Tetap teratur dengan koleksi
Simpan dan kategorikan konten berdasarkan preferensi Anda.
Sistem reservasi biasanya mengizinkan pengguna memasukkan permintaan
khusus saat melakukan reservasi. Pengguna dapat meninggalkan catatan untuk reservasi
seperti jika acara tersebut adalah acara khusus, atau jika ada batasan
yang perlu diketahui penjual. Pusat Action dapat mendukung
fungsi ini dengan mengaktifkan fitur kotak permintaan khusus. Fitur ini adalah
setelan seluruh partner dan tidak dapat ditetapkan per penjual.
Berikut beberapa kasus penggunaan umum:
Untuk menginformasikan bahwa acara tersebut adalah acara spesial
Apakah pengguna memiliki pantangan makanan yang perlu diketahui
oleh restoran
Tambahkan detail yang lebih spesifik ke layanan umum yang disediakan oleh
partner.
Gambar 2: kotak permintaan khusus dalam alur daftar tunggu
Berikut adalah langkah-langkah untuk mengaktifkan fitur ini:
Tetapkan bagian supports_additional_reqeust dari WaitlistRules di Feed Layanan ke true di Sandbox.
Server kami akan mulai mengisi kolom additional_request di
CreateWaitlistEntry di Sandbox.
Di Sandbox, uji untuk memastikan permintaan khusus (additional_request) ditangani dengan benar.
Setelah diuji dan siap, kirim Feed Layanan Anda dengan supports_additional_request = true ke server SFTP Produksi, dan buat yang sesuai dengan lingkungan server pemesanan Produksi Anda.
[null,null,["Terakhir diperbarui pada 2025-07-26 UTC."],[[["\u003cp\u003eThe Actions Center's special request box feature allows users to input notes or details with their reservations, such as special event information or dietary restrictions, benefitting Dining, Beauty, and Fitness partners.\u003c/p\u003e\n"],["\u003cp\u003eThis partner-wide feature is enabled by setting \u003ccode\u003esupports_additional_request\u003c/code\u003e to \u003ccode\u003etrue\u003c/code\u003e in the WaitlistRules section of your Services Feed, prompting the server to populate the \u003ccode\u003eadditional_request\u003c/code\u003e field in CreateWaitlistEntry.\u003c/p\u003e\n"],["\u003cp\u003eThorough testing in Sandbox is crucial to ensure proper handling of special requests before deploying the feature to Production by updating the Services Feed and booking server environment accordingly.\u003c/p\u003e\n"]]],["The special request box feature allows users to add notes to reservations for dining, beauty, and fitness partners. Merchants can be informed of special occasions, dietary restrictions, or additional service details. To enable, set `supports_additional_request` to `true` in the Services Feed's `WaitlistRules` in Sandbox. Then, verify that `additional_request` is populated in `CreateWaitlistEntry`. Finally, update the Production Services Feed and booking server. This feature is partner-wide, not per-merchant.\n"],null,["# Add a special request box\n\nIt is common for reservation systems to allow users to input a special\nrequest when making a reservation. Users can leave a note for the reservation\nsuch as if the occasion is a special event, or if there are any restrictions\nthat the merchant needs to know about. The Actions Center can support this\nfunctionality by enabling the special request box feature. This feature is a\npartner wide setting and can not be set per merchant.\n| **Note:** This feature is only available for Dining, Beauty and Fitness partners.\n\nHere are few common use-cases:\n\n- To inform that the occasion is special event\n- If the user has any dietary restrictions that the restaurant needs to know about\n- Add more specific details to a generic service provided by the partner.\n\n**Figure 2:** special request box in the waitlist flow\n\nBelow are the steps to enable this feature:\n\n1. Set `supports_additional_reqeust` section of your [WaitlistRules](/actions-center/verticals/reservations/waitlistsreference/feeds/services-feed#WaitlistRules-definition) in the Services Feed to `true` in Sandbox.\n2. Our server will start filling `additional_request` field in [CreateWaitlistEntry](/actions-center/verticals/reservations/waitlists/reference/booking-server-api-rest/e2e-methods/createwaitlistentry-method) in Sandbox.\n3. In Sandbox, test to ensure the special requests (`additional_request`) are properly handled.\n4. When tested and ready, send your Services Feed with `supports_additional_request = true` to your Production SFTP server, and make any corresponding to your Production booking server environment."]]
