Dispute Flow
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Dispute Flow
Overview
The dispute flow is used to inform Google of customer or issuer initiated disputes of payments. A dispute can exist in multiple forms. An inquiry will often precede a chargeback and is used to gather more information about a transaction before a chargeback event occurs. An inquiry does not move any money. Google is informed of inquiries through the inquiryNotification
If a chargeback event occurs, then money is returned to the user. Google is informed of these through the chargebackNotification
If Google chooses to contest the chargeback and is successful, then the Payment Integrator informs Google through the chargebackReversedNotification
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Last updated 2024-10-16 UTC.
[null,null,["Last updated 2024-10-16 UTC."],[],["The dispute flow notifies Google about customer or issuer payment disputes. Inquiries, which precede chargebacks, gather transaction details without moving funds; Google is notified via `inquiryNotification`. Chargebacks refund money to the user, reported through `chargebackNotification`. If Google successfully contests a chargeback, the payment integrator uses `chargebackReversedNotification` to inform Google, returning funds to Google. Each method represents a step in the dispute resolution process.\n"]]