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Verification
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Verification is a process to confirm an agent or location's information and the
partner's authorization to use them. You must complete a verification for each
agent and location before launching it.
When you verify an agent, Business Messages confirms the agent's information
with a contact from the brand that the agent represents. Once the brand contact
confirms that you can represent the brand with the agent and that the agent
information is correct, the agent is verified. Verifications must be completed
before you launch an agent.
When you verify a location, Business Messages automatically identifies all other
associated locations, creates brand locations for them, associates them with the
same agent, and marks the locations as verified.
- Agent. A conversational representation of a brand, managed by a partner. Includes any
interface users interact with and any code or infrastructure required to power
the interaction.
- Location. A physical location of a brand or business.
- Business Communications API. A product to create, verify, and otherwise manage partners' various Business
Communications agents.
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Last updated 2024-11-14 UTC.
[null,null,["Last updated 2024-11-14 UTC."],[[["\u003cp\u003eVerification confirms an agent or location's information and authorizes partners to use them before launch.\u003c/p\u003e\n"],["\u003cp\u003eAgent verification involves brand contact confirmation of agent representation and information accuracy.\u003c/p\u003e\n"],["\u003cp\u003eLocation verification automatically identifies and verifies associated locations, creating brand locations and linking them to the same agent.\u003c/p\u003e\n"]]],[],null,["# Verification is a process to confirm an agent or location's information and the\npartner's authorization to use them. You must complete a verification for each\nagent and location before launching it.\n\nWhen you verify an agent, Business Messages confirms the agent's information\nwith a contact from the brand that the agent represents. Once the brand contact\nconfirms that you can represent the brand with the agent and that the agent\ninformation is correct, the agent is verified. Verifications must be completed\nbefore you launch an agent.\n\nWhen you verify a location, Business Messages automatically identifies all other\nassociated locations, creates brand locations for them, associates them with the\nsame agent, and marks the locations as verified.\n\nRelated concepts\n----------------\n\n- [Agent](/business-communications/business-messages/guides/concepts/agent). A conversational representation of a brand, managed by a partner. Includes any interface users interact with and any code or infrastructure required to power the interaction.\n- [Location](/business-communications/business-messages/guides/concepts/location). A physical location of a brand or business.\n- [Business Communications API](/business-communications/business-messages/guides/concepts/business-communications-api). A product to create, verify, and otherwise manage partners' various Business Communications agents."]]