Adding options for party sizes above the maximum

AI-generated Key Takeaways

• Partners can enable the Above Max Party Size option to instruct users to call the restaurant for reservations exceeding the maximum party size.

• To enable this, partners need to add call_merchant to the above_max_party_size_options field within their service feeds.

• Google will automatically display an alert with the restaurant's phone number (pulled from Google Maps) when the maximum party size is reached.

• The alert message is fixed and automatically localized by Google for different languages.

• Currently, calling is the only option available for users with large parties.

If a user’s party is above the maximum waitlist party size, partners can enable the Above Max Party Size option to instruct users to call the restaurant. Example:

Important: Verify that the Google Business Profile has a business phone number registered, or the message won't display.

To enable this feature, the partner must modify each service in their feeds as follows:

{
  "service": [
    {
      "merchant_id": "dining-1",
      "localized_service_name": {
        "value": "Reservation",
        "localized_value": [
          {
            "locale": "en",
            "value": "Reservation"
          }
        ]
      },
      "service_id": "reservation",
      "waitlist_rules": {
        "min_party_size": "2",
        "max_party_size": "6",
        "supports_additional_request": true,
        "above_max_party_size_options": [
          {
            "call_merchant":{}
          }
        ]
      }
    }
  ]
}

Once call_merchant is added to above_max_party_size_options (without parameters), we’ll pull the telephone from the merchant's Google Maps information, and display the following alert when max_party_size has been reached:

For parties larger than Service.waitlist_rules.max_party_size, please call the restaurant at Google maps phone number.

Notes

• The message text is fixed because Google utilizes this format to automatically localize the message.
• There are no alternative options for contacting the merchant outside of calling at present.