The Routes API is currently in Preview (pre-GA). Pre-GA products and features might have limited support, and changes to pre-GA products and features might not be compatible with other pre-GA versions. Pre-GA Offerings are covered by the Google Maps Platform Service Specific Terms. For more information, see the launch stage descriptions.

Support options for Routes API

The Routes API is currently available only in Preview (pre-GA). Pre-GA products and features might have limited support. Contact sales to learn more.

Support for pre-release versions

Although Google has no obligation to provide support for Preview versions, features, or functionality of the Services, we'll consider requests at these development stages on a case-by-case basis.

  • Pre-release versions are not covered by the Google Maps Platform SLA.

  • Use of fallback mechanisms is recommended, especially if you are using a pre-release version in a production environment.

You can use the issue tracker to request new features or suggest modifications to existing features. Please describe the specific functionality you would like to see added, as well as reasons you think it's important. If possible, include specific details about your use case and the new opportunities the feature would allow for:

For any other question on features, please send an email to routes-preview-2022@google.com.