Availability Viewer

The purpose of the Availability Viewer is to provide a history of a single slot for a given merchant and service. This tool is useful when debugging availability and real-time update related issues pre and post-launch.

In order to use the Availability Viewer, you will need the merchant_id, service_id, and start_sec (enter the EPOCH time or use the datetime picker) of the slot.

To use the datetime picker, click on the clock icon next to 'start_sec' to open the widget. Enter in the time, and select (or query by country) to find the appropriate timezone.

There could be multiple entries for a single slot if there is more than one resource defined for the slot, for example, a party size of 2-6 eligible for a dining reservation at 8:00 PM at Restaurant A).

If the slot is currently deleted, a red trash icon will be visible and Spots Open, Spots Total, and Duration will be set to -1. If a slot is deleted and then restored, this change will display in the history view. The slot will show “Deleted” in red with a subsequent entry for “Updated.”

If you integrate using recurrence and schedule exceptions, a detailed view of schedule exceptions is provided in the “View Exceptions” link. All schedule exceptions for the recurrence time window will be displayed. This means schedule exceptions that are before the inputted start time will show.

Additional attributes related to a slot can be viewed through clicking the "view additional information" link. Attributes such as confirmation mode, ticket types, and scheduling rules can be viewed.

Definitions

Field
Updated On The timestamp in UTC when the slot was updated
Status Status of the slot which is either set to Updated or Deleted
Recurrence If recurrence is defined in the integration, displays the recurrence interval and end time (Epoch format)
Source The origin of how the slot was changed. This is either set to "Feed" or "RTU" (real-time updates)
Spots Open If spots open and spots total are defined in the integration, displays the number of open available spots allowed for booking
Spots Total If spots open and spots total are defined in the integration, displays the number of total spots allowed for booking
Schedule Exceptions If recurrence is defined in the integration, displays the time booking is not allowed to occur
Duration The length in seconds of the given service for that time slot
Payment Option IDs The list of IDs that reference the payment options which can be used to pay for the service
Resources Metadata related to the slot such as staff, room, party size
Scheduling Rule Overrides Metadata related to scheduling rules such as last bookable sec, and first bookable sec
Confirmation Mode The booking confirmation mode for the slot, either synchronous or asynchronous
Ticket Type IDs The ticket type ids associated with that slot