設定聯絡資訊
透過集合功能整理內容
你可以依據偏好儲存及分類內容。
在推出「在地生活服務」廣告端對端整合服務前，請務必在聯絡資訊頁面上填寫相關資訊。確保整合之後能將通訊內容
正確轉送給您的技術與營運團隊，這點非常重要。
此外，服務上線之後，您也可以透過這個網頁更新聯絡資訊。
請輸入下列資訊：
| 聯絡資訊欄位 |
| 快訊聯絡人 - (必填) |
能在實際執行環境中發生非緊急技術問題時，進行疑難排解的合作夥伴入口網站
使用者。只要系統在實際執行環境中偵測到問題，就會傳送自動快訊電子郵件給這些使用者。
注意：只有在實際執行環境中可以指定快訊聯絡人。
|
| 技術問題緊急聯絡人 - (必填) |
發生緊急情況時 (例如整合服務遭停用)
接收通知的聯絡人。建議提供網頁別名。 |
| 技術問題非緊急聯絡人 - (必填) |
需要由合作夥伴持續提供技術相關支援時的負責聯絡人 (例如
API 遷移措施、比對問題)。 |
| 商家問題的營運聯絡人 (部分整合服務需要) |
商家問題的聯絡人，例如商家要求移除與其沒有業務關係的合作夥伴。這個欄位僅適用於部分整合服務。 |
| 營運聯絡人 (提供給 Google) - (必填) |
需要由合作夥伴介入處理使用者提報問題時的負責聯絡人
(例如無法履行預訂)。這類聯絡資訊僅留給 Google 以備不時之需，
不會提供給使用者。 |
| 營運聯絡人 (會提供給使用者) - (必填) |
使用者需要提報問題時 (例如退款、取消或訂單修改)
可洽詢的聯絡人。這是預設的品牌支援電子郵件別名。 |
| 營運支援 - (必填) |
為使用者提供支援的服務/營業時間及適用時區。選取
所有適用選項。 |
登入合作夥伴入口網站時，系統可能會顯示要求您提供帳戶聯絡資訊的對話方塊。為協助 Google 提供與帳戶相關的支援服務和通知，您必須先填寫聯絡資訊，才能在合作夥伴入口網站中存取其他功能。輸入聯絡資訊後，即可使用合作夥伴入口網站的其他功能。
如果貴機構的其他人更適合填寫聯絡資訊，您可以切換至對話方塊中的「使用者」分頁，授予對方合作夥伴入口網站的存取權。由於這項聯絡資訊是全帳戶適用，因此只需要一位使用者輸入這項資訊。
如有任何問題或需要協助，您仍可透過這個視窗右上角的「與支援團隊聯絡」連結，或參閱取得協助指南，與我們的支援團隊聯絡。
在互動式視窗中提交所有聯絡資訊後，合作夥伴入口網站的其他部分就會解鎖，您就可以開始進行 Local Services Ads 端對端整合作業。您隨時可以透過合作夥伴入口網站的「聯絡資訊」頁面分頁，更新帳戶聯絡資訊或使用者存取權。
除非另有註明，否則本頁面中的內容是採用創用 CC 姓名標示 4.0 授權，程式碼範例則為阿帕契 2.0 授權。詳情請參閱《Google Developers 網站政策》。Java 是 Oracle 和/或其關聯企業的註冊商標。
上次更新時間：2025-07-26 (世界標準時間)。
[null,null,["上次更新時間：2025-07-26 (世界標準時間)。"],[[["\u003cp\u003eBefore launching your Local Services Ads End-to-End integration, you must complete the Contact Information page to ensure proper communication routing.\u003c/p\u003e\n"],["\u003cp\u003eThe Contact Information page requires details such as alert contacts for technical issues, emergency contacts, operational contacts for both Google and users, and operational support hours.\u003c/p\u003e\n"],["\u003cp\u003eOnly one user needs to enter the account-wide contact information, and access can be granted to other team members through the Users tab.\u003c/p\u003e\n"],["\u003cp\u003eAfter submitting the contact information, you can access the full Partner Portal and begin working on your integration.\u003c/p\u003e\n"],["\u003cp\u003eYou can update your contact information or user access anytime through the Contact Information page under the Configuration tab.\u003c/p\u003e\n"]]],["The Local Services Ads End-to-End integration requires completing the Contact Information page in the Partner Portal. This involves providing details for several contact types, including alert, technical (emergency and non-emergency), and operational contacts, and specifying operational support hours. This information is crucial for managing technical issues, merchant concerns, and user escalations. The page must be completed before accessing other Partner Portal features. Contacts can be updated post-launch and user access can be managed via the Users tab.\n"],null,["# Setting up your contact information\n\nContact Information\n-------------------\n\nBefore launching your Local Services Ads End-to-End integration, it is mandatory for the\n[Contact Information page](https://partnerdash.google.com/apps/reservewithgoogle/contactinformation) to be filled out. It is important that communication\npost-integration is routed correctly to your technical and operations team.\nYou can also use this page to update contact information post-launch.\n\nPlease enter the following information:\n\n| Contact Information Fields ||\n|----------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|\n| Alert Contacts - (required) | Partner Portal users that can troubleshoot non-emergency technical issues that arise in Production. Automated alert emails will be sent to these users whenever issues are detected in Production. **Note:** Alert contacts can only be specified in the Production Environment. |\n| Technical Emergency Contacts - (required) | Contacts that will be notified in case of emergencies (e.g. integration is disabled). Recommended to provide a page alias. |\n| Technical Non-Emergency Contacts - (required) | Contacts for partner ongoing support that require technical input (e.g. API migration efforts, matching issues). |\n| Operational contact for merchant issues - (required for some integrations) | Contacts that will be notified of merchant issues, such as when a merchant requests to remove a partner that they do not have a business relationship with. This field is only available in some integrations. |\n| Operational contact (for Google) - (required) | Contact for user escalations that require partner intervention (e.g. booking not honored). These contacts are for Google use only and will not be provided to users. |\n| Operational contact (to share with users) - (required) | Contact that is shared with users for user escalations (e.g. refunds, cancellations, or order modifications). This is your default brand's support email alias. |\n| Operational Support - (required) | Operational hours and time zones that you offer user support. Select all that apply. |\n\n### Setting up your contact information\n\nWhen logging into the Partner Portal you may be presented with a modal\nrequesting the contact information for your account. To help Google provide you\nsupport and notifications related to your account, it is required that the\ncontact information is filled in before you are able to access other features\nwithin the Partner Portal. Once your contact information is entered the rest\nof the Partner Portal will be available.\n\nIf another person from your organization is better suited to fill in the contact\ninformation, you are able to grant them access to the Partner Portal by\nswitching to the Users tab within the modal. Because this contact information is\naccount wide, only one user needs to enter this information.\n\nIf you have any questions or need assistance you can still reach out to our\nsupport team by using the Contact support link available on the top right corner\nof the modal or by referring to our\n[How to get help guide](/actions-center/verticals/local-services/e2e/support#how-to-get-help).\n\nOnce all contact information has been submitted within the modal, the rest of\nthe Partner Portal will be unlocked and you can begin working on your\nLocal Services Ads End-to-End integration. You will be able to update your accounts contact\ninformation or user access at any time by using the\n[Contact Information page](https://partnerdash.google.com/apps/reservewithgoogle/contactinformation)\nof the Partner Portal, underneath the **Configuration** tab."]]
