線上服務的定義為透過完全託管式線上完全在線上的服務,不需要客戶親自服務。以下列舉幾種線上服務:
- Zoom 的線上瑜珈課程
- 透過 Google Meet 在線上進行的化妝大師課程
- 透過 Skype 估計線上管線影片
線上服務資格規定
導入前,請先詳閱線上服務政策和最佳做法。
線上服務導入
線上服務整合功能是現有端對端整合的附加服務,且需要變更現有的實作方式。大致上,變更包括:
- 動態饋給:在服務動態饋給中加入
type
、VirtualSession
、DirectMerchantPayment
和CancellationPolicy
(如果尚未新增) - 預訂伺服器:在 CreateBooking 方法中新增 VirtualSessionInfo,並將含有虛擬設定資訊的電子郵件傳送給使用者
- 即時更新 (現有行為):透過 InventoryUpdate RTU 處理虛擬廣告空間的變更、透過 BookingNotification RTU 修改預訂,以及透過 Service RTU 變更服務。
動態饋給
服務動態饋給
以下欄位會新增至「服務」動態饋給,以支援線上服務。
服務動態饋給規格
enum ServiceType { SERVICE_TYPE_UNSPECIFIED = 0; // Service that provides dining reservation. SERVICE_TYPE_DINING_RESERVATION = 1; // Service that provides food ordering in general, could be either takeout // or delivery or both. SERVICE_TYPE_FOOD_ORDERING = 2; // Service that only provides food delivery. SERVICE_TYPE_FOOD_DELIVERY = 6; // Service that only provides food takeout. SERVICE_TYPE_FOOD_TAKEOUT = 7; // Service that provides appointments or classes. Recommended for (1) health // and fitness, (2) spa and beauty, and (3) financial consults and // evaluations services. Please see the supported service types: // https://developers.google.com/maps-booking/guides/end-to-end-integration/overview SERVICE_TYPE_APPOINTMENT = 5; // Service that provides appointment for an online class or session which // will be fully virtual. Must be set if enabling virtual service bookings. SERVICE_TYPE_ONLINE_APPOINTMENT = 8; } // Information about virtual/online session. E.g. Online yoga class, virtual // cooking class etc. message VirtualSession { // Instructions on how this virtual class is set up. If the partner does not // include the video URL with the booking, then this text must include when // the video URL will be shared with the user. Eg. “Zoom url will be mailed // 30 minutes prior to the class”. (Recommended) // Only the folloiwng four tags are supported: <br>, <strong>, <em>, <i>. Text session_instructions = 1; // Requirements for the given virtual session. Eg. yoga mat, // cooking utensils etc. (Recommended) // Only the folloiwng four tags are supported: <br>, <strong>, <em>, <i>. Text session_requirements = 2; // Information about the virtual platform used in this session. (Required to // enable virtual services) message VirtualPlatformInfo { // Enum to indicate which virtual platform would be used by the merchant. enum Platform { PLATFORM_UNSPECIFIED = 0; // The merchant is flexible in which video platform they use. FLEXIBLE = 1; GOOGLE_HANGOUTS = 2; GOOGLE_MEET = 3; ZOOM = 4; SKYPE = 5; YOUTUBE = 6; // Should be set if the video platform used is different from the ones // mentioned here. OTHER = 7; } Platform platform = 1; // The name of the platform if the platform is set to OTHER. (Required if // platform is set to OTHER) Text other_platform_name = 2; } VirtualPlatformInfo virtual_platform_info = 3; // Set this as true if the virtual session is not live and is pre-recorded. // (Optional) bool is_session_prerecorded = 4; } // Information about how the user can pay directly to the merchant instead of // pre-paying for the service via RwG. message DirectMerchantPayment { // Users would be advised to pay only via the payment methods mentioned below. repeated Text payment_methods = 1; } // Cancellation policy for a service. message CancellationPolicy { // Defines a single refund condition. Multiple refund conditions could be // used together to describe "refund steps" as various durations before the // service start time. message RefundCondition { // Duration in seconds before the start time, until when the customer can // receive a refund for part of the service's cost specified in // `refund_percent`. // When set to 0 (default), the service can be cancelled at any time. int64 min_duration_before_start_time_sec = 1; // The percent that can be refunded, as long as the service booking is // cancelled at least `min_duration_before_start_time` before the service // start time, in the range of [0, 100]. When set to 0 (default), the // service is not refundable. When set to 100 this service is fully // refundable. uint32 refund_percent = 2; } // Zero or more refund conditions applicable to the policy. repeated RefundCondition refund_condition = 1; }
服務動態饋給範例
{ "service": [ { "merchant_id": "100", "service_id": "100-1", "type" : "SERVICE_TYPE_ONLINE_APPOINTMENT", "localized_service_name": { "value": "Makeup masterclass", "localized_value": [ { "locale": "en", "value": "Makeup masterclass" } ] }, "localized_description": { "value": "Learn how to do runway makeup from an award winning makeup artist.", "localized_value": [ { "locale": "en", "value": "Learn how to do runway makeup from an award winning makeup artist." } ] }, "virtual_session": { "session_instructions": { "value": "You must have access to a computer, and a solid internet connection. Class registration link will be sent to you 15 mins before the start of the class. The class link will be accessible 1 day after the class. ", "localized_value": [ { "locale": "en", "value": "You must have access to a computer, and a solid internet connection. Class registration link will be sent to you 15 mins before the start of the class. The class link will be accessible 1 day after the class. " } ] }, "session_requirements": { "value": "makeup brush, makeup palette, mirror", "localized_value": [ { "locale": "en", "value": "makeup brush, makeup palette, mirror" } ] }, "virtual_platform_info": { "platform": "OTHER", "other_platform_name": "Susan's hosted platform" } }, "direct_merchant_payment": { "payment_methods": [ { "value": "Venmo", "localized_value": [ { "locale": "en", "value": "Venmo" } ] } ] }, "price": { "price_micros": 75000000, "currency_code": "USD" }, "rules": { "min_advance_booking": 0, "min_advance_online_canceling": 86400, "cancellation_policy": { "refund_condition": [ { "min_duration_before_start_time_sec": 3600, "refund_percent": 100 } ] } }, "prepayment_type": "NOT_SUPPORTED", "tax_rate": { "micro_percent": 7750000 } }, { "merchant_id": "100", "service_id": "100-2", "type" : "SERVICE_TYPE_ONLINE_APPOINTMENT", "localized_service_name": { "value": "Advanced Vinyasa Yoga", "localized_value": [ { "locale": "en", "value": "Advanced Vinyasa Yoga" } ] }, "localized_description": { "value": "Learn the advanced techniques of vinyasa yoga taught by award winning yoga instructors.", "localized_value": [ { "locale": "en", "value": "Learn the advanced techniques of vinyasa yoga taught by award winning yoga instructors." } ] }, "virtual_session": { "session_instructions": { "value": "You must have access to a computer, and a solid internet connection. Class registration link will be included in an email from the merchant.", "localized_value": [ { "locale": "en", "value": "You must have access to a computer, and a solid internet connection. Class registration link will be included in an email from the merchant." } ] }, "session_requirements": { "value": "yoga mat, dumbbells", "localized_value": [ { "locale": "en", "value": "yoga mat, dumbbells" } ] }, "virtual_platform_info": { "platform": "ZOOM" } }, "price": { "price_micros": 40000000, "currency_code": "USD" }, "rules": { "min_advance_booking": 0, "min_advance_online_canceling": 86400, "cancellation_policy": { "refund_condition": [ { "min_duration_before_start_time_sec": 86400, "refund_percent": 100 }, { "min_duration_before_start_time_sec": 3600, "refund_percent": 50 } ] } }, "prepayment_type": "REQUIRED", "tax_rate": { "micro_percent": 7750000 }, "require_credit_card": "REQUIRE_CREDIT_CARD_ALWAYS" } ] }
- 本地化說明:應用程式說明應清楚說明服務內容。請參閱最佳做法指南,瞭解建構服務內容的最佳做法。
- 工作階段操作說明:工作階段指示應說明所有必要設定,並遵循政策中的規定。
- 如果平台預訂功能未自動建立平台影片網址和會議 ID (例如詳細資料不會透過
CreateBookingResponse
傳送),則應在session_instructions
「之後」明確指出使用者要傳送平台詳細資料的CreateBookingResponse
對象session_instructions
。
- 如果平台預訂功能未自動建立平台影片網址和會議 ID (例如詳細資料不會透過
- 工作階段要求:工作階段規定應說明使用者需要充分參與該課程的所有必要設備或教材。您也可以加入使用者可能需要的自選資料,但請將其標示為選填項目。
- 平台:平台應呈現使用者用來存取線上服務的平台。
- 如果商家日後將由平台決定平台,請將
platform
設為FLEXIBLE
。 - 如果商家使用的平台不在清單中,請將
platform
設為OTHER
,並指定other_platform_name
。
- 如果商家日後將由平台決定平台,請將
- 取消政策:請務必提供正確的取消政策。如果允許退款及取消,請設定
CancellationPolicy
。如果未設定,預設假設是不允許退款。
供應情形動態饋給
- Spots Total:將此平台設為參與者能夠允許的平台總容量 (請務必減少員工人數)
Booking Server (預訂伺服器)
選用:如果系統代表商家建立會議 ID 和網址,請在 CreateBookingResponse
中加入 VirtualSessionInfo
。
CreateBooking 規格
message Booking { // Information related to the virtual session which was booked. message VirtualSessionInfo { // URL which was created for the virtual session. (optional) string session_url = 1; // The meeting id which was created for the virtual session. (optional) string meeting_id = 2; // Password required to access the session. (optional) string password = 3; } VirtualSessionInfo virtual_session_info = X; }
CreateBookingRequest
{ "idempotency_token": "10000000000", "payment_information": { "prepayment_status": "PREPAYMENT_NOT_PROVIDED" }, "slot": { "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS", "duration_sec": "3600", "merchant_id": "10001", "service_id": "10001-1", "start_sec": "1586829600" }, "user_information": { "email": "john.doe@gmail.com", "family_name": "John", "given_name": "Doe", "telephone": "+123 456 7890", "user_id": "110291237" } }
CreateBookingResponse
{ "booking": { "bookingId": "abcdefg-12345", "slot": { "merchantId": "10001", "serviceId": "10001-1", "startSec": "1586804400", "durationSec": "3600" }, "userInformation": { "userId": "110291237", "givenName": "John", "familyName": "Doe", "telephone": "+123 456 7890", "email": "john.doe@gmail.com" }, "status": "CONFIRMED", "virtual_session_info": { "video_url": "meet.google.com/abcd-efg", "meeting_id": "abcd-efg", "password" : "somepassword" } } }
Real-time Updates (即時更新)
更新虛擬預訂或預訂功能的現有邏輯應保留給虛擬預訂。
- InventoryUpdate RTU:如果您針對系統或「透過 Google 預訂」系統所做的版位變更進行更新,則應觸發 InventoryUpdate RTU 來通知版位中的異動。
-
BookingNotification RTU:預訂系統或「透過 Google 預訂」系統中預訂的所有更新 (例如修改時間或取消) 時,都應觸發 BookingNotification RTU,以通知預訂異動。
- 如果使用者未付款給商家/合作夥伴,請傳送取消 RTU 給我們。「透過 Google 預訂」會傳送取消電子郵件。
- 服務 RTU:如果您目前透過服務 RTU 更新服務,請務必在更新線上服務時加入適當的線上服務欄位。
電子郵件地址
根據預設,當使用者透過「透過 Google 預訂」平台進行交易時,「透過 Google 預訂」會傳送標準預訂確認、修改和取消電子郵件。
合作夥伴應另外透過獨立的電子郵件,將會議詳細資料、付款詳情和取消政策資訊傳送給使用者。 你也可以在預約或課程開始前傳送提醒電子郵件。請參閱政策文件,確保您符合虛擬課程的電子郵件政策。