Step 3: Data Quality and Troubleshooting

Overview

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After your merchants onboard initially with our account and product data requirements, there are many situations for merchants not meeting our account (for example, policy) or product data requirements (for example, missing identifiers). This section explains the necessary tools and information needed to help merchants to fix account level and product level data issues.

There are two sections that go into more detail for your merchants:

• Account level data quality identification and troubleshooting

• Offer level data quality identification and troubleshooting

Tip: It is highly recommended to monitor the performance of your merchant pipeline yourself to drive improvements (that is, account issues and product data issues) and to monitor the general health of your merchant accounts.

The articles below go into detail for providing guidance on the merchant experience:

• Custom reporting through the API: Creating your own reporting using the content API using the account linking, account statuses, product filtering API and product statuses API.

Note: Use Product Filtering API or Product Status for listing the overall issues (list of disapproved products). For detail of the issue, users should use Merchant Support API; for a list of products with issues, users should use Product Filtering API (recommended) or ProductStatuses.

• Using the diagnostic tab in your MCA account: This only provides transparency for MC accounts under your MCA.