The following integration policies apply to the Healthcare Appointments integration.
Our policies ensure a consistent user experience when interacting with the appointment availability feature. Appointments that do not follow this policy will be blocked from appearing to users.
- Appointment links must show the appointment type, location, and available times without further interaction required
- Appointment types cannot contain erroneous numbers or characters, e.g., “B)”
- Appointment types must be free of misspellings or typos
- Appointment types must be less than or equal to 30 characters
- Appointment types that direct patients to call for an appointment or require an additional referral are not allowed as they are not actionable through the appointment availability feature.
- Walk-in appointment types are not supported
- Emergency department [appointment types/en/actions-center/verticals/healthcare/appointments/reference/feeds/appointment-type-feed) are not supported, nor are other appointments at emergency department facilities.
- All [appointment /content/en/actions-center/verticals/healthcare/appointments/reference/feeds/appointment-type-feed) must respect standard Content policies for Search features
- Appointment links must only direct users to appointments with licensed, credentialed healthcare providers
- Complementary and alternative medicine providers are not supported on Healthcare appointments.
- Appointment links must allow the user to complete their appointment booking
- Appointment links must lead to an open access booking page, i.e. the user should not be prompted to login or register
- Appointment links must be accessible to Healthcare Appointments crawlers
- The page and any necessary resources must load successfully
- Healthcare Appointments crawlers must not be blocked by robots.txt
- Healthcare Appointments crawlers must not be required to complete a captcha
- Healthcare Appointments crawlers must be able to attempt and successfully complete 30 requests per day per appointment link
Accuracy of feeds must consistently exceed 95% at the health system level. Accuracy is determined by comparing data sent via feed to what is listed on the provider’s website.