Real-time updates reporting

The RTU Reporting dashboard provides important details on the status of the real-time updates in production and sandbox environments.

It can be found under the 'Dashboards' section in the Partner Portal. Requests can take 30-180 minutes to appear in the dashboard.

There are two levels of reporting:

  • Request Level Feedback: The HTTP status code from Google, along with the error details in case of failures.

  • Entity Level Feedback: The validation of real-time update once it's received by Google

Summary Panels

Request Level Usage Feedback

Failure rates for each route (DELETE, UPSERT) are aggregated over a daily basis.

Note: Even if the API call was successful, ensure the entity was processed successfully in entity-level feedback.

Request Level feedback panel

Entity level feedback

Failure/Warning rates for each route and entity type are aggregated over a daily basis.

Entity Level feedback panel

Detailed Panels

Timezones in the detailed panels are UTC.

Detailed Entity failure reporting feedback

A specific warning or failure message is displayed for every entity.

Detailed Entity Level feedback panel

Detailed API request failure reporting feedback

In the event Google fails to process the API request (eg, 400 or 500 error), the failure reason will be displayed in this panel. Detailed API request feedback panel

Stale Entity errors are caused by real-time updates being older than the most recently ingested entity. To resolve this error, ensure the real-time update has an accurate timestamp. See Entity Versioning for more information.