Escalations

To help us direct you to the appropriate support team, choose your status from the following tabs:

Launched partner

Technical support

If you've already integrated and launched with Order with Google and need support for any technical issues, open a case on this page with our support team. Limit each case to one issue and create additional cases as needed.

Undergoing maintenance

If you're undergoing maintenance and need to pause your integration, you can toggle the Integration status on the Account and users page.

Actively integrating

If you're currently onboarding with Order with Google, contact your Google consultant.

Interested in integrating

If you want to integrate with Order with Google, review the Order with Google documentation to express your interest.

Escalations to partners

As the owner of your Order with Google project, you must ensure that your inventory feeds and fulfillment actions remain online and up-to-date. You can also use the monitoring tools available to you on the Partner Portal. If Google detects an increase in errors from your project, our team might reach out to your technical contacts for escalation, depending on their severity. We then expect you to resolve the issue in a timely manner.