The following is a list of errors in alphabetical order.
auth/account_access_denied
User cannot access account
<account_number>
Summary
Issued a request targeting an account to which the
authenticated user doesn't have access.
Common causes
Error in the target merchant ID or forgot to
register the user in the Merchant Center.
Recommended handling tips
Check that you're
targeting the right account or register yourself as a user of the account
in Merchant Center
(Settings > Users).
Prevention tips
NA
User is not an administrator of
account <account_number>
Summary
Issued a request to modify an account for which the
authenticated user has no admin rights.
Common causes
NA
Recommended handling tips
Set admin rights for
the authenticated user.
Prevention tips
NA
conflict
[productId] Product ID <product
id> is already modified by another entry in the same request for merchant
<merchant> and store code <store code>
Summary
Attempted multiple conflicting operations at the same
time.
Common causes
A single batch request contains multiple
conflicting operations for the same product, or multiple conflicting
operations to the same product were submitted to the Content API at the
same time.
Recommended handling tips
See prevention
tips.
Prevention tips
Contain all changes for a given product to
a single operation in a batched set of requests. Try to avoid multiple
concurrent calls to the Content API for the same merchant and store code,
or ensure those calls do not contain overlapping products.
internalError
Internal error
Summary
There is a problem with the Google backend.
Common causes
NA
Recommended handling tips
Retry the request.
Contact us
if it consistently fails.
Prevention tips
NA
invalid
Invalid channel:
'<channel>'
Summary
Invalid channel provided as part of a product ID.
For instance: not_a_channel:en:US:sku123.
Common causes
NA
Recommended handling tips
NA
Prevention tips
Make sure your product ID is of the form
channel:languageCode:countryCode:offerId, for example:
online:en:US:sku123. For more information, refer to the reference
documentation for Products.insert.
[countrycode] Invalid country code:
'<country_code>'
Summary
Invalid country code provided as part of a product ID.
For instance: online:en:not_a_country_code:sku123.
Common causes
NA
Recommended handling tips
NA
Prevention tips
Make sure your product ID is of the form
channel:languageCode:countryCode:offerId and that the country
code is a valid
ISO 3166 country code.
[item id] Invalid item
id: '<id>'
Summary
Invalid item ID, e.g., sku123 instead
of online:en:US:sku123.
Common causes
Specifying an offer ID instead of a product ID
in a GET or DELETE request.
Recommended handling tips
NA
Prevention tips
Make sure your product ID is of the form
channel:languageCode:countryCode:offerId.
Tried to update the price and availability of an
online product via the inventory feed but specified something else than the
special value online as the store ID in the URL.
Common causes
NA
Recommended handling tips
Change the store ID
to online in the request URL.
Prevention tips
Make sure you specify online
for online products and the store ID for local products in all your
inventory queries.
[<attribute>]
Summary
The item specified in the square brackets is not
valid.
The item you tried to get, update or delete doesn't
exist.
Common causes
Attempting to delete a product that doesn't
exist, or not specifying the product ID correctly in the URL for
deletion.
Recommended handling tips
Get a list of
products using Products.list and only attempt to get, update, or delete
items appearing there. Make sure you specify the product ID in the form
channel:languageCode:countryCode:offerId, for example:
online:ru:RU:277104-ekb rather than the offer ID, which looks
like this: 277104-ekb.
Prevention tips
NA
not_inserted
The item could not be
inserted.
Summary
Due to other errors, the product could not be inserted
as it would overwrite an existing good entry.
Common causes
NA
Recommended handling tips
Check the other
errors for the same call and address them before attempting to reinsert
the new product information.
Prevention tips
NA
quota
too_many_items: Merchant
quota exceeded
Summary
Too many items uploaded to Google Shopping.
Common causes
Products that fail to validate may still be
inserted, if they do not replace an existing valid product. Consider using
the includeInvalidInsertedItems flag to
Productstatuses.list to make sure your account does not have
an excessive number of invalid products.
Recommended handling tips
Check for, and
remove, excessive numbers of invalid products as mentioned above. In
addition, specify
expiration dates when uploading products. When the expiry date is
reached, the product is then deleted automatically. Keep in mind the default,
and maximum, expiry date is 30 days after product insertion or update.
Note: The item quota for a multi-client
account is checked against the total number of products in all
sub-accounts. If you get this error with a sub-account, make sure that
both the sub-account and your MCA has enough product quota.
request_rate_too_high:
Request rate too high. Please reduce your throughput
Summary
Requests are being made too quickly; reduce request
frequency.
Common causes
Refer to the per-minute quotas listed in the
published limits. If you
exceed these thresholds, you'll receive this error. Sometimes there is a
spike in traffic that causes this, or your server expands to a larger
number of threads.
Recommended handling tips
Reduce total requests
sent per minute.
Prevention tips
When you receive this error, use
programmatic back-off strategies to reduce your
request rate to a suitable sustainable level.
daily_limit_exceeded:
merchant quota exceeded
Summary
You are making more than the allowed number of
requests per day for the given service method.
Common causes
Refer to the per-day quotas listed in the
published limits. If you
exceed these thresholds, you'll receive this error.
Recommended handling tips
Reduce total
requests sent per day by combining multiple changes into a single request
when possible. Consider batching changes to products over an appropriate
time period to avoid rapidly changing a product multiple times. For item
updates that can be represented as
microdata
on your website, consider using that approach to limit the number of calls
to the Products or Inventory services.
If you still need more daily calls to a given method, please
contact us and let us
know your Merchant Center ID, which methods you are hitting quota limits on,
an estimation of how many calls per day you will need for those methods and
why, and we will work with you to get your quota raised.
Prevention tips
See Recommended handling tips.
too_many_failed_auths:
Too many failed authentications.
Summary
You are making too many batch requests for accounts
to which you do not have access.
Common causes
Making requests in batches for sub-accounts
that have been deleted or for newly created sub-accounts before they are
available.
Recommended handling tips
Avoid making calls
that affect a deleted sub-account.
Prevention tips
See Recommended handling tips.
request_too_large
Summary
You're sending too many entries per batch request, or
exceeding the custombatch request size limit.
Common causes
You can include a maximum of 10,000 entries per
custombatch request, and the compressed transfer size limit is 32Mb.
Recommended handling tips
Split the batch into multiple
batches that are below the limits, then try again.
Prevention tips
We recommend sending no more than
1,000 entries per batch.
required
[price.value] Required parameter: price.value
Summary
Specified a price without value. For example:
{ "currency": "USD" } instead of
{ "value": 123, "currency": "USD" }.
Common causes
NA
Recommended handling tips
Make sure the
parameter, here
price, is well-formed. For example,
price has two mandatory fields: value and
currency.
Prevention tips
NA
[product] INSERT request must specify
product
Summary
Submitted a custom batch request to the API
containing an entry with "method": "insert" but no product.
Common causes
Forgetting to change method to get
or delete.
Recommended handling tips
Specify a product to
insert via the product field.
Prevention tips
Make sure batch entries with method
insert specify a product, and batch entries with method
get or delete specify a product ID.
[productId] DELETE request must specify
productId
Summary
Submitted a custom batch request to the API
containing an entry with "method": "delete" but no product
ID.
Common causes
Forgetting to change method to
insert.
Recommended handling tips
Specify a product
to delete via the productID field.
Prevention tips
Make sure batch entries with method
insert specify a product, and batch entries with method
get or delete specify a product ID.
userRateLimitExceeded
User Rate Limit
Exceeded
Summary
Requests are being made too quickly; reduce request
frequency.
Common causes
Refer to the HTTP request limits listed in the
published limits. If you exceed
these thresholds, you'll receive this error. Sometimes there is a spike
in traffic that causes this, or your server expands to a larger number of
threads.
Recommended handling tips
Reduce total requests
sent per minute. Batching multiple method calls to the same service into
a single custombatch request will lower the number of HTTP
requests being made.
Prevention tips
When you receive this error, use batching and
programmatic back-off strategies to reduce your request rate to a suitable
sustainable level.
validation
[adwords_redirect]
Summary
Submitted a product whose adwords_redirect
field is not a valid URL.
Submitted a brand, description or other attribute
as a string that doesn't parse using the specified request encoding.
Common causes
NA
Recommended handling tips
Check the message to
find out which attribute is causing the problem, then validate the text
encoding of the corresponding value before re-submitting. The API only
accepts valid UTF-8 characters.
Prevention tips
NA
[<attribute>] invalid_value
Summary
Submitted a color, description or other attribute
that isn't valid.
[null,null,["Last updated 2024-10-16 UTC."],[[["This guide outlines common errors when using the Google Merchant API, categorized for easier understanding."],["Errors can relate to authentication, data conflicts, invalid data, missing information, or exceeding usage limits."],["Solutions include verifying user permissions, correcting product data, and adjusting request frequency."],["Refer to linked resources for detailed specifications, usage limits, and account management."],["This guide aids in troubleshooting and preventing common issues when interacting with the Google Merchant API."]]],[]]