Dispute Flow
Dispute Flow
Overview
The dispute flow is used to inform Google of customer or issuer initiated disputes of payments. If a dispute is because of potential fraud, the fraud reporting flow should be used in addition to the dispute flow. A dispute can exist in multiple forms. An inquiry will often precede a chargeback and is used to gather more information about a transaction before a chargeback event occurs. An inquiry does not move any money. Google is informed of inquiries through the inquiryNotification
If a chargeback event occurs, then money is returned to the user. Google is informed of these through the chargebackNotification
If Google chooses to contest the chargeback and is successful, then the Payment Integrator informs Google through the chargebackReversedNotification
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Last updated 2024-10-16 UTC.
[null,null,["Last updated 2024-10-16 UTC."],[[["The dispute flow is used to inform Google of customer or issuer initiated disputes of payments, and in cases of fraud, the fraud reporting flow should also be used."],["Inquiries often precede chargebacks to gather information, but unlike chargebacks, they do not involve the movement of money."],["During a chargeback, money is returned to the user, and Google is informed through the `chargebackNotification` method."],["If Google successfully contests a chargeback, the Payment Integrator informs Google via the `chargebackReversedNotification` method, and the money is returned to Google."]]],["The dispute flow informs Google about customer or issuer payment disputes. Inquiries, which precede chargebacks, are reported via the `inquiryNotification` method. Chargeback events, where money is returned to the user, are reported through the `chargebackNotification` method. If a contested chargeback is successful, the `chargebackReversedNotification` method is used to inform Google, resulting in money being returned to Google. Fraudulent disputes should also utilize the fraud reporting flow.\n"]]