Here are some item-level issues that might impact your products.

See the [Product statuses
guide](https://developers.google.com/shopping-content/guides/productstatuses) for sample API output, and to
view the status of your products, including
[`itemLevelIssues`](https://developers.google.com/shopping-content/reference/rest/v2.1/productstatuses#ProductStatusItemLevelIssue).
See [Account issues](https://developers.google.com/shopping-content/guides/account-issues) for issues at the
account level.

*Last updated: April 5, 2022*

## Top issues

Here are the most common item-level issues:

- [image_link_unwanted_overlays](https://developers.google.com/shopping-content/guides/product-issues#image_link_unwanted_overlays)
- [item_duplicate_by_gtin](https://developers.google.com/shopping-content/guides/product-issues#item_duplicate_by_gtin)
- [landing_page_error](https://developers.google.com/shopping-content/guides/product-issues#landing_page_error)
- [mobile_landing_page_error](https://developers.google.com/shopping-content/guides/product-issues#mobile_landing_page_error)
- [url_does_not_match_homepage](https://developers.google.com/shopping-content/guides/product-issues#url_does_not_match_homepage)
- [image_link_generic](https://developers.google.com/shopping-content/guides/product-issues#image_link_generic)
- [identifier_exists_false_misuse](https://developers.google.com/shopping-content/guides/product-issues#identifier_exists_false_misuse)
- [missing_shipping](https://developers.google.com/shopping-content/guides/product-issues#missing_shipping)
- [image_link_broken](https://developers.google.com/shopping-content/guides/product-issues#image_link_broken)
- [image_link_too_small](https://developers.google.com/shopping-content/guides/product-issues#image_link_too_small)

## Common issues

Here are the common item-level issues by `code`, with their `description`
and `detail` values. Click the issue code for troubleshooting information.

| Code ||
|---|---|
| `https://support.google.com/merchants/answer/6324484` | |---|---| | Ambiguous services \[shipping\] | | Details Remove duplicate services or ensure that multiple services with different rates do not have the same name || |
| `https://support.google.com/merchants/answer/188494` | |---|---| | Too many values \[size\] | | Details Don't exceed the maximum allowed number of values in your product data || |
| `https://support.google.com/merchants/answer/188494` | |---|---| | Too many values \[image link\] | | Details Don't exceed the maximum allowed number of values in your product data || |
| `https://support.google.com/merchants/answer/188494` | |---|---| | Too many values \[subscription cost\] | | Details Don't exceed the maximum allowed number of values in your product data || |
| `https://support.google.com/merchants/answer/188494` | |---|---| | Too many values \[additional image link\] | | Details Don't exceed the maximum allowed number of values in your product data || |
| `https://support.google.com/merchants/answer/188494` | |---|---| | Too many values \[installment\] | | Details Don't exceed the maximum allowed number of values in your product data || |
| `https://support.google.com/merchants/answer/188494` | |---|---| | Too many values \[color\] | | Details Don't exceed the maximum allowed number of values in your product data || |
| `https://support.google.com/merchants/answer/188494` | |---|---| | Missing sub-attribute \[attribute value (sub-attribute of \[product detail\])\] | | Details Add the missing attribute to your product data || |
| `https://support.google.com/merchants/answer/188494` | |---|---| | Missing sub-attribute \[rate (sub-attribute of \[tax\])\] | | Details Add the missing attribute to your product data || |
| `https://support.google.com/merchants/answer/188494` | |---|---| | Missing sub-attribute \[attribute name (sub-attribute of \[product detail\])\] | | Details Add the missing attribute to your product data || |
| `https://support.google.com/merchants/answer/14098092` | |---|---| | Mismatched value (page crawl) \[availability\] | | Details Update your product's availability in your product data to match the availability on your landing page || |
| `https://support.google.com/merchants/answer/9994828` | |---|---| | Mismatched regional value (page crawl) \[availability\] | | Details Update the availability for all regions to match the availability on your landing page || |
| `https://support.google.com/merchants/answer/6286298` | |---|---| | Unsupported bulk value \[gtin\] | | Details Use the globally valid GTIN provided by the manufacturer, not a GTIN reserved for bulk products || |
| `https://support.google.com/merchants/answer/6286302` | |---|---| | Unsupported coupon value \[gtin\] | | Details Use a GTIN that's not a coupon code (coupon range prefixes: 98-99) || |
| `https://support.google.com/merchants/answer/160079` | |---|---| | Invalid character encoding \[product highlight\] | | Details Use UTF-8,UTF-16 ,Latin-1 or ASCII character encoding for your product data || |
| `https://support.google.com/merchants/answer/6239371` | |---|---| | Invalid value \[google product category\] | | Details Use an accepted category from the taxonomy || |
| `https://support.google.com/merchants/answer/6393640` | |---|---| | Reused value \[id\] | | Details Submit a new and unique ID that you've never used before || |
| `https://support.google.com/merchants/answer/9464748` | |---|---| | Incorrect value \[identifier exists\] | | Details This item has an internationally recognized unique identifier. Submit a valid GTIN and either set this value to true or remove this value. || |
| `https://support.google.com/merchants/answer/6098289` | |---|---| | Invalid image \[image link\] | | Details Ensure the image is accessible and uses an accepted image format (JPEG, PNG , GIF) || |
| `https://support.google.com/merchants/answer/6183365` | |---|---| | Invalid image encoding \[image link\] | | Details Verify that the image link is valid and that server settings are correct || |
| `https://support.google.com/merchants/answer/6098288` | |---|---| | Generic image | | Details Use an image that shows the product || |
| `https://support.google.com/merchants/answer/6240184` | |---|---| | Processing failed \[image link\] | | Details Wait for the product image to be crawled again (up to 3 days) || |
| `https://support.google.com/merchants/answer/160640` | |---|---| | Image not retrieved (crawl pending) | | Details Wait for the product image to be crawled (up to 3 days) || |
| `https://support.google.com/merchants/answer/6098154` | |---|---| | Image not crawlable due to robots.txt | | Details Update your robots.txt file to allow user-agents "Googlebot" and "Googlebot-Image" to crawl your site || |
| `https://support.google.com/merchants/answer/10607160` | |---|---| | Image uses a single color \[image link\] | | Details A single-color image can only be used for specific types of products. Update the image to better reflect the product then resubmit your feed. || |
| `https://support.google.com/merchants/answer/160640` | |---|---| | Image not retrieved (crawl rate too slow) | | Details Ensure that Google can access and crawl your images; for example you can increase crawl rate in Google Search Console or move images to faster server || |
| `https://support.google.com/merchants/answer/6183479` | |---|---| | Image too big | | Details Use an image that has a resolution less than 64 megapixels and file size smaller than 16MB || |
| `https://support.google.com/merchants/answer/6205396` | |---|---| | Image too small | | Details Use an image that is at least 100x100 pixels for non-apparel products and 250x250 pixels for apparel products || |
| `https://support.google.com/merchants/answer/6101131` | |---|---| | Promotional overlay on image \[image link\] | | Details Upload a new image || |
| `https://support.google.com/merchants/answer/6380318` | |---|---| | Invalid value \[color\] | | Details Use a recognizable color name such as "red", "blue" or "lavender" || |
| `https://support.google.com/merchants/answer/9240349` | |---|---| | Incorrect identifier \[gtin\] | | Details Use the correct product identifier || |
| `https://support.google.com/merchants/answer/9240349` | |---|---| | Incorrect identifier pending review \[gtin\] | | Details The recently updated identifier is currently under review. || |
| `https://support.google.com/merchants/answer/10944203` | |---|---| | Incorrect product identifier \[mpn\] | | Details Use the Manufacturer's Part Number (MPN) || |
| `https://support.google.com/merchants/answer/6142792` | |---|---| | Incorrect value \[size\] | | Details Use a standard size value for your country of sale || |
| `https://support.google.com/merchants/answer/7052112` | |---|---| | Invalid value \[mpn\] | | Details Submit a valid value based on Google's product data specification || |
| `https://support.google.com/merchants/answer/7052112` | |---|---| | Invalid value \[sale price\] | | Details Submit a valid value based on Google's product data specification || |
| `https://support.google.com/merchants/answer/7052112` | |---|---| | Invalid value \[brand\] | | Details Submit a valid value based on Google's product data specification || |
| `https://support.google.com/merchants/answer/7052112` | |---|---| | Invalid value \[title\] | | Details Submit a valid value based on Google's product data specification || |
| `https://support.google.com/merchants/answer/7052112` | |---|---| | Invalid value \[gtin\] | | Details Submit a valid value based on Google's product data specification || |
| `https://support.google.com/merchants/answer/188494` | |---|---| | Invalid measure \[unit pricing base measure\] | | Details Use an accepted integer value and unit of measure (for example "10 oz" or "100 ml") || |
| `https://support.google.com/merchants/answer/160637` | |---|---| | Invalid currency | | Details Use the currency code of the country of sale (for example "EUR" or "CAD") || |
| `https://support.google.com/merchants/answer/6239397` | |---|---| | Invalid value \[availability\] | | Details Use an accepted value || |
| `https://support.google.com/merchants/answer/6324371` | |---|---| | Invalid value for category \[price\] | | Details Increase the price to a number higher than 0. For mobile devices sold as part of a contract the price can be 0. || |
| `https://support.google.com/merchants/answer/6324371` | |---|---| | Invalid value for category \[price\] | | Details Increase the price to a number higher than 0. For mobile devices sold as part of a contract the price can be 0. || |
| `https://support.google.com/merchants/answer/6324371` | |---|---| | Invalid value for category \[sale price\] | | Details Increase the price to a number higher than 0. For mobile devices sold as part of a contract the price can be 0. || |
| `https://support.google.com/merchants/answer/160637` | |---|---| | Unsupported country of sale | | Details Use a supported country of sale || |
| `https://support.google.com/merchants/answer/6239388` | |---|---| | Invalid value \[gtin\] | | Details Use a globally valid UPC || |
| `https://support.google.com/merchants/answer/7052112` | |---|---| | Invalid URL \[image link\] | | Details Use a complete URL that starts with http:// or https:// and links to a valid destination such as an image or a landing page || |
| `https://support.google.com/merchants/answer/7052112` | |---|---| | Invalid URL \[link\] | | Details Use a complete URL that starts with http:// or https:// and links to a valid destination such as an image or a landing page || |
| `https://support.google.com/merchants/answer/6324416` | |---|---| | Your URL contains an IP address | | Details Use the domain name instead of the IP address in your landing page URL || |
| `https://support.google.com/merchants/answer/6324416` | |---|---| | Your URL contains an IP address | | Details Use the domain name instead of the IP address in your landing page URL || |
| `https://support.google.com/merchants/answer/9455494` | |---|---| | Duplicate value \[gtin\] | | Details Submit a unique value for each product || |
| `https://support.google.com/merchants/answer/9455405` | |---|---| | Duplicate product | | Details Submit more unique values for this product || |
| `https://support.google.com/merchants/answer/9450803` | |---|---| | Duplicate variant | | Details Submit more unique values for this variant || |
| `https://support.google.com/merchants/answer/9462129` | |---|---| | Same GTIN but differing value \[brand\] | | Details Submit the same value for all products with the same GTIN or update the GTIN || |
| `https://support.google.com/merchants/answer/9462129` | |---|---| | Same GTIN but differing value \[item group id\] | | Details Submit the same value for all products with the same GTIN or update the GTIN || |
| `https://support.google.com/merchants/answer/10042481` | |---|---| | Same identifier but differing value \[item group id\] | | Details Submit the same value for all products with the same identifier or update the identifier || |
| `https://support.google.com/merchants/answer/9451059` | |---|---| | Matching variant but differing value \[brand\] | | Details Submit a value that matches the other variants in this group || |
| `https://support.google.com/merchants/answer/9450984` | |---|---| | Same value for differing variants \[image link\] | | Details Submit a unique value for each variant that has different physical appearances || |
| `https://support.google.com/merchants/answer/9789361` | |---|---| | Unsupported attribute \[installment\] | | Details Remove this value for this product || |
| `https://support.google.com/merchants/answer/7052112` | |---|---| | Missing value \[price\] | | Details Add this attribute to your product data || |
| `https://support.google.com/merchants/answer/7052112` | |---|---| | Missing value \[image link\] | | Details Add this attribute to your product data || |
| `https://support.google.com/merchants/answer/7052112` | |---|---| | Missing value \[link\] | | Details Add this attribute to your product data || |
| `https://support.google.com/merchants/answer/7052112` | |---|---| | Missing value \[availability\] | | Details Add this attribute to your product data || |
| `https://support.google.com/merchants/answer/7052112` | |---|---| | Missing value \[title\] | | Details Add this attribute to your product data || |
| `https://support.google.com/merchants/answer/7052112` | |---|---| | Missing value \[color\] | | Details Add this attribute to your product data || |
| `https://support.google.com/merchants/answer/9455220` | |---|---| | Missing attribute value for grouped variants \[gender\] | | Details Submit this value for all product variants in the same group || |
| `https://support.google.com/merchants/answer/9455220` | |---|---| | Missing attribute value for grouped variants \[color\] | | Details Submit this value for all product variants in the same group || |
| `https://support.google.com/merchants/answer/6098155` | |---|---| | Unavailable desktop landing page | | Details Update your website or landing page URL to enable access from desktop devices || |
| `https://support.google.com/merchants/answer/6098185` | |---|---| | Desktop page not crawlable due to robots.txt | | Details Update your robots.txt file to allow user-agents "Googlebot" and "Googlebot-Image" to crawl your site || |
| `https://support.google.com/merchants/answer/9212260` | |---|---| | Missing price attribute in local product feed | | Details Prices are required for product listings in the merchant local hosted storefront (basic) program. Add the price to your local product feed and resubmit. || |
| `https://support.google.com/merchants/answer/6318513` | |---|---| | GTIN not related to brand | | Details Use a globally valid GTIN that is related to the brand you submitted || |
| `https://support.google.com/merchants/answer/10538362` | |---|---| | Missing attribute \[vehicle MSRP\] | | Details Add a value that meets the product specification for \[\]. Then resubmit your feed. || |
| `https://support.google.com/merchants/answer/6239383` | |---|---| | Missing value \[shipping\] | | Details Add shipping costs for your product || |
| `https://support.google.com/merchants/answer/6324498` | |---|---| | Missing value \[shipping length\] | | Details Add the width of the product's shipping package for use in dimensional weight calculations || |
| `https://support.google.com/merchants/answer/6324498` | |---|---| | Missing value \[shipping height\] | | Details Add the width of the product's shipping package for use in dimensional weight calculations || |
| `https://support.google.com/merchants/answer/6324498` | |---|---| | Missing value \[shipping width\] | | Details Add the width of the product's shipping package for use in dimensional weight calculations || |
| `https://support.google.com/merchants/answer/6324503` | |---|---| | Missing value for shipping rate \[shipping weight\] | | Details To calculate the shipping cost for this product add this value to your feed || |
| `https://support.google.com/merchants/answer/7052209` | |---|---| | Missing value \[tax\] | | Details Add tax information in your Merchant Center settings or in your product data || |
| `https://support.google.com/merchants/answer/6098296` | |---|---| | Unavailable mobile landing page | | Details Update your website or landing page URL to enable access from mobile devices || |
| `https://support.google.com/merchants/answer/6101165` | |---|---| | Mobile page not crawlable due to robots.txt | | Details Update your robots.txt file to allow user-agents "Googlebot" and "Googlebot-Image" to crawl your site || |
| `https://support.google.com/merchants/answer/9957268` | |---|---| | Extraneous text \[title\] | | Details Remove extraneous text such as promotions from this value || |
| `https://support.google.com/merchants/answer/6098334` | |---|---| | Mismatched value (page crawl) \[price\] | | Details Update your product's price in your product data to match the price on your landing page || |
| `https://support.google.com/merchants/answer/9992725` | |---|---| | Mismatched regional value (page crawl) \[price\] | | Details Update the price for all regions to match the price on your landing page || |
| `https://support.google.com/merchants/answer/160079` | |---|---| | Invalid characters \[title\] | | Details Remove private use characters || |
| `https://support.google.com/merchants/answer/7052112` | |---|---| | Invalid region \[region (sub-attribute of \[shipping\])\] | | Details Submit a state, territory or prefecture (ISO 3166-2); regions are supported in the US, Australia and Japan || |
| `https://support.google.com/merchants/answer/7000684` | |---|---| | Unsupported value (reserved) \[gtin\] | | Details Use a GTIN that doesn't start with "2", "02" or "04" || |
| `https://support.google.com/merchants/answer/6324498` | |---|---| | Dimension value too high \[shipping length\] | | Details Use a shipping dimension value within the limits || |
| `https://support.google.com/merchants/answer/6324498` | |---|---| | Dimension value too high \[shipping height\] | | Details Use a shipping dimension value within the limits || |
| `https://support.google.com/merchants/answer/6324498` | |---|---| | Dimension value too high \[shipping width\] | | Details Use a shipping dimension value within the limits || |
| `https://support.google.com/merchants/answer/6324484` | |---|---| | Price value too high \[price (sub-attribute of \[shipping\])\] | | Details Use a shipping dimension value within the limits || |
| `https://support.google.com/merchants/answer/6324503` | |---|---| | Value too high \[shipping weight\] | | Details Use a shipping weight value within the limits || |
| `https://support.google.com/merchants/answer/160161` | |---|---| | Incorrect product identifier \[gtin\] | | Details Use the manufacturer's product identifiers (GTIN,brand, MPN) || |
| `https://support.google.com/merchants/answer/188494` | |---|---| | Text too long \[id\] | | Details Don't exceed the maximum allowed number of values in your product data || |
| `https://support.google.com/merchants/answer/6324490` | |---|---| | Missing measure | | Details Add the measure and dimension of your product to reflect the exact cost per unit || |
| `https://support.google.com/merchants/answer/160050` | |---|---| | Mismatched domains \[link\] | | Details Use the same domain for product landing page URLs as in your Merchant Center website setting || |
| `https://support.google.com/merchants/answer/188486` | |---|---| | Suspicious domain \[image link\] | | Details Move your content to a safe domain || |
| `https://support.google.com/merchants/answer/188486` | |---|---| | Suspicious domain \[link\] | | Details Move your content to a safe domain || |
| `https://support.google.com/merchants/answer/160079` | |---|---| | Invalid UTF-8 encoding \[title\] | | Details Use proper UTF-8 encoding for text and avoid double encoding || |