This page shows how to create an issue in Google Issue Tracker.
To create an issue, you must be signed in to a Google Account. You also must have Create Issues or Admin Components permission for the component where the issue will be created. If you have Comment on Issues permission, you may set the issue title and description only. If you have Edit Issues permission, you can set other fields.
Templates
Templates in Google Issue Tracker specify default values for fields in new issues in a component. Each component has a default template but may have additional templates as configured by the Google employee who is responsible for managing it. Public and partner users cannot create or modify the templates associated with a component.
Choose a template
When you create an issue in Issue Tracker, the default template for the component is automatically selected. If additional templates are available, you can select them from the Template drop-down list on the Create Issue page.
When you select a template, the fields in the page are automatically populated with the default values defined.
Create an issue
To create an issue:
Open Issue Tracker in your web browser.
Click Create Issue.
Issue Tracker opens the Create Issue page and has the Component field selected. This field shows a drop-down list of components.
Use the drop-down list to find the component where you want to create the issue. You can only find components where you have Create Issues or Admin Components permission.
(Optional) Choose a template that best applies to the issue you are reporting. Some components only have a default template.
Enter a title in the Title field. The title is displayed when you view the details of the issue, as well as in search results, hotlists and other places where you are viewing lists of issues.
Select a priority from the Priority drop-down list. The Priority field is only visible if you have Edit Issues permission.
Select the issue type from the Type drop-down list. The Type field is only visible if you have Edit Issues permission.
(Optional) Designate an assignee or add email addresses (including mailing list addresses) to the Collaborators and CC lists. These fields are only visible if you have Edit Issues permission.
(Recommended) Enter a description for the issue in the Description field. This field might already be partially populated for you if description text is provided by the selected template. You can also check the Markdown option to write the description as markdown text.
(Optional) Add attachments from your computer or from a Drive location.
(Optional) Fill in the advanced fields for the issue.
You can view these fields by toggling the Advanced fields panel. The Advanced fields panel is only visible if you have Edit Issues permission. In most cases, you can skip advanced fields when creating an issue. However, some components require you to enter values for them. If this is the case, the Advanced fields section appears automatically, and the required fields are marked with an asterisk (*).
Click the Create button to submit the issue or click Create & Start Another to submit the issue and open a new Create Issue page pre-populated with the values used for the issue you just created.
Create an issue based on an existing one
You can also create an issue based on an existing one. This method can save you time by using the existing issue to pre-fill certain fields.
To create an issue based on an existing one:
Open the existing issue.
Click the button next to Create.
Choose how you want to create the new issue from the drop-down list. The options in the drop-down list vary depending on the page that you are viewing. The button only becomes visible if there is at least one option available.
There are 7 possible options.
| Option | Description | Appears when |
|---|---|---|
| In Same Component | Starts a new issue with component set to the current component. | (1) Managing a component, (2) Viewing issues in a component, (3) Viewing an issue |
| Similar To Current Issue | Starts a new issue with the fields of the current issue copied to the new issue. | Viewing an issue |
| Blocked By Current Issue | Starts a new issue with the current issue as a blocking issue. | Viewing an issue |
| Blocking Current Issue | Starts a new issue with the current issue as a blocked issue. | Viewing an issue |
| Parent Of Current Issue | Starts a new issue with the current issue as a child issue. | Viewing an issue |
| Child Of Current Issue | Starts a new issue with the current issue as a parent issue. | Viewing an issue |
| In Same Hotlist | Starts a new issue with the current hotlist added to it. | (1) Managing a hotlist, (2) Viewing issues under a hotlist |