线上服务是指完全在线开展的服务 通过托管平台，无需客户参与服务 线下以下是一些线上服务示例：
- 通过 Zoom 参加线上瑜伽课程
- 通过 Google Meet 参加在线化妆大师课程
- 通过 Skype 提供的在线管道维修视频估算服务
线上服务资格要求
在开始实施之前，请查看 线上服务政策和最佳做法。
<ph type="x-smartling-placeholder">线上服务实施
线上服务集成是对现有“端到端预约”流程的附加项 集成，并且需要对现有实现进行一些更改。 概括来讲，以下变更包括：
- Feed：添加
type、VirtualSession、DirectMerchantPayment和CancellationPolicy（如果尚未添加）到服务 Feed 中 - 预订服务器：向 CreateBooking 方法添加 VirtualSessionInfo。 向用户发送包含虚拟设置信息的电子邮件
- 实时更新 （现有行为）：处理 通过 InventoryUpdate RTU 获取虚拟商品目录，对 通过 BookingNotification RTU 进行预订，而通过以下途径对服务进行更改： 服务 RTU
Feed
服务 Feed
服务 Feed 中添加了以下字段，以支持在线购买 服务。
服务 Feed 规范
enum ServiceType { SERVICE_TYPE_UNSPECIFIED = 0; // Service that provides dining reservation. SERVICE_TYPE_DINING_RESERVATION = 1; // Service that provides food ordering in general, could be either takeout // or delivery or both. SERVICE_TYPE_FOOD_ORDERING = 2; // Service that only provides food delivery. SERVICE_TYPE_FOOD_DELIVERY = 6; // Service that only provides food takeout. SERVICE_TYPE_FOOD_TAKEOUT = 7; // Service that provides appointments or classes. Recommended for (1) health // and fitness, (2) spa and beauty, and (3) financial consults and // evaluations services. Please see the supported service types: // https://developers.google.com/actions-center/guides/end-to-end-integration/overview SERVICE_TYPE_APPOINTMENT = 5; // Service that provides appointment for an online class or session which // will be fully virtual. Must be set if enabling virtual service bookings. SERVICE_TYPE_ONLINE_APPOINTMENT = 8; } // Information about virtual/online session. E.g. Online yoga class, virtual // cooking class etc. message VirtualSession { // Instructions on how this virtual class is set up. If the partner does not // include the video URL with the booking, then this text must include when // the video URL will be shared with the user. Eg. “Zoom url will be mailed // 30 minutes prior to the class”. (Recommended) // Only the folloiwng four tags are supported: <br>, <strong>, <em>, <i>. Text session_instructions = 1; // Requirements for the given virtual session. Eg. yoga mat, // cooking utensils etc. (Recommended) // Only the folloiwng four tags are supported: <br>, <strong>, <em>, <i>. Text session_requirements = 2; // Information about the virtual platform used in this session. (Required to // enable virtual services) message VirtualPlatformInfo { // Enum to indicate which virtual platform would be used by the merchant. enum Platform { PLATFORM_UNSPECIFIED = 0; // The merchant is flexible in which video platform they use. FLEXIBLE = 1; GOOGLE_HANGOUTS = 2; GOOGLE_MEET = 3; ZOOM = 4; SKYPE = 5; YOUTUBE = 6; // Should be set if the video platform used is different from the ones // mentioned here. OTHER = 7; } Platform platform = 1; // The name of the platform if the platform is set to OTHER. (Required if // platform is set to OTHER) Text other_platform_name = 2; } VirtualPlatformInfo virtual_platform_info = 3; // Set this as true if the virtual session is not live and is pre-recorded. // (Optional) bool is_session_prerecorded = 4; } // Information about how the user can pay directly to the merchant instead of // pre-paying for the service via RwG. message DirectMerchantPayment { // Users would be advised to pay only via the payment methods mentioned below. repeated Text payment_methods = 1; } // Cancellation policy for a service. message CancellationPolicy { // Defines a single refund condition. Multiple refund conditions could be // used together to describe "refund steps" as various durations before the // service start time. message RefundCondition { // Duration in seconds before the start time, until when the customer can // receive a refund for part of the service's cost specified in // `refund_percent`. // When set to 0 (default), the service can be cancelled at any time. int64 min_duration_before_start_time_sec = 1; // The percent that can be refunded, as long as the service booking is // cancelled at least `min_duration_before_start_time` before the service // start time, in the range of [0, 100]. When set to 0 (default), the // service is not refundable. When set to 100 this service is fully // refundable. uint32 refund_percent = 2; } // Zero or more refund conditions applicable to the policy. repeated RefundCondition refund_condition = 1; }
服务 Feed 示例
{ "service": [ { "merchant_id": "100", "service_id": "100-1", "type" : "SERVICE_TYPE_ONLINE_APPOINTMENT", "localized_service_name": { "value": "Makeup masterclass", "localized_value": [ { "locale": "en", "value": "Makeup masterclass" } ] }, "localized_description": { "value": "Learn how to do runway makeup from an award winning makeup artist.", "localized_value": [ { "locale": "en", "value": "Learn how to do runway makeup from an award winning makeup artist." } ] }, "virtual_session": { "session_instructions": { "value": "You must have access to a computer, and a solid internet connection. Class registration link will be sent to you 15 mins before the start of the class. The class link will be accessible 1 day after the class. ", "localized_value": [ { "locale": "en", "value": "You must have access to a computer, and a solid internet connection. Class registration link will be sent to you 15 mins before the start of the class. The class link will be accessible 1 day after the class. " } ] }, "session_requirements": { "value": "makeup brush, makeup palette, mirror", "localized_value": [ { "locale": "en", "value": "makeup brush, makeup palette, mirror" } ] }, "virtual_platform_info": { "platform": "OTHER", "other_platform_name": "Susan's hosted platform" } }, "direct_merchant_payment": { "payment_methods": [ { "value": "Venmo", "localized_value": [ { "locale": "en", "value": "Venmo" } ] } ] }, "price": { "price_micros": 75000000, "currency_code": "USD" }, "rules": { "min_advance_booking": 0, "min_advance_online_canceling": 86400, "cancellation_policy": { "refund_condition": [ { "min_duration_before_start_time_sec": 3600, "refund_percent": 100 } ] } }, "prepayment_type": "NOT_SUPPORTED", "tax_rate": { "micro_percent": 7750000 } }, { "merchant_id": "100", "service_id": "100-2", "type" : "SERVICE_TYPE_ONLINE_APPOINTMENT", "localized_service_name": { "value": "Advanced Vinyasa Yoga", "localized_value": [ { "locale": "en", "value": "Advanced Vinyasa Yoga" } ] }, "localized_description": { "value": "Learn the advanced techniques of vinyasa yoga taught by award winning yoga instructors.", "localized_value": [ { "locale": "en", "value": "Learn the advanced techniques of vinyasa yoga taught by award winning yoga instructors." } ] }, "virtual_session": { "session_instructions": { "value": "You must have access to a computer, and a solid internet connection. Class registration link will be included in an email from the merchant.", "localized_value": [ { "locale": "en", "value": "You must have access to a computer, and a solid internet connection. Class registration link will be included in an email from the merchant." } ] }, "session_requirements": { "value": "yoga mat, dumbbells", "localized_value": [ { "locale": "en", "value": "yoga mat, dumbbells" } ] }, "virtual_platform_info": { "platform": "ZOOM" } }, "price": { "price_micros": 40000000, "currency_code": "USD" }, "rules": { "min_advance_booking": 0, "min_advance_online_canceling": 86400, "cancellation_policy": { "refund_condition": [ { "min_duration_before_start_time_sec": 86400, "refund_percent": 100 }, { "min_duration_before_start_time_sec": 3600, "refund_percent": 50 } ] } }, "prepayment_type": "REQUIRED", "tax_rate": { "micro_percent": 7750000 }, "require_credit_card": "REQUIRE_CREDIT_CARD_ALWAYS" } ] }
- 本地化的说明：说明应清晰阐明 服务的用途请参阅 关于如何以最佳方式设计服务结构的最佳实践指南 内容。
- 课程说明：课程说明应描述以下各项：
进行必要的设置，并遵循
政策。
- 如果系统未自动创建平台视频网址和会议 ID
作为 CreateBooking 的一部分（例如，详细信息不会通过
CreateBookingResponse），则应在session_instructions用户应该会收到平台详情。
- 如果系统未自动创建平台视频网址和会议 ID
作为 CreateBooking 的一部分（例如，详细信息不会通过
- 会话要求：会话要求应描述所有 用户参加的必要设备或材料 从而有效地利用该类。您还可提供可供用户选用的资料 但请将它们标记为可选项。
- 平台：平台应指明用户将会使用的平台
访问在线服务时所用的工具。
- 如果商家以后要确定平台，
将
platform设置为FLEXIBLE。 - 如果商家使用的平台不在列表中，请将
将
platform设置为OTHER，并指定other_platform_name。
- 如果商家以后要确定平台，
将
- 取消政策：请务必提供准确的取消预订信息
政策。在退款和取消时设置
CancellationPolicy允许。如未设置，则默认假定不会退款 允许。
空闲状态 Feed
- 总看点数：将此项设置为参与者的总容纳人数。 允许该平台使用（确保减去员工）
预订服务器
可选：如果您的系统代表您的
请在交易中附上 VirtualSessionInfo
CreateBookingResponse。
CreateBooking 规范
message Booking { // Information related to the virtual session which was booked. message VirtualSessionInfo { // URL which was created for the virtual session. (optional) string session_url = 1; // The meeting id which was created for the virtual session. (optional) string meeting_id = 2; // Password required to access the session. (optional) string password = 3 [(datapol.semantic_type) = ST_ACCOUNT_CREDENTIAL]; } VirtualSessionInfo virtual_session_info = X; }
CreateBookingRequest
{ "idempotency_token": "10000000000", "payment_information": { "prepayment_status": "PREPAYMENT_NOT_PROVIDED" }, "slot": { "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS", "duration_sec": "3600", "merchant_id": "10001", "service_id": "10001-1", "start_sec": "1586829600" }, "user_information": { "email": "john.doe@gmail.com", "family_name": "John", "given_name": "Doe", "telephone": "+123 456 7890", "user_id": "110291237" } }
CreateBookingResponse
{ "booking": { "bookingId": "abcdefg-12345", "slot": { "merchantId": "10001", "serviceId": "10001-1", "startSec": "1586804400", "durationSec": "3600" }, "userInformation": { "userId": "110291237", "givenName": "John", "familyName": "Doe", "telephone": "+123 456 7890", "email": "john.doe@gmail.com" }, "status": "CONFIRMED", "virtual_session_info": { "video_url": "meet.google.com/abcd-efg", "meeting_id": "abcd-efg", "password" : "somepassword" } } }
实时更新
应保留用于更新商品目录或预订的现有逻辑 。
- InventoryUpdate RTU：您的 系统或 Actions Center 系统，都应触发 InventoryUpdate RTU 来通知我们槽位的变化。
-
BookingNotification RTU：预订的任何更新
（例如修改时间或取消）
Actions Center 系统，应触发 BookingNotification RTU 来通知
向我们反映预订变更
- 如果用户未向商家/合作伙伴提交付款，请 向我们发送取消 RTU。系统会向您发送取消电子邮件， 操作中心。
- 服务 RTU：如果您目前通过服务更新服务 RTU，请务必添加相应的在线服务字段（如果 为在线服务进行更新。
电子邮件
默认情况下，操作中心会发送标准预订确认消息， 当用户在 Actions Center 平台上交易时修改和取消电子邮件。
此外，合作伙伴还应发送会议详细信息、付款详细信息、 以及取消政策信息。 您也可以选择在预约或课程开始前发送提醒电子邮件。 请参阅 政策文档，以确保您遵守 关于虚拟课程的电子邮件策略。