We value your input! Whether you've encountered an issue, have a suggestion for
a new feature, or want to share your experience with Google Earth, let us know.
Providing more details helps us understand your feedback.

### Computer

1. Using Google Chrome on your computer, open Google Earth.
2. From the map view, in the top left, click **Help** **Send
   feedback** .
   - If you're on the homescreen, you can click your account profile picture **Feedback**.
3. Click the arrow_drop_down drop-down to show the menu bar if hidden.
4. Describe your issue, suggestion, or feedback.
   - **Optional:** To help us understand, you can include a screenshot. Decide if you want to include a screenshot and use the tools to highlight areas of interest or hide sensitive information.
   - **Optional:** If you're open to us contacting you for more details, check the box to allow us to email you for more information. We can't promise a response, but this helps if we have follow-up questions.
5. Click **Send**.

## Request imagery updates

If you find areas where imagery is outdated on the map, you can report where
and why updates are needed. Your reports provide high-quality signals that
help Google prioritize future imagery updates.

### Scope and limitations

Our team uses your feedback for the following:

- **Acknowledge your signal:** We use your report to understand where construction, new roads, or significant property changes have occurred.
- **Prioritize high-need areas:** By providing structured data --- such as the specific area and the date the change occurred --- you help us identify areas where updated imagery collection is needed.

> [!IMPORTANT]
> **Important:** We are not able to process self-intersecting polygons.

Due to the significant technical complexities of global imagery acquisition,
the following limitations apply:

- **No guaranteed updates:** Submitting a request does not guarantee that new imagery will be updated for that specific location.
- **No specific timelines:** We can't provide estimated timelines for when a report might be addressed.
- **No seasonal preferences:** We can't fulfill requests for imagery captured during a specific season (for example, "winter only" or "leaf-off" views).
- **No financial credits:** We don't offer credits or payment for reporting outdated imagery.

### Submit a report

To submit a report go to **Help**
![](https://developers.google.com/static/maps/documentation/earth/images/icons/request-imagery-update.svg)
**Request imagery update**.

To ensure your request is actionable for our team, follow these guidelines
when using requesting imagery updates:

1. **Zoom in:** The tool requires you to draw or select a polygon smaller than 169 km^2^ (approximately 13 x 13 km). To do so, zoom into the region requiring updates.
2. **Define the area:** Use an existing polygon or draw a new one to highlight the region that has changed.
3. **Provide the date of change:** Knowing when a change happened (for example, "more than a year ago") helps us decide whether to retrieve existing imagery from our archives or task new acquisition.
4. **Select a reason:** Clearly identify whether the update is needed due to new buildings, road construction, or other image quality issues, like cloud cover.

## Report a file import issue for debugging support

If a KML, KMZ, CSV, GeoJSON, Shapefile, or 3D model file fails to import or
does not render as expected, [report an import
issue](https://developers.google.com/maps/documentation/earth/import-data#report-import-issues).

### Android

1. On your Android phone or tablet, open the Google Earth app.
2. On the top, tap your account profile picture **Feedback**.
3. Describe your issue, suggestion, or feedback.
   - **Optional:** To help us understand, you can include a screenshot. Make sure **Include screenshot and logs** is checked if you want to send them.
   - **Optional:** If you're open to us contacting you for more details, check the box to allow us to email you for more information. We can't promise a response, but this helps if we have follow-up questions.
4. Click **Send**.

### iOS

1. On your iPhone or iPad, open the Google Earth app.
2. On the top, tap your account profile picture **Feedback**.
3. Describe your issue, suggestion, or feedback.
   - **Optional:** To help us understand, you can include a screenshot. Make sure **Include screenshot and logs** is checked if you want to send them.
   - **Optional:** If you're open to us contacting you for more details, check the box to allow us to email you for more information. We can't promise a response, but this helps if we have follow-up questions.
4. Click **Send**.