Dispute Flow
Dispute Flow
Overview
The dispute flow is used to inform Google of customer or issuer initiated disputes of payments. A dispute can exist in multiple forms. An inquiry will often precede a chargeback and is used to gather more information about a transaction before a chargeback event occurs. An inquiry does not move any money. Google is informed of inquiries through the inquiryNotification
If a chargeback event occurs, then money is returned to the user. Google is informed of these through the chargebackNotification
If Google chooses to contest the chargeback and is successful, then the Payment Integrator informs Google through the chargebackReversedNotification
All rights reserved. Java is a registered trademark of Oracle and/or its affiliates.
Last updated 2024-10-16 UTC.
[null,null,["Last updated 2024-10-16 UTC."],[[["The dispute flow communicates customer or issuer initiated payment disputes, including inquiries and chargebacks, to Google."],["Inquiries serve as a preliminary step to gather information before a potential chargeback, without any immediate financial impact."],["Chargebacks result in funds being returned to the user and are communicated to Google via the `chargebackNotification` method."],["If Google successfully contests a chargeback, the Payment Integrator notifies Google through the `chargebackReversedNotification` method, leading to funds being returned to Google."]]],["The dispute flow notifies Google of customer or issuer payment disputes. Inquiries, which precede chargebacks, gather transaction details without moving funds, and are reported via the `inquiryNotification` method. Chargebacks, where money returns to the user, are reported through `chargebackNotification`. If a contested chargeback is successful, money returns to Google; this is conveyed via the `chargebackReversedNotification` method. These methods enable the transfer of information between entities in cases of disputes and chargebacks.\n"]]