## Account Level Errors and Warnings

### Introduction/Business Impact

*** ** * ** ***

Account level enforcements are the highest priority issues to fix because it
affects the whole account and all of the respective products. These are issues
ranging from not finishing account onboarding requirements, not meeting our
website requirements or [policies](https://support.google.com/merchants/answer/6149970). Learn more about [how account level
enforcement and policy violations work](https://support.google.com/merchants/answer/2948694?sjid=2697383814557653262-EU).

For your merchant experience to deal with account level issues within your
integration, Google wants to ensure they have the necessary insights to identify
what are the account issues and how to fix them.

### UX Guidance

*** ** * ** ***

#### Account Level Issue Example: Set up and Policy Issues

We recommend reviewing our Content API [displaying issues and solutions guide
for example UX mocks](https://developers.google.com/shopping-content/guides/merchant-support#ui_mocks). If you have a Google PoC, reach out to them for more
clarification.

### Tech Guidance

*** ** * ** ***

From the new [merchant support service Google launched in August 2023](https://developers.google.com/shopping-content/guides/merchant-support), we
recommend using this account level method to display account issues to your
merchants. With the focus of this method to help merchants help themselves,
it comes with a variety of features such as different languages
support, updated policies, and support for new upcoming features in the future.
Learn more about [how to implement this new method into your interface](https://developers.google.com/shopping-content/guides/merchant-support).

It is important for merchants to know the statuses of their accounts, especially
if they are causing the account to be suspended, warnings, or haven't completed
the necessary onboarding . They need to understand what is the specific
underlying issue and how to fix it. They won't be able to serve products
on Free Listings and Paid Ads until they fix the account level issues and
file for an account re-review.

Learn more about the [Content API, account issues levels and severity for
Merchant Center](https://developers.google.com/shopping-content/guides/how-tos/severity-mapping).

> [!NOTE]
> **Note:** If you have implemented [accountstatuses](https://developers.google.com/shopping-content/reference/rest/v2.1/accountstatuses) from previous integration guidance, we recommend using this only for internal reporting. If you are still using the account status and review API, see our note in this [article](https://developers.google.com/merchant/storebuilder/online/sections/3_1_2_appeal#account_level_appeal_and_resolution) on how to handle this. If you have a Google PoC, reach out to them for more clarification.