> [!IMPORTANT]
> **Important:** The Google Analytics API support form is exclusively for developers directly calling the Google Analytics APIs (Data API v1, Admin API, and Measurement Protocol). The API support team cannot assist with general Google Analytics web interface questions, account recovery, property access, billing, or third-party integrations.

## Product, account, and UI support (non-developers)

If your question is not about direct API requests, use the appropriate support
channel:

- **Account access or sign-in recovery** : Use the [Google Analytics sign-in troubleshooter](https://support.google.com/analytics/answer/9305788).
- **Google Analytics web interface, reports, or property setup** : Search the [Google Analytics Help Center](https://support.google.com/analytics), ask the [Google Analytics Help Community](https://support.google.com/analytics/community), or review [Resources for non-developers](https://developers.google.com/analytics/support/non-developers).
- **Website tag installation (`gtag.js` or Google Tag Manager)** : See [Set up Analytics for a website or app](https://support.google.com/analytics/answer/9304153) or the [Tag Manager Help Center](https://support.google.com/tagmanager).
- **Report a problem in the Google Analytics web interface** : Select **Send Feedback** from the menu in [Google Analytics](https://analytics.google.com) (see [instructions](https://support.google.com/analytics/answer/6177939)).

## Before contacting API support

Before submitting an API support request, verify whether your issue belongs in
one of these dedicated developer channels:

1. **Test the request in API Explorer** : Call the API method directly using the **Try it!** (API Explorer) panel on the reference documentation page (for example, [`properties.runReport`](https://developers.google.com/analytics/devguides/reporting/data/v1/rest/v1beta/properties/runReport?apix=true)). Testing in API Explorer rules out local implementation or client library issues and verifies that the problem occurs regardless of how you send the request.
2. **Client library issues** : If the request succeeds in API Explorer and you've ruled out issues in your own code, but the call still fails when using a client library, file an issue in the [client library's GitHub repository](https://developers.google.com/analytics/support/api-issues#client_library_specific_issues).
3. **Developer feature requests** : Submit feature requests for the Data API v1, Admin API, Measurement Protocol, or BigQuery Export in the [Developer Feature Requests issue tracker](https://issuetracker.google.com/issues/new?component=1361500&template=1820970) (see [submission guidelines](https://developers.google.com/analytics/support/api-issues#developer_feature_requests)).
4. **Service outages** : Check real-time service status on the [Google Ads Status Dashboard](https://ads.google.com/status/publisher/).

## Submit an API support request

For help troubleshooting direct calls to the Google Analytics APIs, fill out the
[Google Analytics API support form](https://support.google.com/analytics/contact/google_analytics_api).

To help the engineering support team diagnose your issue, include the following
details in your submission:

- **Google Cloud project ID or project number** used to make the API call.
- **Google Analytics Account ID and Property ID** related to the issue.
- **API name and version** (for example, Google Analytics Data API v1, Google Analytics Admin API v1, or Measurement Protocol).
- **Complete request and response logs**, including HTTP status codes, exact error messages, and request bodies (redact any access tokens or credentials).
- **Reproduction steps or minimal code snippet**, along with screenshots of the Google Analytics web interface if comparing UI reports against API responses.