Reply to user reviews
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When a user leaves a review of your app on the Google Workspace Marketplace,
you can add a reply to address their feedback.
Add a reply to a user review
To reply to a review, you must have basic.editor or
basic.owner permission on the app's Google Cloud project. Follow the below
steps to reply to a review.
- Go to the app listing on the Google Workspace Marketplace.
- Click Reviews.
- Under the review you want to reply to, click Reply to this review.
- In the Write a reply box, enter your reply (up to 2,500 characters).
- When you're done, click Submit reply.
Guidelines and policies
The same guidelines and policies that apply to reviews apply to replies.
Tips and guidelines
- Keep it readable. Avoid excessive capitalization or punctuation. Remember
to use proper grammar and check your spelling.
- Aim for clarity. Post clear, valuable, and honest information.
- Be polite. Write truthfully, but professionally.
Policies
Replies that violate the following policies will be removed:
- Off-topic replies: Keep your replies relevant to the review you're
replying to.
- Illegal content: Don’t post replies that contain or link to unlawful
content, such as links that facilitate the sale of prescription drugs without
a prescription.
- Advertising: Don't use replies to advertise or publish any promotional or
commercial content, including affiliate or referral-based content. Google
doesn't allow phone numbers, email addresses, or links to other websites in
replies.
- Sexually explicit content: Google doesn't allow replies that contain,
promote, or solicit sexually explicit content. Also, Google doesn't allow
replies that depict or address children in a sexual manner. For this type of
content, Google will remove the reply, shut down the account, and, where
applicable, send a report to the National Center for Missing & Exploited
Children (NCMEC) and law enforcement.
- Hate speech: Google doesn't allow replies that promote violence or incite
hatred against individuals or groups based on their race or ethnic origin,
religion, disability, age, nationality, veteran status, sexual orientation,
gender, gender identity, or other characteristic associated with systemic
discrimination or marginalization.
- Offensive content: Google will remove content that contains obscene,
profane, or offensive language or content.
- Copyrighted content: Don't post replies that infringe others' rights,
including copyright. For more information, go to the Copyright Help Center.
- Impersonation: Don’t post replies on behalf of others or misrepresent your
identity.
- Personal and confidential information: Don’t post replies that contain
personal or confidential information, such as an address, driver's license
number, or any other information that’s not publicly accessible.
- Bullying and harassment: Google doesn't allow individuals to use the Google Workspace Marketplace to harass, bully, or attack other individuals. Google
removes replies that represent personal attacks on others.
Repeated or extreme abuse of these policies will result in further disciplinary
action, including a ban on your ability to leave replies.
Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License, and code samples are licensed under the Apache 2.0 License. For details, see the Google Developers Site Policies. Java is a registered trademark of Oracle and/or its affiliates.
Last updated 2025-08-28 UTC.
[null,null,["Last updated 2025-08-28 UTC."],[[["\u003cp\u003eRespond to Google Workspace Marketplace user reviews to address feedback and engage with your users.\u003c/p\u003e\n"],["\u003cp\u003eApp developers with specific Google Cloud project permissions (\u003ccode\u003ebasic.editor\u003c/code\u003e or \u003ccode\u003ebasic.owner\u003c/code\u003e) can reply to reviews directly within the Marketplace listing.\u003c/p\u003e\n"],["\u003cp\u003eReplies are subject to content policies, prohibiting spam, illegal content, hate speech, and other inappropriate material, ensuring a positive and respectful environment.\u003c/p\u003e\n"],["\u003cp\u003eWhen replying, maintain a professional tone, provide clear and honest information, and keep your responses relevant to the original review.\u003c/p\u003e\n"],["\u003cp\u003eViolations of these policies may result in reply removal or further disciplinary actions, emphasizing the importance of responsible and constructive engagement.\u003c/p\u003e\n"]]],["To reply to a user review on the Google Workspace Marketplace, navigate to the app listing, access the \"Reviews\" section, and click \"Reply to this review.\" Compose your response, up to 2,500 characters, ensuring it adheres to content guidelines. Submit the reply upon completion. Key guidelines include maintaining readability, clarity, politeness, and avoiding off-topic, illegal, offensive, or advertising content. Replies must not contain personal information, sexually explicit material, or promote hate speech.\n"],null,["# Reply to user reviews\n\nWhen a user leaves a review of your app on the Google Workspace Marketplace,\nyou can add a reply to address their feedback.\n\nAdd a reply to a user review\n----------------------------\n\nTo reply to a review, you must have `basic.editor` or\n`basic.owner` permission on the app's Google Cloud project. Follow the below\nsteps to reply to a review.\n\n1. Go to the app listing on the [Google Workspace Marketplace](https://workspace.google.com/marketplace).\n2. Click **Reviews**.\n3. Under the review you want to reply to, click **Reply to this review**.\n4. In the **Write a reply** box, enter your reply (up to 2,500 characters).\n5. When you're done, click **Submit reply**.\n\nGuidelines and policies\n-----------------------\n\nThe same guidelines and policies that apply to reviews apply to replies.\n\n### Tips and guidelines\n\n- **Keep it readable**. Avoid excessive capitalization or punctuation. Remember to use proper grammar and check your spelling.\n- **Aim for clarity**. Post clear, valuable, and honest information.\n- **Be polite**. Write truthfully, but professionally.\n\n### Policies\n\nReplies that violate the following policies will be removed:\n\n- **Off-topic replies**: Keep your replies relevant to the review you're replying to.\n- **Illegal content**: Don't post replies that contain or link to unlawful content, such as links that facilitate the sale of prescription drugs without a prescription.\n- **Advertising**: Don't use replies to advertise or publish any promotional or commercial content, including affiliate or referral-based content. Google doesn't allow phone numbers, email addresses, or links to other websites in replies.\n- **Sexually explicit content**: Google doesn't allow replies that contain, promote, or solicit sexually explicit content. Also, Google doesn't allow replies that depict or address children in a sexual manner. For this type of content, Google will remove the reply, shut down the account, and, where applicable, send a report to the National Center for Missing \\& Exploited Children (NCMEC) and law enforcement.\n- **Hate speech**: Google doesn't allow replies that promote violence or incite hatred against individuals or groups based on their race or ethnic origin, religion, disability, age, nationality, veteran status, sexual orientation, gender, gender identity, or other characteristic associated with systemic discrimination or marginalization.\n- **Offensive content**: Google will remove content that contains obscene, profane, or offensive language or content.\n- **Copyrighted content** : Don't post replies that infringe others' rights, including copyright. For more information, go to the [Copyright Help Center](https://support.google.com/legal/topic/4558877).\n- **Impersonation**: Don't post replies on behalf of others or misrepresent your identity.\n- **Personal and confidential information**: Don't post replies that contain personal or confidential information, such as an address, driver's license number, or any other information that's not publicly accessible.\n- **Bullying and harassment**: Google doesn't allow individuals to use the Google Workspace Marketplace to harass, bully, or attack other individuals. Google removes replies that represent personal attacks on others.\n\nRepeated or extreme abuse of these policies will result in further disciplinary\naction, including a ban on your ability to leave replies."]]
