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Es común que los sistemas de reservas permitan a los usuarios ingresar una solicitud especial cuando hacen una reserva. Los usuarios pueden dejar una nota para la reserva, por ejemplo, si la ocasión es un evento especial o si hay alguna restricción que el comercio debe conocer. El Centro de Acciones puede admitir esta funcionalidad si habilitas la función de cuadro de solicitud especial. Esta función es una configuración para todos los socios y no se puede establecer por comercio.
Estos son algunos casos de uso comunes:
Para informar que la ocasión es un evento especial
Si el usuario tiene alguna restricción alimentaria que el restaurante debe conocer
Agrega detalles más específicos a un servicio genérico que proporciona el socio.
Figura 2: cuadro de solicitud especial en el flujo de la lista de espera
A continuación, se indican los pasos para habilitar esta función:
Establece la sección supports_additional_reqeust de WaitlistRules en el feed de servicios en true en Sandbox.
Nuestro servidor comenzará a completar el campo additional_request en CreateWaitlistEntry en Sandbox.
En Sandbox, realiza pruebas para asegurarte de que las solicitudes especiales (additional_request) se manejen correctamente.
Cuando esté probado y listo, envía tu feed de servicios con supports_additional_request = true a tu servidor de SFTP de producción y realiza los cambios correspondientes a tu entorno de servidor de reservas de producción.
[null,null,["Última actualización: 2025-07-26 (UTC)"],[[["\u003cp\u003eThe Actions Center's special request box feature allows users to input notes or details with their reservations, such as special event information or dietary restrictions, benefitting Dining, Beauty, and Fitness partners.\u003c/p\u003e\n"],["\u003cp\u003eThis partner-wide feature is enabled by setting \u003ccode\u003esupports_additional_request\u003c/code\u003e to \u003ccode\u003etrue\u003c/code\u003e in the WaitlistRules section of your Services Feed, prompting the server to populate the \u003ccode\u003eadditional_request\u003c/code\u003e field in CreateWaitlistEntry.\u003c/p\u003e\n"],["\u003cp\u003eThorough testing in Sandbox is crucial to ensure proper handling of special requests before deploying the feature to Production by updating the Services Feed and booking server environment accordingly.\u003c/p\u003e\n"]]],["The special request box feature allows users to add notes to reservations for dining, beauty, and fitness partners. Merchants can be informed of special occasions, dietary restrictions, or additional service details. To enable, set `supports_additional_request` to `true` in the Services Feed's `WaitlistRules` in Sandbox. Then, verify that `additional_request` is populated in `CreateWaitlistEntry`. Finally, update the Production Services Feed and booking server. This feature is partner-wide, not per-merchant.\n"],null,["# Add a special request box\n\nIt is common for reservation systems to allow users to input a special\nrequest when making a reservation. Users can leave a note for the reservation\nsuch as if the occasion is a special event, or if there are any restrictions\nthat the merchant needs to know about. The Actions Center can support this\nfunctionality by enabling the special request box feature. This feature is a\npartner wide setting and can not be set per merchant.\n| **Note:** This feature is only available for Dining, Beauty and Fitness partners.\n\nHere are few common use-cases:\n\n- To inform that the occasion is special event\n- If the user has any dietary restrictions that the restaurant needs to know about\n- Add more specific details to a generic service provided by the partner.\n\n**Figure 2:** special request box in the waitlist flow\n\nBelow are the steps to enable this feature:\n\n1. Set `supports_additional_reqeust` section of your [WaitlistRules](/actions-center/verticals/reservations/waitlistsreference/feeds/services-feed#WaitlistRules-definition) in the Services Feed to `true` in Sandbox.\n2. Our server will start filling `additional_request` field in [CreateWaitlistEntry](/actions-center/verticals/reservations/waitlists/reference/booking-server-api-rest/e2e-methods/createwaitlistentry-method) in Sandbox.\n3. In Sandbox, test to ensure the special requests (`additional_request`) are properly handled.\n4. When tested and ready, send your Services Feed with `supports_additional_request = true` to your Production SFTP server, and make any corresponding to your Production booking server environment."]]
