There are a number of support resources to help you accomplish your Merchant API
-related tasks.

## Merchant API support team

For technical support, contact the Merchant API support team. The team offers
email-based support Monday to Friday. You can expect a 24-hour turnaround time
for the initial reply.


[Contact support](https://support.google.com/merchants/contact/shopping_api_support_form)

## Merchant Center support

For answers to non-API questions about Merchant Center, see the
[Merchant Center Help Center](https://support.google.com/merchants/).


[Contact support](https://support.google.com/merchants/#topic=12158920)

## API status

If you're having a momentary issue with the Content API, check the
[Merchant Center status dashboard](https://merchants.google.com/status) for
outages.

## API activity

You can check the API activity for your Merchant Center account on the API
diagnostics page. See [Debug API
errors](https://support.google.com/merchants/answer/2467990).

## Google Ads

For general information and to learn more about the Google Ads API, visit the
Google Ads API developer site or the Google Ads API forum.


[Google Ads API developer site](https://developers.google.com/google-ads/api/docs/start)


[Google Ads API forum](https://groups.google.com/forum/#!forum/adwords-api)

## Request data related to your business account

For any questions about the data available to you or how to access the data,
complete the
[Business User Data Availability and Access](https://support.google.com/merchants/contact/ads_cps_shopping)
form.

## Request a migration extension

If you need additional time to migrate from Content API for Shopping to
Merchant API, complete the
[application for extended access to Content API for Shopping](https://docs.google.com/forms/d/e/1FAIpQLScuK40fWjc4gCbWaKlKUx1AbKo9S2bwS6eL0Wd-2o7JDY5erg/viewform).

### Before you request an extension

Before requesting an extension, keep the following in mind:

- **Google Cloud project ID validity:** This extension is valid **only if
  you submit correct Google Cloud project IDs** (for example, `my-cloud-project-123456789`). Don't submit project names or project numbers. Invalid IDs cannot be processed, which leads to service degradation and loss of API access after the sunset date. To find your project IDs, see [Locate your Google Cloud project IDs](https://support.google.com/googleapi/answer/7014113).
- **Multiple project IDs:** You can include multiple Google Cloud project IDs in a single request as a comma-separated list.
- **Approval with no immediate confirmation:** Extension requests submitted through the form are approved upon submission, provided that the submitted Google Cloud project IDs are correct. You will receive an email with the output of your extension request within few days.
- **Multiple submissions:** You can submit the form multiple times. The most recent submission determines the expiration date for your Google Cloud projects.
- **Submissions after expiration:** If your expiration date has passed and you are already receiving API errors, you can still submit the form to request an extension and restore access.


[Request extension](https://docs.google.com/forms/d/e/1FAIpQLScuK40fWjc4gCbWaKlKUx1AbKo9S2bwS6eL0Wd-2o7JDY5erg/viewform)