After you verify locations and launch the associated agent, it's time to launch locations. When you launch a location, you enable users to have conversations with that location.
To edit allowed location entry points after verification, contact us. (You must first sign in with a Business Messages Google account. To register for an account, see Register with Business Messages.)
Pre-launch checklist
Before you launch your location, use the following checklist to catch any issues that might appear during the launch process.
| Location configuration |
|---|
|
Location verification
Required. Verification that the location belongs to the brand that the agent represents. See Verify agents and locations. |
|
Location-specific greeting
Optional. The welcome message and optional conversation starters that are unique to a location. Overrides the agent-level greeting. See Begin the conversation. |
|
Location-specific offline message
Optional. A message that displays when a user starts a conversation outside of an agent's operating hours for that specific location. Overrides the agent-level offline message. See Begin the conversation. |
| Infrastructure readiness |
|---|
|
Message routing is complete
Required. Your infrastructure is ready to route location-specific messages to a live agent or automation capable of responding to such messages. |
| Conversation readiness |
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|
Live agents are available
Required. Live agents are ready to respond to user messages as soon as the location launches. |
|
Automation is complete and available
Recommended. Any automation you've developed or integrated with is complete and ready to handle user messages as soon as the location launches. |
Supported entry points
Locations support LOCATION entry
points.
You need to specify entry points for each location before you verify or launch the location.
Launch a verified location
When you launch a verified location, the location is available to users within a
few hours. Messages from users in conversations with locations include the
locations' placeId. See Receive
messages.
You should be ready to route messages based on placeId and respond to user
messages before you launch a location.
To launch a location,
- Open the Business Communications Developer Console and sign in with your Business Messages Google account.
- Choose your agent.
- In the left navigation, click Launch.
- In the Verified locations section, choose the locations you want to launch, then click Launch.
Unlaunch a location
If you need to cancel a location launch or unlaunch a live location, you can mark the location as unlaunched. If the location was in a pending launch state, this cancels the location launch. If the location was launched, this removes the location from all configured entry points.
To unlaunch a location,
- Open the Business Communications Developer Console and sign in with your Business Messages Google account.
- Choose your agent.
- In the left navigation, click Launch.
- In the Verified locations section, choose the locations you want to unlaunch, then click Unlaunch.
- Enter "UNLAUNCH", then click Unlaunch.
Next steps
Now that your locations are launched, users can start conversations on the locations' configured entry points. Identify and review the metrics you can use to measure your agent and locations' success.