# Partner Access Partner users are users from companies or organizations that are collaborating with Google on specific projects that use Issue Tracker. This page contains instructions specific to partner users. > [!NOTE] > Your primary point of contact for any access issues, questions, or concerns around usage of Issue Tracker is your company's contact at Google. ## Access the partner issue tracker Partner users should access Issue Tracker at the following URL: Google partners must use a Google Workspace account to access the partner issue tracker. Your contact at Google will work with you to determine the account to use; this will either be your company's Google Workspace account (if applicable) or a Google issued account known as a Partner Domain account. ## Partner Domain account These instructions apply if you will be using a Google issued partner domain account (domain.corp-partner.google.com) to access the partner issue tracker. Your contact at Google will confirm whether this is the account they want you to use. Overview of access provisioning steps: - Your contact at Google will provision a partner domain account for you to use. - Upon account creation, you will receive a mail to your corporate email account containing login instructions. - You must [setup 2-Step Verification](https://support.google.com/accounts/answer/185839) for your account the first time you sign in. See the [detailed provisioning, usage, and troubleshooting instructions](https://developers.google.com/issue-tracker/guides/partner-domains) for more information. ## Corporate Google Workspace account These instructions apply if you will be using your company's Google Workspace account to access the partner issue tracker. Your contact at Google will confirm whether this is the account they want you to use. Access provisioning steps: - Your Google contact will handle the provisioning of access for your account. - It is required that you [setup 2-Step Verification](https://support.google.com/accounts/answer/185839) on your account in order to use the partner issue tracker. ## Issue Tracker access troubleshooting Partner users should access Issue Tracker at the following URL: This section covers troubleshooting steps for access issues. ### Google UberProxy 403 error page Make sure you are accessing the partner tracker from the correct account. This is your company's Google Workspace account or Google-issued partner domain account as described in the previous sections. It can take up to 12 hours for access to `https://partnerissuetracker.corp.google.com` to be granted after your contact at Google has set up your account. If you are using the correct account and still see this page, then either your account has not been properly granted access by your Google contact or access has not yet propagated. If you continue to see this error after 12 hours, you should report the problem to your contact at Google. > [!TIP] > Include the text (not a screenshot) of the Uberproxy 403 error page to assist in troubleshooting. ### Redirection to http://issuetracker.google.com Google serves public issue trackers at If you are being redirected to this URL when you try to access http://partnerissuetracker.corp.google.com, you should report the problem to your contact at Google so they can verify that your account was granted access to the partner Issue Tracker. ### No issues matched your search You will see this message when you first sign in to Issue Tracker if no issues are assigned to you. Your contact at Google should share details with you around the component where you will find issues specific to your project. ### Access denied when trying to view an issue It can take up to 1 hour for access to components and issues to be granted after your contact at Google has set up your access to those resources. If you receive an access denied message on an issue you believe you should have access to, report the problem to your contact at Google so they can verify that your access to the specific issues you need to work with has been granted correctly.