We will be winding down Google Business Messages on July 31, 2024. Read more here. Home Products Business Communications Business Messages Stay organized with collections Save and categorize content based on your preferences. Quiz - Onboard and launch a location Return to pathway Which of the following expectations does Business Messages require agents to meet? Choose as many answers as you see fit. Maintain a customer satisfaction rating (CSAT) of at least 80% and a merchant response rate (MRR) of at least 95%. Follow the agent and conversation design guidance outlined in Business Messages's documentation. Have human representatives available to answer questions when automation is unable to fulfill a request or when requested by users. Appear on all entry points that Business Messages supports. What kind of ID does Business Messages use to identify locations? Map ID Google ID Plus code Place ID Which of the following is a type of non-local information? Choose as many answers as you see fit. Phone number Agent name Welcome message Enabled domains Which of the following types of automated responses does Business Messages allow you to configure in the conversational settings? Choose as many answers as you see fit. Welcome messages Recommendations Offline messages Conversation starters Match the different types of locales with their descriptions. Each answer only matches one item. Default locale A locale that an agent or location can communicate in. The locale that an agent usually communicates in. You can also configure this per location. The locale Business Messages uses to select which conversational settings and strings to display. This is determined using a combination of other locale information. The locale configured in the user's device settings. Supported locale A locale that an agent or location can communicate in. The locale that an agent usually communicates in. You can also configure this per location. The locale Business Messages uses to select which conversational settings and strings to display. This is determined using a combination of other locale information. The locale configured in the user's device settings. User locale A locale that an agent or location can communicate in. The locale that an agent usually communicates in. You can also configure this per location. The locale Business Messages uses to select which conversational settings and strings to display. This is determined using a combination of other locale information. The locale configured in the user's device settings. Resolved locale A locale that an agent or location can communicate in. The locale that an agent usually communicates in. You can also configure this per location. The locale Business Messages uses to select which conversational settings and strings to display. This is determined using a combination of other locale information. The locale configured in the user's device settings. Which of the following items can you update after you verify your agent? Choose as many answers as you see fit. Phone number Agent name Agent logo Localization settings How soon is an agent available to users after launching? Instantaneously The next day In a few hours As soon as you complete a short, post-launch checklist Which of the following pre-launch checklist items are required before launching a location? Choose as many answers as you see fit. Location-specific offline messages Location verification Live agents are available Message routing is complete Submit answers error_outline An error occurred when grading the quiz. Please try again.