Get help

  • To get Google support, begin by identifying the correct channel for your specific issue and checking for existing solutions in the troubleshooting section.

  • When requesting support, provide necessary details like user email, environment, timestamps, and error descriptions, excluding sensitive information like full cardholder data.

  • For API-related issues, consult the dedicated support resources and guides for the specific Google Pay API you are working with, like Android Push Provisioning.

  • Marketing and branding questions regarding the Push Provisioning API have a designated support team, while other brand-related queries should be submitted through the Partner Marketing Hub contact form.

  • Accessing certain support content may require logging in with an authorized Google account, with options available for partners to request access if needed.

Getting support from Google

When seeking support DO:

  • Route your request to the correct support channel for your issue.
  • Check if your issue is already covered on the troubleshooting page.
  • Include relevant support information that can be used to assist you. The most useful information to share are the email address of the affected user, the environment, the approximate timestamps, and a detailed description of the error. Other relevant identifiers like the FPAN last 4, wallet IDs, token reference IDs, etc. are helpful if available. We cannot look up accounts by the users FPAN or DPAN.

Make sure you DON'T:

  • Send SPII like cardholder data, FPAN, CVV, or expiry (even for sandbox or test cards). You may send at most the first 8 digits or last 4 digits if relevant to the question. We cannot look up information using FPANs.
  • Initiate support requests by emailing Google support email addresses or copying those aliases into threads.
  • Switch between topics on a support thread. Instead, file a new request and make sure to fill out all requested details for that other topic.

Marketing questions

Branding questions related to the Push Provisioning API should be routed to the Push Provisioning support team. All other marketing and branding questions should be submitted through the Partner Marketing Hub contact form.

Google Pay API issues

If you need support for a Google Pay API like Push Provisioning, please refer to the support page and troubleshooting guide specific to that API:

General questions

If you have been granted access to this content, make sure you are signed in with your authorized Google account. If you are a partner who needs access, use the button below for instructions on how to request access.

Sign in Request access