Here are some account-level issues that might impact your merchant
account.

See the [Account statuses
guide](https://developers.google.com/shopping-content/guides/accountstatuses) for sample API output, and to
view the status of your account, including account issues. See [Product
issues](https://developers.google.com/shopping-content/guides/product-issues) for issues with individual
products.

*Last updated: February 23, 2022*

## Top issues

Here are the most common account issues:

- [missing_ad_words_link](https://developers.google.com/shopping-content/guides/account-issues#missing_ad_words_link)
- [merchant_quality_low](https://developers.google.com/shopping-content/guides/account-issues#merchant_quality_low)
- [home_page_issue](https://developers.google.com/shopping-content/guides/account-issues#home_page_issue)
- [pending_phone_verification](https://developers.google.com/shopping-content/guides/account-issues#pending_phone_verification)
- [misrepresentation_of_self_or_products_unacceptable_business_practice_policy](https://developers.google.com/shopping-content/guides/account-issues#misrepresentation_of_self_or_products_unacceptable_business_practice_policy)
- [custom_label](https://developers.google.com/shopping-content/guides/account-issues#custom_label)
- [pending_address_and_phone](https://developers.google.com/shopping-content/guides/account-issues#pending_address_and_phone)
- [merchant_image_rejected](https://developers.google.com/shopping-content/guides/account-issues#merchant_image_rejected)
- [misrepresentation_of_self_or_products_missing_refund_policy_policy](https://developers.google.com/shopping-content/guides/account-issues#misrepresentation_of_self_or_products_missing_refund_policy_policy)
- [misrepresentation_of_self_or_products_insufficient_contact_info_policy](https://developers.google.com/shopping-content/guides/account-issues#misrepresentation_of_self_or_products_insufficient_contact_info_policy)

## Common issues

Here are the common merchant account issues by `id`, with their `title` and
`severity` values. Click the issue ID for troubleshooting information.

| Issue ID ||
|---|---|
| `https://support.google.com/merchants/answer/6150118#wycd-low-value-content` | |---| | Account suspended due to policy violation: Affiliate spam | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6150118#wycd-low-value-content` | |---| | Account suspended due to policy violation: Arbitrage | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6150118#wycd-low-value-content` | |---|---| | Account suspended due to policy violation: No online purchasing means - Delivery issues | | <var translate="no">Severity:</var> `critical, error` | | Details Offer delivery to a physical address to all customers within your target countries. || |
| `https://support.google.com/merchants/answer/188484` | |---| | Account suspended due to policy violation: Duplication | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6150118#wycd-malicious-or-unwanted-software` | |---| | Account suspended due to policy violation: Malware | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6150118#wycd-low-value-content` | |---| | Account suspended due to policy violation: No online purchasing means | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6150118#wycd-low-value-content` | |---| | Account suspended due to policy violation: No online purchasing means - Restricted purchase | | <var translate="no">Severity:</var> `error, critical` | |
| `https://support.google.com/merchants/answer/6150118` | |---| | Account suspended due to policy violation: Spam | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/9158778` | |---|---| | Account suspended due to policy violation: No online purchasing means - User cannot purchase | | <var translate="no">Severity:</var> `critical, error` | | Details Make sure people can fully check out (purchase a physical product and ship to a physical address) from any product landing page on your online store. The buy button must be working and easy-to-identify, and the landing page must load properly. || |
| `https://support.google.com/merchants/answer/6150138#wycd-restricted-adult-content` | |---| | Account suspended due to policy violation: Adult | | <var translate="no">Severity:</var> `critical, error` | |
| `https://support.google.com/merchants/answer/6150138#wycd-prohibited-adult-content` | |---| | Account suspended due to policy violation: Sexplicit | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6150139#wycd-alcoholic-beverages` | |---| | Account suspended due to policy violation: Alcohol | | <var translate="no">Severity:</var> `critical, error` | |
| `https://support.google.com/merchants/answer/10878477` | |---| | Account suspended due to policy violation: Arkansas Marketplace Law | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6150118` | |---| | Account suspended due to policy violation: Cloaking | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6150163#wycd-unauthorized-distribution-of-copyrighted-content` | |---| | Account suspended due to policy violation: Copyright (DMCA) | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6150127` | |---| | Account suspended due to policy violation: Misrepresentation | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6150004#wycd-dangerous-knives` | |---| | Account suspended due to policy violation: Dangerous Knives | | <var translate="no">Severity:</var> `critical, error` | |
| `https://support.google.com/merchants/answer/6150004#wycd-explosives` | |---| | Account suspended due to policy violation: Explosives | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6150004#wycd-guns-and-parts` | |---| | Account suspended due to policy violation: Guns \& Parts | | <var translate="no">Severity:</var> `critical, error` | |
| `https://support.google.com/merchants/answer/6150004#wycd-recreational-drugs-and-drug-related-equipment` | |---| | Account suspended due to policy violation: Illegal drugs | | <var translate="no">Severity:</var> `critical, error` | |
| `https://support.google.com/merchants/answer/6150004#wycd-other-weapons` | |---| | Account suspended due to policy violation: Other Weapons | | <var translate="no">Severity:</var> `critical, error` | |
| `https://support.google.com/merchants/answer/6150004#wycd-tobacco-products-and-related-equipment` | |---| | Account suspended due to policy violation: Tobacco | | <var translate="no">Severity:</var> `critical, error` | |
| `https://support.google.com/merchants/answer/188484` | |---| | Account suspended due to violation of feed specification: Abuse of Network - Price Mismatch | | <var translate="no">Severity:</var> `error` | |
| `https://support.google.com/merchants/answer/10725932` | |---| | Account suspended due to violation of feed specification: AvailabilityCheckoutMismatch | | <var translate="no">Severity:</var> `error, critical` | |
| `https://support.google.com/merchants/answer/9773127` | |---| | Account suspended due to violation of feed specification: AvailabilityMismatch | | <var translate="no">Severity:</var> `error, critical` | |
| `https://support.google.com/merchants/answer/188494` | |---| | Account suspended due to violation of feed specification: ConditionMismatch | | <var translate="no">Severity:</var> `critical, error` | |
| `https://support.google.com/merchants/answer/2700318` | |---| | Account suspended due to violation of feed specification: DifferentProductLandingPage | | <var translate="no">Severity:</var> `critical, error` | |
| `https://support.google.com/merchants/answer/10247989` | |---| | Account suspended due to violation of feed specification: GenericLandingPage | | <var translate="no">Severity:</var> `critical, error` | |
| `https://support.google.com/merchants/answer/9349877` | |---| | Account suspended due to violation of feed specification: ImageLinkPromotionalText | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6098154` | |---| | Account suspended due to violation of feed specification: ImageRobotsTxt | | <var translate="no">Severity:</var> `error` | |
| `https://support.google.com/merchants/answer/188484` | |---| | Account suspended due to violation of feed specification: InstallmentMismatch | | <var translate="no">Severity:</var> `error` | |
| `https://support.google.com/merchants/answer/10248086` | |---| | Account suspended due to violation of feed specification: LanguageMismatch | | <var translate="no">Severity:</var> `critical, error` | |
| `https://support.google.com/merchants/answer/6098279` | |---| | Account suspended due to violation of feed specification: MissingVat | | <var translate="no">Severity:</var> `critical, error` | |
| `https://support.google.com/merchants/answer/10330822` | |---| | Account suspended due to violation of feed specification: PriceCheckoutMismatch | | <var translate="no">Severity:</var> `error, critical` | |
| `https://support.google.com/merchants/answer/9773429` | |---| | Account suspended due to violation of feed specification: PriceMismatch | | <var translate="no">Severity:</var> `error, critical` | |
| `https://support.google.com/merchants/answer/7378591` | |---| | Account suspended due to violation of feed specification: MinimumOrderValue | | <var translate="no">Severity:</var> `critical, error` | |
| `https://support.google.com/merchants/answer/188484` | |---| | Account suspended due to violation of feed specification: SubscriptionMismatch | | <var translate="no">Severity:</var> `error, critical` | |
| `https://support.google.com/merchants/answer/2704164` | |---| | Account suspended due to violation of feed specification: UnsupportedCurrency | | <var translate="no">Severity:</var> `critical, error` | |
| `https://support.google.com/merchants/answer/10248678` | |---| | Account suspended due to violation of feed specification: WrongShipping | | <var translate="no">Severity:</var> `critical, error` | |
| `https://support.google.com/merchants/answer/6098279` | |---| | Account suspended due to violation of feed specification: WrongTax | | <var translate="no">Severity:</var> `error, critical` | |
| `https://support.google.com/merchants/answer/10249082?hl=en` | |---| | Account suspended due to policy violation: Checkout incomplete | | <var translate="no">Severity:</var> `critical, error` | |
| `https://support.google.com/merchants/answer/6150244#wycd-usefulness` | |---|---| | Account suspended due to policy violation: Destination URL down | | <var translate="no">Severity:</var> `critical, error` | | Details Make sure that all of your landing pages can load on multiple browsers in all locations and aren't under construction. You can use a tool like Geopeeker to check your landing pages. || |
| `https://support.google.com/merchants/answer/12265927` | |---| | Account suspended due to policy violation: Login required | | <var translate="no">Severity:</var> `critical, error` | |
| `https://support.google.com/merchants/answer/10740889` | |---|---| | Account suspended due to policy violation: Needs Improvement | | <var translate="no">Severity:</var> `critical` | | Details Make sure your online store is fully functional and customized for your business and products. Remove any placeholder images, sample or generic text, or broken links. || |
| `https://support.google.com/merchants/answer/10002232` | |---|---| | Account suspended due to policy violation: Parked domain | | <var translate="no">Severity:</var> `critical` | | Details Make sure people can see your actual products (not links to products on another online store) on your website. If your website registration expired, renew it to fix this issue. || |
| `https://support.google.com/merchants/answer/6150164#wycd-gambling-related-content` | |---| | Account suspended due to policy violation: Online Gaming or Gambling | | <var translate="no">Severity:</var> `critical, error` | |
| `https://support.google.com/merchants/answer/6150151` | |---| | Account suspended due to policy violation: Healthcare and Medicine - Forbidden Content | | <var translate="no">Severity:</var> `critical, error` | |
| `https://support.google.com/merchants/answer/6150151#wycd-unapproved-pharmaceuticals-and-supplements` | |---| | Account suspended due to policy violation: Rogue pharma | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6150151#wycd-unapproved-pharmaceuticals-and-supplements` | |---| | Account suspended due to policy violation: Healthcare and Medicine - Restricted | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/176793` | |---| | Website not claimed/Website URL not provided | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6150122#wycd-unsafe-collection-or-use-of-personal-information` | |---| | Account suspended due to policy violation: Checkout unsecure | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6150122#wycd-misuse-of-personal-information` | |---| | Account suspended due to policy violation: Information harvesting | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/9757312` | |---| | Account suspended due to inconsistent availabilities between your basic merchant hosted local storefront and your local product inventory feed. | | <var translate="no">Severity:</var> `error` | |
| `https://support.google.com/merchants/answer/9755966` | |---| | Account warned due to inconsistent availabilities between your full merchant hosted local shop front and your local product inventory feed. | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6150100#wycd-safety-standards-restrictions` | |---| | Account suspended due to policy violation: Hazardous materials | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6150100#wycd-regulated-and-recalled-products` | |---| | Account suspended due to policy violation: Illegal Products | | <var translate="no">Severity:</var> `critical, error` | |
| `https://support.google.com/merchants/answer/6150100#wycd-safety-standards-restrictions` | |---| | Account suspended due to policy violation: Live Animals | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/2796531` | |---| | Account suspended due to policy violation: Individual Marketplace account | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/2796531` | |---| | Account suspended due to policy violation: Marketplace not in MCA | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/7059936/` | |---| | The 1:1 logo that you uploaded contains errors or does not conform to our logo requirements | | <var translate="no">Severity:</var> `error` | |
| `https://support.google.com/merchants/answer/9849758` | |---| | Account isn't eligible for enhanced free listings | | <var translate="no">Severity:</var> `error` | |
| `https://support.google.com/merchants/answer/6150127#wycd-misleading-or-unrealistic-promotions` | |---| | Account suspended due to policy violation: False representation | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/10248173` | |---|---| | Account suspended due to policy violation: User safety - Insufficient contact information | | <var translate="no">Severity:</var> `critical, error` | | Details Show at least 1 of the following contact methods on your online store (ideally in the footer): business address, phone number, email, contact form, social media account. Also add your business address and phone number on the "Business information" page in Merchant Center. || |
| `https://support.google.com/merchants/answer/6150127#wycd-omission-of-relevant-information` | |---|---| | Account suspended due to policy violation: User safety - Insufficient payment information | | <var translate="no">Severity:</var> `critical, error` | | Details Accept at least 1 payment method (like credit card), and clearly show the full cost of a purchase to people before and after checkout. || |
| `https://support.google.com/merchants/answer/6150127#wycd-omission-of-relevant-information` | |---|---| | Account suspended due to policy violation: Missing refund policy | | <var translate="no">Severity:</var> `critical, error` | | Details Show a clear return and refund policy on your online store and in the same language as your online store before checkout. Customers may want to know your return process, refund process, and customer requirements (return window, product condition, reason for return). If you don't accept returns or refunds, clearly state that on your online store. || |
| `https://support.google.com/merchants/answer/6150127` | |---|---| | Account suspended due to policy violation: Misrepresentation | | <var translate="no">Severity:</var> `critical` | | Details Show at least one (1) of the following contact methods on your online store (ideally in the footer): business address, phone number, email, contact form, social media business profile. Also add your business address and phone number on the "Business information" page in Merchant Center. || |
| `https://support.google.com/merchants/answer/6150127#wycd-omission-of-relevant-information` | |---| | Account suspended due to policy violation: User safety - Unsupported payment methods | | <var translate="no">Severity:</var> `critical, error` | |
| `https://support.google.com/merchants/answer/6150127#wycd-omission-of-relevant-information` | |---| | Account suspended due to policy violation: User safety | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6159060` | |---| | No Google Ads account linked/Pending Google Ads account link request | | <var translate="no">Severity:</var> `error` | |
| `https://support.google.com/merchants/answer/3092435` | |---| | Account suspended due to policy violation: No Country Presence | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6149990#wycd-capitalizing-on-threatened-or-extinct-species` | |---| | Account suspended due to policy violation: Endangered Species | | <var translate="no">Severity:</var> `critical, error` | |
| `https://support.google.com/merchants/answer/6149990#wycd-shocking-content` | |---| | Account suspended due to policy violation: Human remains | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6149990` | |---| | Account suspended due to policy violation: Offensive content | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6149990#wycd-capitalizing-on-sensitive-events` | |---| | Account suspended due to policy violation: Sensitive issues | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/10139041/` | |---|---| | You need to enter your business address and phone number | | <var translate="no">Severity:</var> `critical` | | Details Verify a valid phone number for your business || |
| `https://support.google.com/merchants/answer/10139041` | |---|---| | Your phone number needs to be verified | | <var translate="no">Severity:</var> `critical` | | Details Go to the business information page to verify your business phone number || |
| `https://support.google.com/merchants/answer/6150005#wycd-products-that-enable-dishonest-behavior` | |---| | Account suspended due to policy violation: Hacking | | <var translate="no">Severity:</var> `critical, error` | |
| `https://support.google.com/merchants/answer/2731550` | |---| | Account suspended due to policy violation: Academic Aids | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6149993` | |---| | Account suspended due to policy violation: Counterfeit | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/3092435` | |---| | Account suspended due to policy violation: Customizable Goods | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/3092435` | |---| | Account suspended due to policy violation: Digital Goods | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/10524536` | |---| | Account suspended due to policy violation: EBooks | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/2731539` | |---| | Account suspended due to policy violation: Fireworks | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6150100#wycd-regulated-and-recalled-products` | |---| | Account suspended due to policy violation: Information Products Russia | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/3092435` | |---| | Account suspended due to policy violation: Marketplace | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6150127#wycd-misleading-or-unrealistic-promotions` | |---| | Account suspended due to policy violation: Misinformation | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/3092435` | |---| | Account suspended due to policy violation: Refurbished Goods | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/2731539` | |---| | Account suspended due to policy violation: Stolen Property | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6150005#wycd-products-that-enable-dishonest-behavior` | |---| | Account suspended due to policy violation: Traffic Devices | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6324469` | |---| | Account suspended due to policy violation: Used Goods | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/2731539` | |---| | Account suspended due to policy violation: Weapons | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/2745159` | |---| | Account suspended due to policy violation: Product Bundling | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/10002333` | |---| | Account suspended due to policy violation: Unsafe Website Domain | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6150006#wycd-immovable-property` | |---| | Account suspended due to policy violation: Immovable Property | | <var translate="no">Severity:</var> `critical, error` | |
| `https://support.google.com/merchants/answer/6150006#wycd-billing-processed-by-product-software` | |---| | Account suspended due to policy violation: Requires additional software | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6150006#wycd-services` | |---| | Account suspended due to policy violation: Services | | <var translate="no">Severity:</var> `critical, error` | |
| `https://support.google.com/merchants/answer/6150006#wycd-recurring-billing` | |---| | Account suspended due to policy violation: Subscriptions | | <var translate="no">Severity:</var> `critical, error` | |
| `https://support.google.com/merchants/answer/6150006#wycd-ticket-sales` | |---| | Account suspended due to policy violation: Time sensitivity | | <var translate="no">Severity:</var> `critical` | |
| `https://support.google.com/merchants/answer/6150006#wycd-vehicles` | |---| | Account suspended due to policy violation: Vehicles | | <var translate="no">Severity:</var> `critical, error` | |
| `https://support.google.com/merchants/answer/6150006#wycd-financial-products` | |---| | Account suspended due to policy violation: Wholesale currency | | <var translate="no">Severity:</var> `critical, error` | |