AI-generated Key Takeaways
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Suggestion responses are generated when a user interacts with a suggested reply or action.
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The JSON representation of a suggestion response includes
postbackData
,text
, andtype
. -
postbackData
holds agent-specified data,text
is the visible text the user tapped, andtype
indicates the suggestion's category.
The response generated when a user taps a suggested reply or action.
JSON representation |
---|
{
"postbackData": string,
"text": string,
"type": enum ( |
Fields | |
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postbackData |
The postback data specified by the agent when the agent sent the suggestion to the user. |
text |
The user-visible text of the suggestion that the user tapped. |
type |
The type of suggestion which was responded to. |