Description
An invalid rating occurs when a review
has the following conditions:
- Equal min rating range and max rating range.
- The review rating does not fall between min and max values (inclusive of the rating range).
How to fix
Deliver the review
with an updated last_update_timestamp
and ensure the following:
- Min rating range and max rating range aren't equal.
- The review rating is within min and max values (inclusive) of the rating range.
Example
On March 1st, you upload the feed file "2017_03_01.xml" to your endpoint. The file contains the following contents:
<review id="156368" mid="2739"> <reviewer_name>Ada</reviewer_name> <create_timestamp>2017-02-27T07:55:06Z</create_timestamp> <last_update_timestamp>2017-02-27T07:55:06Z</last_update_timestamp> <country_code>US</country_code> <title >Great prices </title> <content>My order arrived on time and I got a great price.</content> <ratings> <overall min="1" max="10">0</overall> <customer_service min="1" max="10">10</customer_service> </ratings> <collection_method>after_fulfillment</collection_method> </review>
The above file contains a review with a rating outside the rating range specified. After processing your feed, the support team notifies you that a data issue, invalid rating, has occurred.
A few days later, after reviewing the documentation, you upload the file "2017_03_04-fix.xml" to your endpoint to resolve the invalid rating issue. The contents of "2017_03_04-fix.xml" is below:
<review id="156368" mid="2739">
<reviewer_name>Ada</reviewer_name>
<create_timestamp>2017-02-27T07:55:06Z</create_timestamp>
<last_update_timestamp>2017-03-03T08:01:20Z</last_update_timestamp>
<country_code>US</country_code>
<title>Great prices</title>
<content>My order arrived on time and I got a great price.</content>
<ratings>
<overall min="1" max="10">8</overall>
<customer_service min="1" max="10">10</customer_service>
</ratings>
<collection_method>after_fulfillment</collection_method<
</review>