Dispute Flow
Dispute Flow
Overview
The dispute flow is used to inform Google of customer or issuer initiated disputes of payments. If a dispute is because of potential fraud, the fraud reporting flow should be used in addition to the dispute flow. A dispute can exist in multiple forms. An inquiry will often precede a chargeback and is used to gather more information about a transaction before a chargeback event occurs. An inquiry does not move any money. Google is informed of inquiries through the inquiryNotification
If a chargeback event occurs, then money is returned to the user. Google is informed of these through the chargebackNotification
If Google chooses to contest the chargeback and is successful, then the Payment Integrator informs Google through the chargebackReversedNotification
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Last updated 2024-10-16 UTC.
[null,null,["Last updated 2024-10-16 UTC."],[[["The dispute flow is the process used to inform Google about payment disputes initiated by customers or issuers."],["In cases of potential fraud, both the dispute flow and the fraud reporting flow should be used."],["Inquiries often precede chargebacks and serve to gather more information without moving funds, communicated via `inquiryNotification`."],["Chargebacks result in funds being returned to the user and are communicated to Google via `chargebackNotification`."],["If Google successfully contests a chargeback, the Payment Integrator informs Google and returns the funds using `chargebackReversedNotification`."]]],["The dispute flow informs Google about customer or issuer payment disputes, using the fraud reporting flow for potential fraud cases. Disputes include inquiries, which gather transaction details without moving money, reported via `inquiryNotification`. Chargebacks, where money is returned to the user, are reported through `chargebackNotification`. If Google successfully contests a chargeback, the payment integrator uses `chargebackReversedNotification` to return the funds to Google. These actions manage the flow of money and information during disputes.\n"]]