AI-generated Key Takeaways
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As of June 10, 2024, all Content API for Shopping support inquiries should be directed to the new Contact Us form, replacing the previous email and forum channels.
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The Content API team provides email support with a 24-hour initial response time, focusing on technical issues related to the Content API for Shopping.
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For general Merchant Center questions, users are guided to the Merchant Center Help Center, while Google Ads API inquiries are directed to their respective developer site and forum.
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Additional resources include troubleshooting guides for common errors, API diagnostics, a status dashboard, and best practices for storebuilders.
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Businesses seeking information about their data or access methods can utilize a dedicated data request form.
This support page provides several support contacts.
Content API Team
Contact the Content API for Shopping support team for technical support.
Content API team offers email-based support from Monday to Friday. You can expect a 24 hour turnaround time for the initial reply.
Answers to non-API questions about Merchant Center can be found in the Merchant Center Help Center.
Additional resources
To investigate the most common errors, see common errors.
If you're having issues with the Content API, check the Merchant Center status dashboard for outages.
You can check the API activity for your Merchant Center account on the API diagnostics page. Learn how to debug API errors using API Diagnostics.
Visit the Storebuilder Blueprint to learn about integration best practices for storebuilders.
Google Ads
For general information and to learn more about the Google Ads API, visit the Google Ads API developer site or the Google Ads API forum.
Request data related to your business account
For any questions about the data available to you or how to access the data, fill this form.