获取 Merchant API 方面的帮助
使用集合让一切井井有条
根据您的偏好保存内容并对其进行分类。
我们提供了许多支持资源，可帮助您完成与 Merchant API 相关的任务。
Merchant API 支持团队
如需技术支持，请与 Merchant API 支持团队联系。该团队在周一至周五提供电子邮件支持。我们会在 24 小时内回复您。
与支持团队联系
Merchant Center 支持
如果您在 API 之外的其他方面对 Merchant Center 有疑问，请参阅 Merchant Center 帮助中心。
与支持团队联系
API 状态
如果您在使用 Content API 时遇到暂时性问题，请查看 Merchant Center 状态信息中心，了解是否存在服务中断情况。
API 活动
您可以在 API 诊断页面上查看 Merchant Center 账号的 API 活动。请参阅调试 API 错误。
Google Ads
如要获取一般信息并详细了解 Google Ads API，请访问 Google Ads API 开发者网站或 Google Ads API 论坛。
Google Ads API 开发者网站
Google Ads API 论坛
请求与您的企业账号相关的数据
如果您对可供您使用的数据或如何访问这些数据有任何疑问，请填写商家用户数据可用性和访问权限
表单。
如未另行说明，那么本页面中的内容已根据知识共享署名 4.0 许可获得了许可，并且代码示例已根据 Apache 2.0 许可获得了许可。有关详情，请参阅 Google 开发者网站政策。Java 是 Oracle 和/或其关联公司的注册商标。
最后更新时间 (UTC)：2025-08-04。
[null,null,["最后更新时间 (UTC)：2025-08-04。"],[[["\u003cp\u003eThis page provides support contacts for the Merchant API and Google Ads API, along with resources for troubleshooting and data requests.\u003c/p\u003e\n"],["\u003cp\u003eContact the Merchant API team via the provided link for technical support with a 24-hour response time during weekdays.\u003c/p\u003e\n"],["\u003cp\u003eRefer to the Merchant Center Help Center for non-API related questions and the status dashboard to check for outages.\u003c/p\u003e\n"],["\u003cp\u003eFor Google Ads API support, consult the Google Ads API developer site or forum for general information and community assistance.\u003c/p\u003e\n"],["\u003cp\u003eBusinesses can request access to their data using the designated form for inquiries about data availability.\u003c/p\u003e\n"]]],["The Merchant API team offers technical support via email, with a 24-hour initial reply time, accessible through a provided contact link. Non-API questions should use the Merchant Center Help Center. The Merchant Center status dashboard helps troubleshoot Content API issues, while API diagnostics debug API errors. Google Ads API support is available via their developer site and forum. A form is provided for data access questions.\n"],null,["# Get help with Merchant API\n\nThere are a number of support resources to help you accomplish your Merchant\nAPI-related tasks.\n\nMerchant API support team\n-------------------------\n\nFor technical support, contact the Merchant API support team. The team offers\nemail-based support Monday to Friday. You can expect a 24-hour turnaround time\nfor the initial reply.\n\n\n[Contact support](https://support.google.com/merchants/contact/shopping_api_support_form)\n\nMerchant Center support\n-----------------------\n\nFor answers to non-API questions about Merchant Center, see the [Merchant Center\nHelp Center](https://support.google.com/merchants/).\n\n\n[Contact support](https://support.google.com/merchants/#topic=12158920)\n\nAPI status\n----------\n\nIf you're having a momentary issue with the Content API, check the\n[Merchant Center status dashboard](https://merchants.google.com/status) for\noutages.\n\nAPI activity\n------------\n\nYou can check the API activity for your Merchant Center account on the API\ndiagnostics page. See [Debug API\nerrors](https://support.google.com/merchants/answer/2467990).\n\nGoogle Ads\n----------\n\nFor general information and to learn more about the Google Ads API, visit the\nGoogle Ads API developer site or the Google Ads API forum.\n\n\n[Google Ads API developer site](https://developers.google.com/google-ads/api/docs/start)\n\n\n[Google Ads API forum](https://groups.google.com/forum/#!forum/adwords-api)\n\nRequest data related to your business account\n---------------------------------------------\n\nFor any questions about the data available to you or how to access the data,\ncomplete the [Business User Data Availability and Access](//support.google.com/merchants/contact/ads_cps_shopping) form."]]
