This document contains step-by-step instructions for setting up a Google issued
partner domain account (domain.corp-partner.google.com) to access the partner
issue tracker. Your contact at Google will confirm whether this is the account
they want you to use.

See [Partner Access Overview](https://developers.google.com/issue-tracker/guides/partner-access) for additional information.

> [!WARNING]
> Step 4 is critical and must be completed immediately after the first login. If you are unable to complete this, access to Partner Issue Tracker cannot be provisioned.

## Step 1 - Look for an email from "Partner Domains" in your corporate email account

![](https://developers.google.com/issue-tracker/images/public/pd-welcome-email-subject.png)

## Step 2 - Open the email and read through the details

This email contains the partner domain email address, password and backup codes.
It also contains important instructions to set up of 2 step verification (2SV)
for the partner domain email account.

![](https://developers.google.com/issue-tracker/images/public/pd-welcome-email.png)

## Step 3 - Sign in to your partner domain account

1. If you are already signed in to a Gmail or Google Account, sign out.
2. Go to accounts.google.com.
3. Sign in with the partner domain email account details as listed in step 2.
4. Enter the backup code as listed in the email in step 2. ![](https://developers.google.com/issue-tracker/images/public/pd-2sv.png)
5. Go through the contract and click **Accept** if you accept the terms and conditions.
6. Immediately reset the password of the account using the form. ![](https://developers.google.com/issue-tracker/images/public/pd-change-password.png)

> [!TIP]
> If your company uses G Suite and if you use a Chrome browser, you can simultaneously sign into your corporate account and your partner domain account by [signing in to
> multiple accounts at once](https://support.google.com/accounts/answer/1721977).

## Step 4 - Set up 2 Step Verification (2SV)

Instructions for 2SV enrollment:
<https://support.google.com/accounts/answer/185839>.

If you don't have a mobile phone to receive one time passwords,
[other options are available](https://www.google.com/landing/2step/features.html)
including voice calls to landline phones.

> [!TIP]
> An OTP password can be valid for 30 days on a single computer if the login is not done using an incognito window.

## Account ownership and termination

Your Partner Domain account was created for the purposes of collaboration
between your company and Google. Should the work relationship end, either
through completion of the project or through you leaving the project or your
employer, this account will be revoked.

## Create groups

If **Groups** is enabled for your Partner Domain, your contact at Google may ask
you to create a Google Group in your partner domain that contains all users who
will need access to Issue Tracker.

To access the Groups UI, visit
http://groups.google.com/a/\<your-partner-domain\>.

To see a list of users within the partner domain, visit
<https://contacts.google.com> and select
**Directory** from the left-hand navigation panel. If this option is not
enabled, reach out to your contact at Google to enable **Contacts** for your
Partner Domain.

## Forward emails

Issue Tracker sends email for issue updates and allows replies to those emails
to post new comments on the issue.

If Gmail is enabled on your partner domain, you have the option to receive email
from Issue Tracker at your partner domain account. Alternatively you can setup
[email forwarding in Gmail](https://support.google.com/mail/answer/10957) to
direct mail to your corporate email address.

> [!WARNING]
> If you set up mail forwarding, replies to Issue Tracker email won't post new comments on the issue because your corporate identity does not have permission to modify issues.

## Account troubleshooting

If you cannot access your partner domain account, you will need to request help
from your contact at Google. This section lists some common troubleshooting
scenarios.

### No access code

If you did not setup 2 step verification the first time you logged in, you won't
be able to provide the required backup code on subsequent login attempts. You
can request a new backup code from your contact at Google. The new code will be
sent by email to your corporate email account.

### Forgotten password

If you forget your password, you can request a password reset from your contact
at Google. The new password will be sent by email to your corporate email
account.