Method: inquiryNotification

Notifies Google of a request for inquiry into a transaction.

This signifies a user is contesting a payment but the issuer is requesting more information before deciding whether to issue a chargeback or not. No money movement occurs as a result of this call. Google may send details about the payment to the integrator to prove validity.

If the echo is successful, the endpoint will return an HTTP 200 and the response will be of type EchoResponse.

If the endpoint encounters an error while processing the request, the endpoint will return HTTP 4xx or 5xx and the HTTP body will either be of type ErrorResponse or contain a generic error (e.g. a message similar to "There was an error. Please try again later.").

The generic error is used in situations where an ErrorResponse with a clear description could be used to help an attacker understand the payment integrator account identifier of other integrators. In these situations, where either the signing key doesn't match, the payment integrator identifier was not found, or the encryption key was unknown, this method will return a generic error. If the request signature could be verified, additional information regarding the error will be returned in an ErrorResponse.

An example request looks like:


{
  "requestHeader": {
    "protocolVersion": {
      "major": 1,
      "minor": 0,
      "revision": 0
    },
    "requestId": "6bbeb443-7ebf-4307-9c5d-259534b1aede",
    "requestTimestamp": "1483711327000"
  },
  "paymentIntegratorAccountId": "SpeedyPaymentsIndia_INR",
  "captureRequestId": "G112YZH4XPDV88J",
  "amount": "728000000",
  "reasonCode": "INCORRECT_MERCHANDISE",
  "rawResult": {
    "scope": "VISA",
    "rawCode": "04"
  },
  "inquiryDate": "1481846400000",
  "replyByDate": "1487203200000",
  "caseId": "G-4732-1352-123"
}

An example response looks like:


{
  "responseHeader": {
    "responseTimestamp": "1483711328134"
  },
  "result": "SUCCESS"
}

HTTP request

POST https://vgw.googleapis.com/gsp/refundable-one-time-payment-code-v1/inquiryNotification/:PIAID

Request body

The request body contains data with the following structure:

JSON representation 
{
  "requestHeader": {
    object (RequestHeader)
  },
  "paymentIntegratorAccountId": string,
  "captureRequestId": string,
  "amount": string,
  "reasonCode": enum (PaymentDisputeReasonCode),
  "rawResult": {
    object (RawResult)
  },
  "inquiryDate": string,
  "replyByDate": string,
  "caseId": string
}
Fields
requestHeader

object (RequestHeader)

REQUIRED: Common header for all requests.
paymentIntegratorAccountId

string

REQUIRED: This is the payment integrator account identifier that identifies contractual constraints around this transaction.
captureRequestId

string

REQUIRED: A unique identifier for the capture that the inquiry is associated with. This is the requestId generated by Google during the captureFundsReservation or capture which this request is associated with.
amount

string (Int64Value format)

REQUIRED: The amount associated with the inquiry, in micros of the currency unit. This must be greater than zero and less than or equal to the amount in thecapture or captureFundsReservation request and is in the same currency unit as the capture.
reasonCode

enum (PaymentDisputeReasonCode)

REQUIRED: The reason for the inquiry.
rawResult

object (RawResult)

REQUIRED: Raw result of the inquiry request from the issuer. Used to help inform Google's risk engine and analytics. The integrator can choose to give Google a raw code. For example, a credit card gateway (the integrator) may use this field to communicate to Google the exact inquiry code that was received from the VISA network. In that case, the scope would be "visa" and the rawCode would be whatever the VISA network returned.
inquiryDate

string (int64 format)

REQUIRED Timestamp of the date that the inquiry was requested. If that date is not known then it should be the date that the payment integrator received the notification for an inquiry. It is represented as milliseconds since epoch. This is a date and therefore should be the first millisecond of the day in the America/Los Angeles timezone. If it is not the first millisecond of the day the date will be assumed to be the day the specified millisecond falls on in the America/Los Angeles time zone.
replyByDate

string (int64 format)

REQUIRED: Timestamp of the date by which a reply must be received by the payment integrator. It is represented as milliseconds since epoch. This is a date and therefore should be the first millisecond of the day in the America/Los Angeles timezone. If it is not the first millisecond of the day the date will be assumed to be the day the specified millisecond falls on in the America/Los Angeles time zone.
caseId

string

REQUIRED: A unique value assigned to each dispute that the issuer and payment integrator can use to identify this dispute.

Response body

This method supports multiple return types. For additional information about what 4XX or 5XX HTTP status code to return with an ErrorResponse, consult the ErrorResponse object and HTTP status codes documentation.

Possible response messages
HTTP 200 Status

object (InquiryNotificationResponse)
HTTP 4XX / 5XX Status

object (ErrorResponse)

PaymentDisputeReasonCode

Enums
UNKNOWN_REASON Do not ever set this default value!
FRAUD Fraudulent transaction.
FAMILIAR_FRAUD Fraudulent transaction made by a family member, friend, or member of the household.
SUSPICIOUS Suspicious transaction.
CHARGE_NOT_RECOGNIZED The user does not recognize the charge on their bill.
CREDIT_NOT_PROCESSED The user was told they would get a refund but they never got it.
DUPLICATE_PAYMENT The user was charged twice for the same purchase.
SUBSCRIPTION_CANCELED The user canceled a subscription but was still charged.
INPUT_ERROR User input error.
INSUFFICIENT_FUNDS User didn't have sufficient funds.
NOT_DELIVERED Item was never delivered.
DEFECTIVE_OR_NOT_AS_DESCRIBED Merchandise was defective or not as described.
INCORRECT_MERCHANDISE The user received the wrong merchandise.
UNWANTED_MERCHANDISE The user was charged for and received merchandise they did not order.
UNCLEAR Missing or unclear signal. This should be used when the reason is unknown.
OTHER Other reasons that are not relevant as risk is concerned. Should be used if the reason is known but does not fit in a currently defined reason.
TRANSACTION_AMOUNT_DIFFER The amount that was charged to the user was not the amount they expected.
PAID_BY_OTHER_MEANS The user was charged for a transaction that they had already paid for by some other means, such as a different instrument.
LATE_PRESENTMENT The transaction was not submitted in time for processing.

InquiryNotificationResponse

Response object for Google hosted refundable-one-time-payment-code-v1.inquiryNotification method.

JSON representation 
{
  "responseHeader": {
    object (ResponseHeader)
  },
  "result": enum (InquiryNotificationResultCode)
}
Fields
responseHeader

object (ResponseHeader)

REQUIRED: Common header for all responses.
result

enum (InquiryNotificationResultCode)

REQUIRED: Result of this call.

InquiryNotificationResultCode

Result codes for the inquiryNotification method.

Enums
UNKNOWN_RESULT Do not ever set this default value!
SUCCESS Inquiry notification was successfully processed.