REST Resource: conversations.surveys

  • Customer satisfaction is measured using surveys, represented in JSON format with a "name" field indicating the survey's identifier.

  • The survey name includes the conversation ID and a unique survey ID, accessible via the Business Messages API.

  • Businesses can initiate customer satisfaction surveys within conversations using the create method provided in the API.

Resource: Survey

A survey to measure customer satisfaction.

JSON representation 
{
  "name": string
}
Fields
name

string

The name of the survey, as set by Business Messages. Resolves to "conversations/{conversationId}/surveys/{surveyId}", where {conversationId} is the unique ID for the conversation and {surveyId} is the unique ID for the survey.

Methods

create

 Creates a customer satisfaction survey in a conversation.