Ad disapprovals and account recovery issues
- My account has been suspended and I don't think it should have been.
- If your Google Ads account has been suspended, you can contact our policy
team.
- My ads have been disapproved and I think they are legitimate.
- If you're having issues with ad disapprovals, you can submit a campaign for
policy review.
- My account may have been compromised.
- If you think your account has been compromised and want to suspend it, or if
you need any other type of support with a compromised account, you can fill
this Google Ads Help Center form.
- I'm seeing charges on my account that I don't recognize.
- If you're seeing unrecognized charges against your Google Ads account or on
one of your payment profiles, you can troubleshoot the
issue.
You can reach out to the Google Ads product support
team.
Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License, and code samples are licensed under the Apache 2.0 License. For details, see the Google Developers Site Policies. Java is a registered trademark of Oracle and/or its affiliates.
Last updated 2023-12-13 UTC.
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