Mendapatkan bantuan terkait Merchant API
Tetap teratur dengan koleksi
Simpan dan kategorikan konten berdasarkan preferensi Anda.
Ada sejumlah referensi dukungan untuk membantu Anda menyelesaikan tugas terkait Merchant API.
Tim dukungan Merchant API
Untuk dukungan teknis, hubungi tim dukungan Merchant API. Tim ini menawarkan dukungan berbasis email dari Senin hingga Jumat. Anda akan menerima balasan awal dalam waktu 24 jam.
Hubungi dukungan
Dukungan Merchant Center
Untuk jawaban atas pertanyaan non-API tentang Merchant Center, lihat Pusat Bantuan
Merchant Center.
Hubungi dukungan
Status API
Jika Anda mengalami masalah sesaat dengan Content API, periksa
dasbor status Merchant Center untuk mengetahui apakah ada gangguan.
Aktivitas API
Anda dapat memeriksa aktivitas API untuk akun Merchant Center Anda di halaman diagnostik API. Lihat Error API
debug.
Google Ads
Untuk mendapatkan informasi umum dan mempelajari Google Ads API lebih lanjut, kunjungi situs developer Google Ads API atau forum Google Ads API.
Situs developer Google Ads API
Forum Google Ads API
Meminta data yang terkait dengan akun bisnis Anda
Jika ada pertanyaan tentang data yang tersedia untuk Anda atau cara mengakses data tersebut, isi formulir Akses dan Ketersediaan Data Pengguna Bisnis
.
Kecuali dinyatakan lain, konten di halaman ini dilisensikan berdasarkan Lisensi Creative Commons Attribution 4.0, sedangkan contoh kode dilisensikan berdasarkan Lisensi Apache 2.0. Untuk mengetahui informasi selengkapnya, lihat Kebijakan Situs Google Developers. Java adalah merek dagang terdaftar dari Oracle dan/atau afiliasinya.
Terakhir diperbarui pada 2025-08-04 UTC.
[null,null,["Terakhir diperbarui pada 2025-08-04 UTC."],[[["\u003cp\u003eThis page provides support contacts for the Merchant API and Google Ads API, along with resources for troubleshooting and data requests.\u003c/p\u003e\n"],["\u003cp\u003eContact the Merchant API team via the provided link for technical support with a 24-hour response time during weekdays.\u003c/p\u003e\n"],["\u003cp\u003eRefer to the Merchant Center Help Center for non-API related questions and the status dashboard to check for outages.\u003c/p\u003e\n"],["\u003cp\u003eFor Google Ads API support, consult the Google Ads API developer site or forum for general information and community assistance.\u003c/p\u003e\n"],["\u003cp\u003eBusinesses can request access to their data using the designated form for inquiries about data availability.\u003c/p\u003e\n"]]],["The Merchant API team offers technical support via email, with a 24-hour initial reply time, accessible through a provided contact link. Non-API questions should use the Merchant Center Help Center. The Merchant Center status dashboard helps troubleshoot Content API issues, while API diagnostics debug API errors. Google Ads API support is available via their developer site and forum. A form is provided for data access questions.\n"],null,["# Get help with Merchant API\n\nThere are a number of support resources to help you accomplish your Merchant\nAPI-related tasks.\n\nMerchant API support team\n-------------------------\n\nFor technical support, contact the Merchant API support team. The team offers\nemail-based support Monday to Friday. You can expect a 24-hour turnaround time\nfor the initial reply.\n\n\n[Contact support](https://support.google.com/merchants/contact/shopping_api_support_form)\n\nMerchant Center support\n-----------------------\n\nFor answers to non-API questions about Merchant Center, see the [Merchant Center\nHelp Center](https://support.google.com/merchants/).\n\n\n[Contact support](https://support.google.com/merchants/#topic=12158920)\n\nAPI status\n----------\n\nIf you're having a momentary issue with the Content API, check the\n[Merchant Center status dashboard](https://merchants.google.com/status) for\noutages.\n\nAPI activity\n------------\n\nYou can check the API activity for your Merchant Center account on the API\ndiagnostics page. See [Debug API\nerrors](https://support.google.com/merchants/answer/2467990).\n\nGoogle Ads\n----------\n\nFor general information and to learn more about the Google Ads API, visit the\nGoogle Ads API developer site or the Google Ads API forum.\n\n\n[Google Ads API developer site](https://developers.google.com/google-ads/api/docs/start)\n\n\n[Google Ads API forum](https://groups.google.com/forum/#!forum/adwords-api)\n\nRequest data related to your business account\n---------------------------------------------\n\nFor any questions about the data available to you or how to access the data,\ncomplete the [Business User Data Availability and Access](//support.google.com/merchants/contact/ads_cps_shopping) form."]]
