A survey is a way to measure the customer satisfaction rating of your Business Messages agent. Surveys display in a dialog above a conversation and allow users to rate their experience with your agent. You can send and receive surveys in the same way as messages.
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Last updated 2023-01-03 UTC.
[null,null,["Last updated 2023-01-03 UTC."],[[["Surveys in Business Messages allow you to gauge customer satisfaction with your agent's performance."],["These surveys appear in the conversation dialog and enable users to provide feedback on their experience."],["Surveys are sent and received like regular messages within the Business Messages platform."]]],[]]