An event that occurred server side that is related to a conversation between an agent and a user.
For example, if the bot sets a TTL for the message and the TTL expires, this event will be fired to notify the partner that the bot message timed out.
The ServerEvent appears in the "data" field of the "message" object that the agent receives from its Pub/Sub subscription. The "data" field is a base64-encoded string that the agent must decode to match the ServerEvent structure.
JSON representation |
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{
"phoneNumber": string,
"agentId": string,
"messageId": string,
"eventType": enum ( |
Fields | |
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phoneNumber |
Phone number (in E.164 format) of the user involved in the event. |
agentId |
The agent's unique identifier. Set by RCS Business Messaging. |
messageId |
The RCS message ID of the message that is associated with the event. |
eventType |
Type of the event. |
eventId |
A unique event ID assigned for the event instance. |
sendTime |
Time at which the server sends the event. A timestamp in RFC3339 UTC "Zulu" format, with nanosecond resolution and up to nine fractional digits. Examples: |