabling virtual service bookings.
SERVICE_TYPE_ONLINE_APPOINTMENT = 8;
}
// Information about virtual/online session. E.g. Online yoga class, virtual
// cooking class etc.
message VirtualSession {
// Instructions on how this virtual class is set up. If the partner does not
// include the video URL with the booking, then this text must include when
// the video URL will be shared with the user. Eg. “Zoom url will be mailed
// 30 minutes prior to the class”. (Recommended)
// Only the folloiwng four tags are supported: <br>, <strong>, <em>, <i>.
Text session_instructions = 1;
// Requirements for the given virtual session. Eg. yoga mat,
// cooking utensils etc. (Recommended)
// Only the folloiwng four tags are supported: <br>, <strong>, <em>, <i>.
Text session_requirements = 2;
// Information about the virtual platform used in this session. (Required to
// enable virtual services)
message VirtualPlatformInfo {
// Enum to indicate which virtual platform would be used by the merchant.
enum Platform {
PLATFORM_UNSPECIFIED = 0;
// The merchant is flexible in which video platform they use.
FLEXIBLE = 1;
GOOGLE_HANGOUTS = 2;
GOOGLE_MEET = 3;
ZOOM = 4;
SKYPE = 5;
YOUTUBE = 6;
// Should be set if the video platform used is different from the ones
// mentioned here.
OTHER = 7;
}
Platform platform = 1;
// The name of the platform if the platform is set to OTHER. (Required if
// platform is set to OTHER)
Text other_platform_name = 2;
}
VirtualPlatformInfo virtual_platform_info = 3;
// Set this as true if the virtual session is not live and is pre-recorded.
// (Optional)
bool is_session_prerecorded = 4;
}
// Information about how the user can pay directly to the merchant instead of
// pre-paying for the service via RwG.
message DirectMerchantPayment {
// Users would be advised to pay only via the payment methods mentioned below.
repeated Text payment_methods = 1;
}
// Cancellation policy for a service.
message CancellationPolicy {
// Defines a single refund condition. Multiple refund conditions could be
// used together to describe "refund steps" as various durations before the
// service start time.
message RefundCondition {
// Duration in seconds before the start time, until when the customer can
// receive a refund for part of the service's cost specified in
// `refund_percent`.
// When set to 0 (default), the service can be cancelled at any time.
int64 min_duration_before_start_time_sec = 1;
// The percent that can be refunded, as long as the service booking is
// cancelled at least `min_duration_before_start_time` before the service
// start time, in the range of [0, 100]. When set to 0 (default), the
// service is not refundable. When set to 100 this service is fully
// refundable.
uint32 refund_percent = 2;
}
// Zero or more refund conditions applicable to the policy.
repeated RefundCondition refund_condition = 1;
}
服务 Feed 示例
{
"service": [
{
"merchant_id": "100",
"service_id": "100-1",
"type" : "SERVICE_TYPE_ONLINE_APPOINTMENT",
"localized_service_name": {
"value": "Makeup masterclass",
"localized_value": [
{
"locale": "en",
"value": "Makeup masterclass"
}
]
},
"localized_description": {
"value": "Learn how to do runway makeup from an award winning makeup artist.",
"localized_value": [
{
"locale": "en",
"value": "Learn how to do runway makeup from an award winning makeup artist."
}
]
},
"virtual_session": {
"session_instructions": {
"value": "You must have access to a computer, and a solid internet connection. Class registration link will be sent to you 15 mins before the start of the class. The class link will be accessible 1 day after the class. ",
"localized_value": [
{
"locale": "en",
"value": "You must have access to a computer, and a solid internet connection. Class registration link will be sent to you 15 mins before the start of the class. The class link will be accessible 1 day after the class. "
}
]
},
"session_requirements": {
"value": "makeup brush, makeup palette, mirror",
"localized_value": [
{
"locale": "en",
"value": "makeup brush, makeup palette, mirror"
}
]
},
"virtual_platform_info": {
"platform": "OTHER",
"other_platform_name": "Susan's hosted platform"
}
},
"direct_merchant_payment": {
"payment_methods": [
{
"value": "Venmo",
"localized_value": [
{
"locale": "en",
"value": "Venmo"
}
]
}
]
},
"price": {
"price_micros": 75000000,
"currency_code": "USD"
},
"rules": {
"min_advance_booking": 0,
"min_advance_online_canceling": 86400,
"cancellation_policy": {
"refund_condition": [
{
"min_duration_before_start_time_sec": 3600,
"refund_percent": 100
}
]
}
},
"prepayment_type": "NOT_SUPPORTED",
"tax_rate": {
"micro_percent": 7750000
}
},
{
"merchant_id": "100",
"service_id": "100-2",
"type" : "SERVICE_TYPE_ONLINE_APPOINTMENT",
"localized_service_name": {
"value": "Advanced Vinyasa Yoga",
"localized_value": [
{
"locale": "en",
"value": "Advanced Vinyasa Yoga"
}
]
},
"localized_description": {
"value": "Learn the advanced techniques of vinyasa yoga taught by award winning yoga instructors.",
"localized_value": [
{
"locale": "en",
"value": "Learn the advanced techniques of vinyasa yoga taught by award winning yoga instructors."
}
]
},
"virtual_session": {
"session_instructions": {
"value": "You must have access to a computer, and a solid internet connection. Class registration link will be included in an email from the merchant.",
"localized_value": [
{
"locale": "en",
"value": "You must have access to a computer, and a solid internet connection. Class registration link will be included in an email from the merchant."
}
]
},
"session_requirements": {
"value": "yoga mat, dumbbells",
"localized_value": [
{
"locale": "en",
"value": "yoga mat, dumbbells"
}
]
},
"virtual_platform_info": {
"platform": "ZOOM"
}
},
"price": {
"price_micros": 40000000,
"currency_code": "USD"
},
"rules": {
"min_advance_booking": 0,
"min_advance_online_canceling": 86400,
"cancellation_policy": {
"refund_condition": [
{
"min_duration_before_start_time_sec": 86400,
"refund_percent": 100
},
{
"min_duration_before_start_time_sec": 3600,
"refund_percent": 50
}
]
}
},
"prepayment_type": "REQUIRED",
"tax_rate": {
"micro_percent": 7750000
},
"require_credit_card": "REQUIRE_CREDIT_CARD_ALWAYS"
}
]
}
- 本地化说明：说明应清晰阐明服务的内容。如需了解如何以最佳方式构建服务内容，请参阅最佳实践指南。
- 课程说明：课程说明应描述所需的所有必要设置，并遵循政策中规定的指导。
- 如果平台视频网址和会议 ID 不是作为 CreateBooking 的一部分自动创建的（例如，详细信息不是通过
CreateBookingResponse发送），您应在session_instructions中明确指明预计将向该用户发送平台详细信息的时间和谁。
- 如果平台视频网址和会议 ID 不是作为 CreateBooking 的一部分自动创建的（例如，详细信息不是通过
- 课程要求：会议要求应描述用户有效参加课程所需的全部必要设备或材料。您还可以添加用户可能需要的可选资料，但请将其标记为可选。
- 平台：平台应指明用户将用于访问在线服务的平台。
- 如果平台稍后将由商家确定，请将
platform设置为FLEXIBLE。 - 如果商家使用的平台不在列表中，请将
platform设置为OTHER，并指定other_platform_name。
- 如果平台稍后将由商家确定，请将
- 取消政策：请务必提供准确的取消政策。如果允许退款和取消，请设置
CancellationPolicy。默认情况下，如果未设置此参数，则不允许退款。
空闲状态 Feed
- Spots Total：将此项设置为平台允许的参与者总容量（请确保减去员工人数）
预订服务器
可选：如果系统代表您的商家创建会议 ID 和网址，请将 VirtualSessionInfo 添加到 CreateBookingResponse 中。
CreateBooking 规范
message Booking {
// Information related to the virtual session which was booked.
message VirtualSessionInfo {
// URL which was created for the virtual session. (optional)
string session_url = 1;
// The meeting id which was created for the virtual session. (optional)
string meeting_id = 2;
// Password required to access the session. (optional)
string password = 3;
}
VirtualSessionInfo virtual_session_info = X;
}
CreateBookingRequest
{
"idempotency_token": "10000000000",
"payment_information": {
"prepayment_status": "PREPAYMENT_NOT_PROVIDED"
},
"slot": {
"confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS",
"duration_sec": "3600",
"merchant_id": "10001",
"service_id": "10001-1",
"start_sec": "1586829600"
},
"user_information": {
"email": "john.doe@gmail.com",
"family_name": "John",
"given_name": "Doe",
"telephone": "+123 456 7890",
"user_id": "110291237"
}
}
CreateBookingResponse
{
"booking": {
"bookingId": "abcdefg-12345",
"slot": {
"merchantId": "10001",
"serviceId": "10001-1",
"startSec": "1586804400",
"durationSec": "3600"
},
"userInformation": {
"userId": "110291237",
"givenName": "John",
"familyName": "Doe",
"telephone": "+123 456 7890",
"email": "john.doe@gmail.com"
},
"status": "CONFIRMED",
"virtual_session_info": {
"video_url": "meet.google.com/abcd-efg",
"meeting_id": "abcd-efg",
"password" : "somepassword"
}
}
}
实时更新
对于虚拟预订，应保留更新商品目录或预订的现有逻辑。
- InventoryUpdate RTU：对系统或 Actions Center 系统上的槽位更改进行的任何更新都应触发 InventoryUpdate RTU，以通知我们槽位方面的更改。
-
BookingNotification RTU：对系统或 Actions Center 系统中的预订做出任何更新（例如修改时间或取消）时，都应触发 BookingNotification RTU，通知我们预订的变化。
- 如果用户未向商家/合作伙伴提交付款，请向我们发送取消 RTU。Actions Center 将发送取消电子邮件。
- 服务 RTU：如果您当前通过服务 RTU 更新服务，请务必在更新在线服务时添加相应的在线服务字段。
电子邮件
默认情况下，当用户在 Actions Center 平台上进行交易时，Actions Center 会发送标准的预订确认、修改和取消电子邮件。
合作伙伴还应以单独的电子邮件向用户发送会议详细信息、付款明细和取消政策信息。您也可以在预约或课程开始前发送提醒电子邮件。 请参阅政策文档，确保您遵守有关虚拟课程的电子邮件政策。