Account and Users

The "Account and Users" tab includes global settings to manage the Partner Portal account and the users who have access to it.

Account

The "Account" tab allows you to view your Partner ID (also referred to as your Aggregator ID) that was assigned to you when you began your integration. You can also view your account on-boarding status.

Account Name

You can view your account name, which is also your default brand name.

Alert contacts

You can select a list of primary alert contacts. They receive email alerts whenever issues are detected in Production. The list of users is populated from the "Users" tab.

Integration status

Your integration status (enabled / disabled) is displayed here. If your integration has been automatically disabled due to issues detected by Reserve with Google's monitoring system, once you've fixed the underlying problem, you may attempt to re-enable your integration by clicking the "Re-enable serving" button. Users with Administrator and Editor roles may re-enable the integration. Please wait several minutes after clicking this button for your integration to be re-enabled.

Users

There are three types of users of the Partner Portal: administrators, editors, and regular users.

  • Administrators can add and remove users from their Partner Portal account. They can also subscribe or unsubscribe themselves from relevant email announcement lists.
  • Editors can perform read and write functions within the Partner Portal.
  • Regular users can only view data within the Partner Portal.

All users of the Partner Portal must use Google Accounts. If you use Gmail, or if your organization uses G Suite, your email address is already a Google Account. To create a Google Account with another email address, see Create your Google Account.

Contact Information

Before launching a Reserve with Google integration, it is mandatory for the Contact Information page to be filled out. It is important that communication post-integration is routed correctly to your technical and operations team. You can also use this page to update contact information post-launch.

Please enter the following information:

Contact Information Fields
Alert Contacts - (required) Partner Portal users that can troubleshoot non-emergency technical issues that arise in Production. Automated alert emails will be sent to these contacts.
Technical Emergency Contacts - (required) Contacts that will be notified in case of emergencies (e.g. integration is disabled). Recommended to provide a page alias.
Technical Non-Emergency Contacts - (required) Contacts for partner ongoing support that require technical input (e.g. API migration efforts, matching issues).
Operational contact (for Google) - (required) Contact for user escalations that require partner intervention (e.g. booking not honored). These contacts are for Google use only and will not be provided to users.
Operational contact (to share with users) - (required) Contact that is shared with users for user escalations (e.g. refunds, cancellations, or order modifications). This is your default brand’s support email alias.
Operational Support - (required) Operational hours and time zones that you offer user support. Select all that apply.