Mantenha tudo organizado com as coleções
Salve e categorize o conteúdo com base nas suas preferências.
É comum que os sistemas de reserva permitam que os usuários insiram um pedido
especial ao fazer uma reserva. Os usuários podem deixar uma observação para a reserva, como se a ocasião é um evento especial ou se há restrições
que o comerciante precisa conhecer. O Actions Center pode oferecer suporte a essa
funcionalidade ativando o recurso de caixa de solicitação especial. Esse recurso é uma
configuração geral do parceiro e não pode ser definida por comerciante.
Confira alguns casos de uso comuns:
Para informar que a ocasião é um evento especial
Se o usuário tiver restrições alimentares que o restaurante precisa
conhecer
Adicione detalhes mais específicos a um serviço genérico fornecido pelo
parceiro.
Figura 2:caixa de solicitação especial no fluxo de espera na lista de espera
Confira abaixo as etapas para ativar esse recurso:
Defina a seção supports_additional_reqeust das WaitlistRules no feed de serviços como true no sandbox.
Nosso servidor vai começar a preencher o campo additional_request em
CreateWaitlistEntry no sandbox.
No Sandbox, teste para garantir que as solicitações especiais (additional_request) sejam processadas corretamente.
Quando estiver tudo pronto, envie o feed de serviços com supports_additional_request = true para o servidor SFTP de produção e faça as correspondências com o ambiente de servidor de reservas de produção.
[null,null,["Última atualização 2025-07-26 UTC."],[[["\u003cp\u003eThe Actions Center's special request box feature allows users to input notes or details with their reservations, such as special event information or dietary restrictions, benefitting Dining, Beauty, and Fitness partners.\u003c/p\u003e\n"],["\u003cp\u003eThis partner-wide feature is enabled by setting \u003ccode\u003esupports_additional_request\u003c/code\u003e to \u003ccode\u003etrue\u003c/code\u003e in the WaitlistRules section of your Services Feed, prompting the server to populate the \u003ccode\u003eadditional_request\u003c/code\u003e field in CreateWaitlistEntry.\u003c/p\u003e\n"],["\u003cp\u003eThorough testing in Sandbox is crucial to ensure proper handling of special requests before deploying the feature to Production by updating the Services Feed and booking server environment accordingly.\u003c/p\u003e\n"]]],["The special request box feature allows users to add notes to reservations for dining, beauty, and fitness partners. Merchants can be informed of special occasions, dietary restrictions, or additional service details. To enable, set `supports_additional_request` to `true` in the Services Feed's `WaitlistRules` in Sandbox. Then, verify that `additional_request` is populated in `CreateWaitlistEntry`. Finally, update the Production Services Feed and booking server. This feature is partner-wide, not per-merchant.\n"],null,["# Add a special request box\n\nIt is common for reservation systems to allow users to input a special\nrequest when making a reservation. Users can leave a note for the reservation\nsuch as if the occasion is a special event, or if there are any restrictions\nthat the merchant needs to know about. The Actions Center can support this\nfunctionality by enabling the special request box feature. This feature is a\npartner wide setting and can not be set per merchant.\n| **Note:** This feature is only available for Dining, Beauty and Fitness partners.\n\nHere are few common use-cases:\n\n- To inform that the occasion is special event\n- If the user has any dietary restrictions that the restaurant needs to know about\n- Add more specific details to a generic service provided by the partner.\n\n**Figure 2:** special request box in the waitlist flow\n\nBelow are the steps to enable this feature:\n\n1. Set `supports_additional_reqeust` section of your [WaitlistRules](/actions-center/verticals/reservations/waitlistsreference/feeds/services-feed#WaitlistRules-definition) in the Services Feed to `true` in Sandbox.\n2. Our server will start filling `additional_request` field in [CreateWaitlistEntry](/actions-center/verticals/reservations/waitlists/reference/booking-server-api-rest/e2e-methods/createwaitlistentry-method) in Sandbox.\n3. In Sandbox, test to ensure the special requests (`additional_request`) are properly handled.\n4. When tested and ready, send your Services Feed with `supports_additional_request = true` to your Production SFTP server, and make any corresponding to your Production booking server environment."]]
