Account Level Errors and Warnings
Introduction/Business Impact
Account level enforcements are the highest priority issues to fix because it affects the whole account and all of the respective products. These are issues ranging from not finishing account onboarding requirements, not meeting our website requirements or policies. Learn more about how account level enforcement and policy violations work.
For your merchant experience to deal with account level issues within your integration, Google wants to ensure they have the necessary insights to identify what are the account issues and how to fix them.
UX Guidance
Account Level Issue Example: Set up and Policy Issues
We recommend reviewing our Content API displaying issues and solutions guide for example UX mocks. If you have a Google PoC, reach out to them for more clarification.
Tech Guidance
From the new merchant support service Google launched in August 2023, we recommend using this account level method to display account issues to your merchants. With the focus of this method to help merchants help themselves, it comes with a variety of features such as different languages support, updated policies, and support for new upcoming features in the future. Learn more about how to implement this new method into your interface.
It is important for merchants to know the statuses of their accounts, especially if they are causing the account to be suspended, warnings, or haven't completed the necessary onboarding . They need to understand what is the specific underlying issue and how to fix it. They won't be able to serve products on Free Listings and Paid Ads until they fix the account level issues and file for an account re-review.
Learn more about the Content API, account issues levels and severity for Merchant Center.