使用集合让一切井井有条
根据您的偏好保存内容并对其进行分类。
Google Maps Platform Customer Care 是一套可扩展的灵活服务，以您的业务需求为中心，旨在简化支持体验。请选择适合贵组织的服务。
所有 Google Maps Platform 客户都可获享标准支持服务，还可查阅文档，获得 Active Assist 建议、社区支持以及 Google Maps Platform 结算和技术支持。
| 特点和服务 |
标准支持服务
建议用于非业务关键型工作负载或正在开发的工作负载。依托可无限获取的技术支持，开启您的 Google Cloud 之旅。排查问题、测试和探索。
|
增强型支持服务
专为生产环境中的工作负载而设计，具有快速的响应速度和附加服务，通过优质可靠的支持来优化您的体验。
与销售人员联系
|
| 定价 |
已包含 |
$500/月 + Google Maps Platform 月度费用的 3%。 |
| 初始响应时间 |
P1 支持请求：1 小时（工作日） |
P1 支持请求：1 小时
P2 支持请求：4 小时（工作日），16 小时（周末）
|
| 服务时间 |
工作日全天候响应，区域性节假日除外 |
对具有重大影响的重大问题提供全天候响应 |
| 支持请求创建 |
控制台（电子邮件、聊天） |
控制台（电子邮件、聊天） |
| 支持请求解决 |
电子邮件 |
电子邮件。根据请求：语音或视频会议，以及实时群聊聊天室。与为您的支持请求选择的专家协作，并将您的团队纳入协作渠道。 |
| 技术支持问题上报 |
|
check_circle |
| 协助解决地图数据质量问题 |
|
check_circle |
| 根据请求提供突发事件报告 |
|
check_circle |
准备好开始了吗？立即注册 Google Maps Platform Customer Care。
与销售人员联系
如未另行说明，那么本页面中的内容已根据知识共享署名 4.0 许可获得了许可，并且代码示例已根据 Apache 2.0 许可获得了许可。有关详情，请参阅 Google 开发者网站政策。Java 是 Oracle 和/或其关联公司的注册商标。
最后更新时间 (UTC)：2023-09-14。
[null,null,["最后更新时间 (UTC)：2023-09-14。"],[[["\u003cp\u003eGoogle Maps Platform Customer Care offers two support options: Standard and Enhanced.\u003c/p\u003e\n"],["\u003cp\u003eStandard Support is included for all Google Maps Platform customers and provides basic support resources like documentation and community forums.\u003c/p\u003e\n"],["\u003cp\u003eEnhanced Support offers faster response times, 24/7 support for critical issues, and additional services for production workloads at an added cost.\u003c/p\u003e\n"],["\u003cp\u003eBusinesses can choose the support level that best fits their needs and budget.\u003c/p\u003e\n"]]],[],null,["Google Maps Platform Customer Care\n\nSimplify and streamline your support experience with Google Maps Platform\nCustomer Care, scalable and flexible services built with your business needs at\nthe center. Choose the service that's right for your organization.\n\nThe Maps Platform Customer Care Portfolio\n\nStandard Support is included for all Google Maps Platform customers,\nand provides access to [documentation](/maps/documentation),\n[Active Assist Recommendations](https://cloud.google.com/recommender/docs/gmp-project-management-recommender),\n[community support](/maps/support#stackoverflow), and\n[Google Maps Platform Billing and\nTechnical Support](/maps/support#contact-maps-support).\n\n|----------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|\n| **Features and Services** | **Standard Support** Recommended for non-business-critical workloads or workloads under development. Kickstart your Google Cloud journey with unlimited access to technical support. Troubleshoot, test, and explore. | **Enhanced Support** Designed for workloads in production, with fast response times and additional services to optimize your experience with high-quality, robust support. [Contact Sales](https://cloud.google.com/contact-maps) |\n| **Pricing** | Included | $500/month + 3% of monthly Google Maps Platform charges. |\n| **Initial response times** | P1 cases: 1 hour on weekdays | P1 cases: 1 hour P2 cases: 4 hours |\n| **Service Times** | 24/5 response, excluding [regional holidays](https://support.google.com/googlecloud/answer/6047804) | 24/7 response for high- and critical-impact issues |\n| **Case creation** | Console (email, chat) | Console (email, chat) |\n| **Case resolution** | Email | Email. By request: voice or video conference, and live group chat space. Collaborate with selected specialists for your case and include your team in collaboration channels. |\n| **Technical Support Escalations** | | check_circle |\n| **Assistance with a map data quality issue** | | check_circle |\n| **Incident Reports by request** | | check_circle |\n\nReady to get started? Sign up for Google Maps Platform Customer Care today.\n[Contact Sales](https://cloud.google.com/contact-maps)"]]
