本頁面說明如何建構 Google Workspace 外掛程式,讓 Google 文件使用者在 Google 文件中的第三方服務中建立客服案件或專案工作等資源。
您可以透過 Google Workspace 外掛程式,將服務新增至 Google 文件的 @ 選單。外掛程式可新增選單項目,讓使用者透過 Google 文件中的表單對話方塊,在您的服務中建立資源。
使用者建立資源的方式
如要在 Google 文件的服務中建立服務資源,使用者請在文件中輸入 @
,並從 @ 選單選取您的服務:
當使用者在文件中輸入 @
並選取服務時,您向他們呈現的資訊卡,其中包含使用者建立資源所需的表單輸入。使用者提交資源建立表單後,外掛程式應在您的服務中建立資源,並產生指向該資源的網址。
這個外掛程式會將方塊插入所建立資源的文件中。當使用者將遊標懸停在這個方塊上時,就會叫用外掛程式的相關連結預覽觸發條件。請確定外掛程式插入的方塊含有連結預覽觸發條件支援的連結模式。
必備條件
Apps Script
- 這個 Google Workspace 外掛程式支援使用者建立資源的連結模式連結預覽。如要建立具有連結預覽的外掛程式,請參閱「預覽含有智慧型方塊的連結」一文。
Node.js
- 這個 Google Workspace 外掛程式支援使用者建立資源的連結模式連結預覽。如要建立具有連結預覽的外掛程式,請參閱「預覽含有智慧型方塊的連結」一文。
Python
- 這個 Google Workspace 外掛程式支援使用者建立資源的連結模式連結預覽。如要建立具有連結預覽的外掛程式,請參閱「預覽含有智慧型方塊的連結」一文。
Java
- 這個 Google Workspace 外掛程式支援使用者建立資源的連結模式連結預覽。如要建立具有連結預覽的外掛程式,請參閱「預覽含有智慧型方塊的連結」一文。
為外掛程式設定資源建立功能
本節說明如何為外掛程式設定資源建立作業,其中包含下列步驟:
設定資源建立作業
如要設定資源建立作業,請在外掛程式的部署資源或資訊清單檔案中指定下列區段和欄位:
在
docs
欄位中的addOns
區段下方,實作包含runFunction
的createActionTriggers
觸發條件。(您可以在下一節建構表單資訊卡中定義這個函式。)如要瞭解您可以在
createActionTriggers
觸發條件中指定的欄位,請參閱 Apps Script 資訊清單檔案或其他執行階段的部署資源參考文件。在
oauthScopes
欄位中,新增範圍https://www.googleapis.com/auth/workspace.linkcreate
,讓使用者可以授權外掛程式建立資源。具體來說,這個範圍可讓外掛程式讀取使用者提交至資源建立表單的資訊,並根據該資訊在文件中插入智慧型方塊。
如需範例,請參閱部署資源的 addons
區段,瞭解如何設定下列客服案件服務的資源建立作業:
{
"oauthScopes": [
"https://www.googleapis.com/auth/workspace.linkpreview",
"https://www.googleapis.com/auth/workspace.linkcreate"
],
"addOns": {
"docs": {
"linkPreviewTriggers": [
...
],
"createActionTriggers": [
{
"id": "createCase",
"labelText": "Create support case",
"localizedLabelText": {
"es": "Crear caso de soporte"
},
"runFunction": "createCaseInputCard",
"logoUrl": "https://www.example.com/images/case.png"
}
]
}
}
}
在此範例中,使用者可以透過 Google Workspace 外掛程式建立客服案件。
每個 createActionTriggers
觸發條件都必須具備下列欄位:
- 專屬 ID
- 文件 @ 選單中顯示的文字標籤
- 標誌網址,指向顯示在 @ 選單中的標籤文字旁的圖示
- 回呼函式,參照 Apps Script 函式或會傳回卡片的 HTTP 端點
建立表單資訊卡
如要透過文件 @ 選單建立服務中的資源,您必須實作在 createActionTriggers
物件中指定的任何函式。
當使用者與其中一個選單項目互動時,對應的 createActionTriggers
觸發條件會啟動,且回呼函式會顯示資訊卡,內含用於建立資源的表單。
支援的元素和動作
如要建立資訊卡介面,請使用小工具顯示使用者建立資源所需的資訊和輸入內容。大多數 Google Workspace 外掛程式小工具和動作都支援以下例外狀況:
- 不支援卡片頁尾。
- 不支援通知功能。
- 導覽僅支援
updateCard
導覽。
含有表單輸入的資訊卡範例
以下範例顯示 Apps Script 回呼函式,當使用者從 @ 選單中選取「建立客服案件」時,系統會顯示資訊卡:
Apps Script
/** * Produces a support case creation form card. * * @param {!Object} event The event object. * @param {!Object=} errors An optional map of per-field error messages. * @param {boolean} isUpdate Whether to return the form as an update card navigation. * @return {!Card|!ActionResponse} The resulting card or action response. */ function createCaseInputCard(event, errors, isUpdate) { const cardHeader = CardService.newCardHeader() .setTitle('Create a support case') const cardSectionTextInput1 = CardService.newTextInput() .setFieldName('name') .setTitle('Name') .setMultiline(false); const cardSectionTextInput2 = CardService.newTextInput() .setFieldName('description') .setTitle('Description') .setMultiline(true); const cardSectionSelectionInput1 = CardService.newSelectionInput() .setFieldName('priority') .setTitle('Priority') .setType(CardService.SelectionInputType.DROPDOWN) .addItem('P0', 'P0', false) .addItem('P1', 'P1', false) .addItem('P2', 'P2', false) .addItem('P3', 'P3', false); const cardSectionSelectionInput2 = CardService.newSelectionInput() .setFieldName('impact') .setTitle('Impact') .setType(CardService.SelectionInputType.CHECK_BOX) .addItem('Blocks a critical customer operation', 'Blocks a critical customer operation', false); const cardSectionButtonListButtonAction = CardService.newAction() .setPersistValues(true) .setFunctionName('submitCaseCreationForm') .setParameters({}); const cardSectionButtonListButton = CardService.newTextButton() .setText('Create') .setTextButtonStyle(CardService.TextButtonStyle.TEXT) .setOnClickAction(cardSectionButtonListButtonAction); const cardSectionButtonList = CardService.newButtonSet() .addButton(cardSectionButtonListButton); // Builds the form inputs with error texts for invalid values. const cardSection = CardService.newCardSection(); if (errors?.name) { cardSection.addWidget(createErrorTextParagraph(errors.name)); } cardSection.addWidget(cardSectionTextInput1); if (errors?.description) { cardSection.addWidget(createErrorTextParagraph(errors.description)); } cardSection.addWidget(cardSectionTextInput2); if (errors?.priority) { cardSection.addWidget(createErrorTextParagraph(errors.priority)); } cardSection.addWidget(cardSectionSelectionInput1); if (errors?.impact) { cardSection.addWidget(createErrorTextParagraph(errors.impact)); } cardSection.addWidget(cardSectionSelectionInput2); cardSection.addWidget(cardSectionButtonList); const card = CardService.newCardBuilder() .setHeader(cardHeader) .addSection(cardSection) .build(); if (isUpdate) { return CardService.newActionResponseBuilder() .setNavigation(CardService.newNavigation().updateCard(card)) .build(); } else { return card; } }
Node.js
/** * Produces a support case creation form card. * * @param {!Object} event The event object. * @param {!Object=} errors An optional map of per-field error messages. * @param {boolean} isUpdate Whether to return the form as an update card navigation. * @return {!Card|!ActionResponse} The resulting card or action response. */ function createCaseInputCard(event, errors, isUpdate) { const cardHeader1 = { title: "Create a support case" }; const cardSection1TextInput1 = { textInput: { name: "name", label: "Name" } }; const cardSection1TextInput2 = { textInput: { name: "description", label: "Description", type: "MULTIPLE_LINE" } }; const cardSection1SelectionInput1 = { selectionInput: { name: "priority", label: "Priority", type: "DROPDOWN", items: [{ text: "P0", value: "P0" }, { text: "P1", value: "P1" }, { text: "P2", value: "P2" }, { text: "P3", value: "P3" }] } }; const cardSection1SelectionInput2 = { selectionInput: { name: "impact", label: "Impact", items: [{ text: "Blocks a critical customer operation", value: "Blocks a critical customer operation" }] } }; const cardSection1ButtonList1Button1Action1 = { function: process.env.URL, parameters: [ { key: "submitCaseCreationForm", value: true } ], persistValues: true }; const cardSection1ButtonList1Button1 = { text: "Create", onClick: { action: cardSection1ButtonList1Button1Action1 } }; const cardSection1ButtonList1 = { buttonList: { buttons: [cardSection1ButtonList1Button1] } }; // Builds the creation form and adds error text for invalid inputs. const cardSection1 = []; if (errors?.name) { cardSection1.push(createErrorTextParagraph(errors.name)); } cardSection1.push(cardSection1TextInput1); if (errors?.description) { cardSection1.push(createErrorTextParagraph(errors.description)); } cardSection1.push(cardSection1TextInput2); if (errors?.priority) { cardSection1.push(createErrorTextParagraph(errors.priority)); } cardSection1.push(cardSection1SelectionInput1); if (errors?.impact) { cardSection1.push(createErrorTextParagraph(errors.impact)); } cardSection1.push(cardSection1SelectionInput2); cardSection1.push(cardSection1ButtonList1); const card = { header: cardHeader1, sections: [{ widgets: cardSection1 }] }; if (isUpdate) { return { renderActions: { action: { navigations: [{ updateCard: card }] } } }; } else { return { action: { navigations: [{ pushCard: card }] } }; } }
Python
def create_case_input_card(event, errors = {}, isUpdate = False): """Produces a support case creation form card. Args: event: The event object. errors: An optional dict of per-field error messages. isUpdate: Whether to return the form as an update card navigation. Returns: The resulting card or action response. """ card_header1 = { "title": "Create a support case" } card_section1_text_input1 = { "textInput": { "name": "name", "label": "Name" } } card_section1_text_input2 = { "textInput": { "name": "description", "label": "Description", "type": "MULTIPLE_LINE" } } card_section1_selection_input1 = { "selectionInput": { "name": "priority", "label": "Priority", "type": "DROPDOWN", "items": [{ "text": "P0", "value": "P0" }, { "text": "P1", "value": "P1" }, { "text": "P2", "value": "P2" }, { "text": "P3", "value": "P3" }] } } card_section1_selection_input2 = { "selectionInput": { "name": "impact", "label": "Impact", "items": [{ "text": "Blocks a critical customer operation", "value": "Blocks a critical customer operation" }] } } card_section1_button_list1_button1_action1 = { "function": os.environ["URL"], "parameters": [ { "key": "submitCaseCreationForm", "value": True } ], "persistValues": True } card_section1_button_list1_button1 = { "text": "Create", "onClick": { "action": card_section1_button_list1_button1_action1 } } card_section1_button_list1 = { "buttonList": { "buttons": [card_section1_button_list1_button1] } } # Builds the creation form and adds error text for invalid inputs. card_section1 = [] if "name" in errors: card_section1.append(create_error_text_paragraph(errors["name"])) card_section1.append(card_section1_text_input1) if "description" in errors: card_section1.append(create_error_text_paragraph(errors["description"])) card_section1.append(card_section1_text_input2) if "priority" in errors: card_section1.append(create_error_text_paragraph(errors["priority"])) card_section1.append(card_section1_selection_input1) if "impact" in errors: card_section1.append(create_error_text_paragraph(errors["impact"])) card_section1.append(card_section1_selection_input2) card_section1.append(card_section1_button_list1) card = { "header": card_header1, "sections": [{ "widgets": card_section1 }] } if isUpdate: return { "renderActions": { "action": { "navigations": [{ "updateCard": card }] } } } else: return { "action": { "navigations": [{ "pushCard": card }] } }
Java
/** * Produces a support case creation form. * * @param event The event object. * @param errors A map of per-field error messages. * @param isUpdate Whether to return the form as an update card navigation. * @return The resulting card or action response. */ JsonObject createCaseInputCard(JsonObject event, Map<String, String> errors, boolean isUpdate) { JsonObject cardHeader = new JsonObject(); cardHeader.add("title", new JsonPrimitive("Create a support case")); JsonObject cardSectionTextInput1 = new JsonObject(); cardSectionTextInput1.add("name", new JsonPrimitive("name")); cardSectionTextInput1.add("label", new JsonPrimitive("Name")); JsonObject cardSectionTextInput1Widget = new JsonObject(); cardSectionTextInput1Widget.add("textInput", cardSectionTextInput1); JsonObject cardSectionTextInput2 = new JsonObject(); cardSectionTextInput2.add("name", new JsonPrimitive("description")); cardSectionTextInput2.add("label", new JsonPrimitive("Description")); cardSectionTextInput2.add("type", new JsonPrimitive("MULTIPLE_LINE")); JsonObject cardSectionTextInput2Widget = new JsonObject(); cardSectionTextInput2Widget.add("textInput", cardSectionTextInput2); JsonObject cardSectionSelectionInput1ItemsItem1 = new JsonObject(); cardSectionSelectionInput1ItemsItem1.add("text", new JsonPrimitive("P0")); cardSectionSelectionInput1ItemsItem1.add("value", new JsonPrimitive("P0")); JsonObject cardSectionSelectionInput1ItemsItem2 = new JsonObject(); cardSectionSelectionInput1ItemsItem2.add("text", new JsonPrimitive("P1")); cardSectionSelectionInput1ItemsItem2.add("value", new JsonPrimitive("P1")); JsonObject cardSectionSelectionInput1ItemsItem3 = new JsonObject(); cardSectionSelectionInput1ItemsItem3.add("text", new JsonPrimitive("P2")); cardSectionSelectionInput1ItemsItem3.add("value", new JsonPrimitive("P2")); JsonObject cardSectionSelectionInput1ItemsItem4 = new JsonObject(); cardSectionSelectionInput1ItemsItem4.add("text", new JsonPrimitive("P3")); cardSectionSelectionInput1ItemsItem4.add("value", new JsonPrimitive("P3")); JsonArray cardSectionSelectionInput1Items = new JsonArray(); cardSectionSelectionInput1Items.add(cardSectionSelectionInput1ItemsItem1); cardSectionSelectionInput1Items.add(cardSectionSelectionInput1ItemsItem2); cardSectionSelectionInput1Items.add(cardSectionSelectionInput1ItemsItem3); cardSectionSelectionInput1Items.add(cardSectionSelectionInput1ItemsItem4); JsonObject cardSectionSelectionInput1 = new JsonObject(); cardSectionSelectionInput1.add("name", new JsonPrimitive("priority")); cardSectionSelectionInput1.add("label", new JsonPrimitive("Priority")); cardSectionSelectionInput1.add("type", new JsonPrimitive("DROPDOWN")); cardSectionSelectionInput1.add("items", cardSectionSelectionInput1Items); JsonObject cardSectionSelectionInput1Widget = new JsonObject(); cardSectionSelectionInput1Widget.add("selectionInput", cardSectionSelectionInput1); JsonObject cardSectionSelectionInput2ItemsItem = new JsonObject(); cardSectionSelectionInput2ItemsItem.add("text", new JsonPrimitive("Blocks a critical customer operation")); cardSectionSelectionInput2ItemsItem.add("value", new JsonPrimitive("Blocks a critical customer operation")); JsonArray cardSectionSelectionInput2Items = new JsonArray(); cardSectionSelectionInput2Items.add(cardSectionSelectionInput2ItemsItem); JsonObject cardSectionSelectionInput2 = new JsonObject(); cardSectionSelectionInput2.add("name", new JsonPrimitive("impact")); cardSectionSelectionInput2.add("label", new JsonPrimitive("Impact")); cardSectionSelectionInput2.add("items", cardSectionSelectionInput2Items); JsonObject cardSectionSelectionInput2Widget = new JsonObject(); cardSectionSelectionInput2Widget.add("selectionInput", cardSectionSelectionInput2); JsonObject cardSectionButtonListButtonActionParametersParameter = new JsonObject(); cardSectionButtonListButtonActionParametersParameter.add("key", new JsonPrimitive("submitCaseCreationForm")); cardSectionButtonListButtonActionParametersParameter.add("value", new JsonPrimitive(true)); JsonArray cardSectionButtonListButtonActionParameters = new JsonArray(); cardSectionButtonListButtonActionParameters.add(cardSectionButtonListButtonActionParametersParameter); JsonObject cardSectionButtonListButtonAction = new JsonObject(); cardSectionButtonListButtonAction.add("function", new JsonPrimitive(System.getenv().get("URL"))); cardSectionButtonListButtonAction.add("parameters", cardSectionButtonListButtonActionParameters); cardSectionButtonListButtonAction.add("persistValues", new JsonPrimitive(true)); JsonObject cardSectionButtonListButtonOnCLick = new JsonObject(); cardSectionButtonListButtonOnCLick.add("action", cardSectionButtonListButtonAction); JsonObject cardSectionButtonListButton = new JsonObject(); cardSectionButtonListButton.add("text", new JsonPrimitive("Create")); cardSectionButtonListButton.add("onClick", cardSectionButtonListButtonOnCLick); JsonArray cardSectionButtonListButtons = new JsonArray(); cardSectionButtonListButtons.add(cardSectionButtonListButton); JsonObject cardSectionButtonList = new JsonObject(); cardSectionButtonList.add("buttons", cardSectionButtonListButtons); JsonObject cardSectionButtonListWidget = new JsonObject(); cardSectionButtonListWidget.add("buttonList", cardSectionButtonList); // Builds the form inputs with error texts for invalid values. JsonArray cardSection = new JsonArray(); if (errors.containsKey("name")) { cardSection.add(createErrorTextParagraph(errors.get("name").toString())); } cardSection.add(cardSectionTextInput1Widget); if (errors.containsKey("description")) { cardSection.add(createErrorTextParagraph(errors.get("description").toString())); } cardSection.add(cardSectionTextInput2Widget); if (errors.containsKey("priority")) { cardSection.add(createErrorTextParagraph(errors.get("priority").toString())); } cardSection.add(cardSectionSelectionInput1Widget); if (errors.containsKey("impact")) { cardSection.add(createErrorTextParagraph(errors.get("impact").toString())); } cardSection.add(cardSectionSelectionInput2Widget); cardSection.add(cardSectionButtonListWidget); JsonObject cardSectionWidgets = new JsonObject(); cardSectionWidgets.add("widgets", cardSection); JsonArray sections = new JsonArray(); sections.add(cardSectionWidgets); JsonObject card = new JsonObject(); card.add("header", cardHeader); card.add("sections", sections); JsonObject navigation = new JsonObject(); if (isUpdate) { navigation.add("updateCard", card); } else { navigation.add("pushCard", card); } JsonArray navigations = new JsonArray(); navigations.add(navigation); JsonObject action = new JsonObject(); action.add("navigations", navigations); JsonObject renderActions = new JsonObject(); renderActions.add("action", action); if (!isUpdate) { return renderActions; } JsonObject update = new JsonObject(); update.add("renderActions", renderActions); return update; }
createCaseInputCard
函式會轉譯以下資訊卡:
資訊卡包含文字輸入、下拉式選單和核取方塊。還有包含 onClick
動作的文字按鈕,可執行另一個函式來處理建立表單的提交作業。
使用者填寫表單並點按「Create」後,外掛程式會將表單輸入內容傳送至 onClick
動作函式 (在此範例中稱為 submitCaseCreationForm
),外掛程式可以驗證輸入內容,並使用這些函式在第三方服務中建立資源。
處理表單提交
使用者提交建立表單後,系統會執行與 onClick
動作相關聯的函式。為提供理想的使用者體驗,外掛程式應同時處理成功和錯誤的表單提交作業。
處理成功建立的資源
外掛程式的 onClick
函式應該會在第三方服務中建立資源,並產生指向該資源的網址。
為了將資源的網址傳回 Google 文件以建立方塊,onClick
函式應傳回 SubmitFormResponse
,其內含 renderActions.action.links
中的單元素陣列且指向連結。連結標題應代表已建立資源的標題,網址應指向該資源。
以下範例顯示建立資源的 SubmitFormResponse
:
Apps Script
/** * Returns a submit form response that inserts a link into the document. * * @param {string} title The title of the link to insert. * @param {string} url The URL of the link to insert. * @return {!SubmitFormResponse} The resulting submit form response. */ function createLinkRenderAction(title, url) { return { renderActions: { action: { links: [{ title: title, url: url }] } } }; }
Node.js
/** * Returns a submit form response that inserts a link into the document. * * @param {string} title The title of the link to insert. * @param {string} url The URL of the link to insert. * @return {!SubmitFormResponse} The resulting submit form response. */ function createLinkRenderAction(title, url) { return { renderActions: { action: { links: [{ title: title, url: url }] } } }; }
Python
def create_link_render_action(title, url): """Returns a submit form response that inserts a link into the document. Args: title: The title of the link to insert. url: The URL of the link to insert. Returns: The resulting submit form response. """ return { "renderActions": { "action": { "links": [{ "title": title, "url": url }] } } }
Java
/** * Returns a submit form response that inserts a link into the document. * * @param title The title of the link to insert. * @param url The URL of the link to insert. * @return The resulting submit form response. */ JsonObject createLinkRenderAction(String title, String url) { JsonObject link = new JsonObject(); link.add("title", new JsonPrimitive(title)); link.add("url", new JsonPrimitive(url)); JsonArray links = new JsonArray(); links.add(link); JsonObject action = new JsonObject(); action.add("links", links); JsonObject renderActions = new JsonObject(); renderActions.add("action", action); JsonObject linkRenderAction = new JsonObject(); linkRenderAction.add("renderActions", renderActions); return linkRenderAction; }
傳回 SubmitFormResponse
後,互動對話方塊會關閉,外掛程式則會在文件中插入方塊。當使用者將指標懸停在這個方塊上時,就會叫用相關聯的連結預覽觸發條件。請確保您的外掛程式不會插入含有連結預覽觸發條件不支援的連結模式的方塊。
處理錯誤
如果使用者嘗試提交含有無效欄位的表單,外掛程式應傳回使用 updateCard
導覽功能顯示錯誤的轉譯動作,而不是傳回含有連結的 SubmitFormResponse
。這可讓使用者查看錯誤內容,然後再試一次。如需 Apps Script 的資訊,請參閱 updateCard(card)
;如需其他執行階段,請參閱 updateCard
。不支援通知和 pushCard
瀏覽功能。
錯誤處理範例
以下範例顯示使用者提交表單時叫用的程式碼。如果輸入內容無效,資訊卡會更新並顯示錯誤訊息。如果輸入內容有效,外掛程式會傳回包含所建立資源連結的 SubmitFormResponse
。
Apps Script
/** * Submits the creation form. If valid, returns a render action * that inserts a new link into the document. If invalid, returns an * update card navigation that re-renders the creation form with error messages. * * @param {!Object} event The event object with form input values. * @return {!ActionResponse|!SubmitFormResponse} The resulting response. */ function submitCaseCreationForm(event) { const caseDetails = { name: event.formInput.name, description: event.formInput.description, priority: event.formInput.priority, impact: !!event.formInput.impact, }; const errors = validateFormInputs(caseDetails); if (Object.keys(errors).length > 0) { return createCaseInputCard(event, errors, /* isUpdate= */ true); } else { const title = `Case ${caseDetails.name}`; // Adds the case details as parameters to the generated link URL. const url = 'https://example.com/support/cases/?' + generateQuery(caseDetails); return createLinkRenderAction(title, url); } } /** * Build a query path with URL parameters. * * @param {!Map} parameters A map with the URL parameters. * @return {!string} The resulting query path. */ function generateQuery(parameters) { return Object.entries(parameters).flatMap(([k, v]) => Array.isArray(v) ? v.map(e => `${k}=${encodeURIComponent(e)}`) : `${k}=${encodeURIComponent(v)}` ).join("&"); }
Node.js
/** * Submits the creation form. If valid, returns a render action * that inserts a new link into the document. If invalid, returns an * update card navigation that re-renders the creation form with error messages. * * @param {!Object} event The event object with form input values. * @return {!ActionResponse|!SubmitFormResponse} The resulting response. */ function submitCaseCreationForm(event) { const caseDetails = { name: event.commonEventObject.formInputs?.name?.stringInputs?.value[0], description: event.commonEventObject.formInputs?.description?.stringInputs?.value[0], priority: event.commonEventObject.formInputs?.priority?.stringInputs?.value[0], impact: !!event.commonEventObject.formInputs?.impact?.stringInputs?.value[0], }; const errors = validateFormInputs(caseDetails); if (Object.keys(errors).length > 0) { return createCaseInputCard(event, errors, /* isUpdate= */ true); } else { const title = `Case ${caseDetails.name}`; // Adds the case details as parameters to the generated link URL. const url = new URL('https://example.com/support/cases/'); for (const [key, value] of Object.entries(caseDetails)) { url.searchParams.append(key, value); } return createLinkRenderAction(title, url.href); } }
Python
def submit_case_creation_form(event): """Submits the creation form. If valid, returns a render action that inserts a new link into the document. If invalid, returns an update card navigation that re-renders the creation form with error messages. Args: event: The event object with form input values. Returns: The resulting response. """ formInputs = event["commonEventObject"]["formInputs"] if "formInputs" in event["commonEventObject"] else None case_details = { "name": None, "description": None, "priority": None, "impact": None, } if formInputs is not None: case_details["name"] = formInputs["name"]["stringInputs"]["value"][0] if "name" in formInputs else None case_details["description"] = formInputs["description"]["stringInputs"]["value"][0] if "description" in formInputs else None case_details["priority"] = formInputs["priority"]["stringInputs"]["value"][0] if "priority" in formInputs else None case_details["impact"] = formInputs["impact"]["stringInputs"]["value"][0] if "impact" in formInputs else False errors = validate_form_inputs(case_details) if len(errors) > 0: return create_case_input_card(event, errors, True) # Update mode else: title = f'Case {case_details["name"]}' # Adds the case details as parameters to the generated link URL. url = "https://example.com/support/cases/?" + urlencode(case_details) return create_link_render_action(title, url)
Java
/** * Submits the creation form. If valid, returns a render action * that inserts a new link into the document. If invalid, returns an * update card navigation that re-renders the creation form with error messages. * * @param event The event object with form input values. * @return The resulting response. */ JsonObject submitCaseCreationForm(JsonObject event) throws Exception { JsonObject formInputs = event.getAsJsonObject("commonEventObject").getAsJsonObject("formInputs"); Map<String, String> caseDetails = new HashMap<String, String>(); if (formInputs != null) { if (formInputs.has("name")) { caseDetails.put("name", formInputs.getAsJsonObject("name").getAsJsonObject("stringInputs").getAsJsonArray("value").get(0).getAsString()); } if (formInputs.has("description")) { caseDetails.put("description", formInputs.getAsJsonObject("description").getAsJsonObject("stringInputs").getAsJsonArray("value").get(0).getAsString()); } if (formInputs.has("priority")) { caseDetails.put("priority", formInputs.getAsJsonObject("priority").getAsJsonObject("stringInputs").getAsJsonArray("value").get(0).getAsString()); } if (formInputs.has("impact")) { caseDetails.put("impact", formInputs.getAsJsonObject("impact").getAsJsonObject("stringInputs").getAsJsonArray("value").get(0).getAsString()); } } Map<String, String> errors = validateFormInputs(caseDetails); if (errors.size() > 0) { return createCaseInputCard(event, errors, /* isUpdate= */ true); } else { String title = String.format("Case %s", caseDetails.get("name")); // Adds the case details as parameters to the generated link URL. URIBuilder uriBuilder = new URIBuilder("https://example.com/support/cases/"); for (String caseDetailKey : caseDetails.keySet()) { uriBuilder.addParameter(caseDetailKey, caseDetails.get(caseDetailKey)); } return createLinkRenderAction(title, uriBuilder.build().toURL().toString()); } }
下列程式碼範例會驗證表單輸入,並針對無效輸入內容建立錯誤訊息:
Apps Script
/** * Validates case creation form input values. * * @param {!Object} caseDetails The values of each form input submitted by the user. * @return {!Object} A map from field name to error message. An empty object * represents a valid form submission. */ function validateFormInputs(caseDetails) { const errors = {}; if (!caseDetails.name) { errors.name = 'You must provide a name'; } if (!caseDetails.description) { errors.description = 'You must provide a description'; } if (!caseDetails.priority) { errors.priority = 'You must provide a priority'; } if (caseDetails.impact && caseDetails.priority !== 'P0' && caseDetails.priority !== 'P1') { errors.impact = 'If an issue blocks a critical customer operation, priority must be P0 or P1'; } return errors; } /** * Returns a text paragraph with red text indicating a form field validation error. * * @param {string} errorMessage A description of input value error. * @return {!TextParagraph} The resulting text paragraph. */ function createErrorTextParagraph(errorMessage) { return CardService.newTextParagraph() .setText('<font color=\"#BA0300\"><b>Error:</b> ' + errorMessage + '</font>'); }
Node.js
/** * Validates case creation form input values. * * @param {!Object} caseDetails The values of each form input submitted by the user. * @return {!Object} A map from field name to error message. An empty object * represents a valid form submission. */ function validateFormInputs(caseDetails) { const errors = {}; if (caseDetails.name === undefined) { errors.name = 'You must provide a name'; } if (caseDetails.description === undefined) { errors.description = 'You must provide a description'; } if (caseDetails.priority === undefined) { errors.priority = 'You must provide a priority'; } if (caseDetails.impact && !(['P0', 'P1']).includes(caseDetails.priority)) { errors.impact = 'If an issue blocks a critical customer operation, priority must be P0 or P1'; } return errors; } /** * Returns a text paragraph with red text indicating a form field validation error. * * @param {string} errorMessage A description of input value error. * @return {!TextParagraph} The resulting text paragraph. */ function createErrorTextParagraph(errorMessage) { return { textParagraph: { text: '<font color=\"#BA0300\"><b>Error:</b> ' + errorMessage + '</font>' } } }
Python
def validate_form_inputs(case_details): """Validates case creation form input values. Args: case_details: The values of each form input submitted by the user. Returns: A dict from field name to error message. An empty object represents a valid form submission. """ errors = {} if case_details["name"] is None: errors["name"] = "You must provide a name" if case_details["description"] is None: errors["description"] = "You must provide a description" if case_details["priority"] is None: errors["priority"] = "You must provide a priority" if case_details["impact"] is not None and case_details["priority"] not in ['P0', 'P1']: errors["impact"] = "If an issue blocks a critical customer operation, priority must be P0 or P1" return errors def create_error_text_paragraph(error_message): """Returns a text paragraph with red text indicating a form field validation error. Args: error_essage: A description of input value error. Returns: The resulting text paragraph. """ return { "textParagraph": { "text": '<font color=\"#BA0300\"><b>Error:</b> ' + error_message + '</font>' } }
Java
/** * Validates case creation form input values. * * @param caseDetails The values of each form input submitted by the user. * @return A map from field name to error message. An empty object * represents a valid form submission. */ Map<String, String> validateFormInputs(Map<String, String> caseDetails) { Map<String, String> errors = new HashMap<String, String>(); if (!caseDetails.containsKey("name")) { errors.put("name", "You must provide a name"); } if (!caseDetails.containsKey("description")) { errors.put("description", "You must provide a description"); } if (!caseDetails.containsKey("priority")) { errors.put("priority", "You must provide a priority"); } if (caseDetails.containsKey("impact") && !Arrays.asList(new String[]{"P0", "P1"}).contains(caseDetails.get("priority"))) { errors.put("impact", "If an issue blocks a critical customer operation, priority must be P0 or P1"); } return errors; } /** * Returns a text paragraph with red text indicating a form field validation error. * * @param errorMessage A description of input value error. * @return The resulting text paragraph. */ JsonObject createErrorTextParagraph(String errorMessage) { JsonObject textParagraph = new JsonObject(); textParagraph.add("text", new JsonPrimitive("<font color=\"#BA0300\"><b>Error:</b> " + errorMessage + "</font>")); JsonObject textParagraphWidget = new JsonObject(); textParagraphWidget.add("textParagraph", textParagraph); return textParagraphWidget; }
完整範例:客服案件外掛程式
以下範例顯示的 Google Workspace 外掛程式可讓您預覽公司的客服案件連結,並讓使用者在 Google 文件中建立客服案件。
本範例會執行下列作業:
- 產生含有表單欄位的資訊卡,從文件 @ 選單建立客服案件。
- 驗證表單輸入,並針對無效輸入傳回錯誤訊息。
- 在文件中插入已建立的客服案件名稱,並以智慧型方塊的形式在文件中提供連結。
- 預覽客服案件的連結,例如
https://www.example.com/support/cases/1234
。智慧型方塊會顯示圖示,預覽資訊卡則包含案件名稱、優先順序和說明。
部署資源
Apps Script
{ "timeZone": "America/New_York", "exceptionLogging": "STACKDRIVER", "runtimeVersion": "V8", "oauthScopes": [ "https://www.googleapis.com/auth/workspace.linkpreview", "https://www.googleapis.com/auth/workspace.linkcreate" ], "addOns": { "common": { "name": "Manage support cases", "logoUrl": "https://developers.google.com/workspace/add-ons/images/support-icon.png", "layoutProperties": { "primaryColor": "#dd4b39" } }, "docs": { "linkPreviewTriggers": [ { "runFunction": "caseLinkPreview", "patterns": [ { "hostPattern": "example.com", "pathPrefix": "support/cases" }, { "hostPattern": "*.example.com", "pathPrefix": "cases" }, { "hostPattern": "cases.example.com" } ], "labelText": "Support case", "localizedLabelText": { "es": "Caso de soporte" }, "logoUrl": "https://developers.google.com/workspace/add-ons/images/support-icon.png" } ], "createActionTriggers": [ { "id": "createCase", "labelText": "Create support case", "localizedLabelText": { "es": "Crear caso de soporte" }, "runFunction": "createCaseInputCard", "logoUrl": "https://developers.google.com/workspace/add-ons/images/support-icon.png" } ] } } }
Node.js
{ "oauthScopes": [ "https://www.googleapis.com/auth/workspace.linkpreview", "https://www.googleapis.com/auth/workspace.linkcreate" ], "addOns": { "common": { "name": "Manage support cases", "logoUrl": "https://developers.google.com/workspace/add-ons/images/support-icon.png", "layoutProperties": { "primaryColor": "#dd4b39" } }, "docs": { "linkPreviewTriggers": [ { "runFunction": "$URL1", "patterns": [ { "hostPattern": "example.com", "pathPrefix": "support/cases" }, { "hostPattern": "*.example.com", "pathPrefix": "cases" }, { "hostPattern": "cases.example.com" } ], "labelText": "Support case", "localizedLabelText": { "es": "Caso de soporte" }, "logoUrl": "https://developers.google.com/workspace/add-ons/images/support-icon.png" } ], "createActionTriggers": [ { "id": "createCase", "labelText": "Create support case", "localizedLabelText": { "es": "Crear caso de soporte" }, "runFunction": "$URL2", "logoUrl": "https://developers.google.com/workspace/add-ons/images/support-icon.png" } ] } } }
程式碼
Apps Script
/** * Copyright 2024 Google LLC * * Licensed under the Apache License, Version 2.0 (the "License"); * you may not use this file except in compliance with the License. * You may obtain a copy of the License at * * https://www.apache.org/licenses/LICENSE-2.0 * * Unless required by applicable law or agreed to in writing, software * distributed under the License is distributed on an "AS IS" BASIS, * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. * See the License for the specific language governing permissions and * limitations under the License. */ /** * Entry point for a support case link preview. * * @param {!Object} event The event object. * @return {!Card} The resulting preview link card. */ function caseLinkPreview(event) { // If the event object URL matches a specified pattern for support case links. if (event.docs.matchedUrl.url) { // Uses the event object to parse the URL and identify the case details. const caseDetails = parseQuery(event.docs.matchedUrl.url); // Builds a preview card with the case name, and description const caseHeader = CardService.newCardHeader() .setTitle(`Case ${caseDetails["name"][0]}`); const caseDescription = CardService.newTextParagraph() .setText(caseDetails["description"][0]); // Returns the card. // Uses the text from the card's header for the title of the smart chip. return CardService.newCardBuilder() .setHeader(caseHeader) .addSection(CardService.newCardSection().addWidget(caseDescription)) .build(); } } /** * Extracts the URL parameters from the given URL. * * @param {!string} url The URL to parse. * @return {!Map} A map with the extracted URL parameters. */ function parseQuery(url) { const query = url.split("?")[1]; if (query) { return query.split("&") .reduce(function(o, e) { var temp = e.split("="); var key = temp[0].trim(); var value = temp[1].trim(); value = isNaN(value) ? value : Number(value); if (o[key]) { o[key].push(value); } else { o[key] = [value]; } return o; }, {}); } return null; } /** * Produces a support case creation form card. * * @param {!Object} event The event object. * @param {!Object=} errors An optional map of per-field error messages. * @param {boolean} isUpdate Whether to return the form as an update card navigation. * @return {!Card|!ActionResponse} The resulting card or action response. */ function createCaseInputCard(event, errors, isUpdate) { const cardHeader = CardService.newCardHeader() .setTitle('Create a support case') const cardSectionTextInput1 = CardService.newTextInput() .setFieldName('name') .setTitle('Name') .setMultiline(false); const cardSectionTextInput2 = CardService.newTextInput() .setFieldName('description') .setTitle('Description') .setMultiline(true); const cardSectionSelectionInput1 = CardService.newSelectionInput() .setFieldName('priority') .setTitle('Priority') .setType(CardService.SelectionInputType.DROPDOWN) .addItem('P0', 'P0', false) .addItem('P1', 'P1', false) .addItem('P2', 'P2', false) .addItem('P3', 'P3', false); const cardSectionSelectionInput2 = CardService.newSelectionInput() .setFieldName('impact') .setTitle('Impact') .setType(CardService.SelectionInputType.CHECK_BOX) .addItem('Blocks a critical customer operation', 'Blocks a critical customer operation', false); const cardSectionButtonListButtonAction = CardService.newAction() .setPersistValues(true) .setFunctionName('submitCaseCreationForm') .setParameters({}); const cardSectionButtonListButton = CardService.newTextButton() .setText('Create') .setTextButtonStyle(CardService.TextButtonStyle.TEXT) .setOnClickAction(cardSectionButtonListButtonAction); const cardSectionButtonList = CardService.newButtonSet() .addButton(cardSectionButtonListButton); // Builds the form inputs with error texts for invalid values. const cardSection = CardService.newCardSection(); if (errors?.name) { cardSection.addWidget(createErrorTextParagraph(errors.name)); } cardSection.addWidget(cardSectionTextInput1); if (errors?.description) { cardSection.addWidget(createErrorTextParagraph(errors.description)); } cardSection.addWidget(cardSectionTextInput2); if (errors?.priority) { cardSection.addWidget(createErrorTextParagraph(errors.priority)); } cardSection.addWidget(cardSectionSelectionInput1); if (errors?.impact) { cardSection.addWidget(createErrorTextParagraph(errors.impact)); } cardSection.addWidget(cardSectionSelectionInput2); cardSection.addWidget(cardSectionButtonList); const card = CardService.newCardBuilder() .setHeader(cardHeader) .addSection(cardSection) .build(); if (isUpdate) { return CardService.newActionResponseBuilder() .setNavigation(CardService.newNavigation().updateCard(card)) .build(); } else { return card; } } /** * Submits the creation form. If valid, returns a render action * that inserts a new link into the document. If invalid, returns an * update card navigation that re-renders the creation form with error messages. * * @param {!Object} event The event object with form input values. * @return {!ActionResponse|!SubmitFormResponse} The resulting response. */ function submitCaseCreationForm(event) { const caseDetails = { name: event.formInput.name, description: event.formInput.description, priority: event.formInput.priority, impact: !!event.formInput.impact, }; const errors = validateFormInputs(caseDetails); if (Object.keys(errors).length > 0) { return createCaseInputCard(event, errors, /* isUpdate= */ true); } else { const title = `Case ${caseDetails.name}`; // Adds the case details as parameters to the generated link URL. const url = 'https://example.com/support/cases/?' + generateQuery(caseDetails); return createLinkRenderAction(title, url); } } /** * Build a query path with URL parameters. * * @param {!Map} parameters A map with the URL parameters. * @return {!string} The resulting query path. */ function generateQuery(parameters) { return Object.entries(parameters).flatMap(([k, v]) => Array.isArray(v) ? v.map(e => `${k}=${encodeURIComponent(e)}`) : `${k}=${encodeURIComponent(v)}` ).join("&"); } /** * Validates case creation form input values. * * @param {!Object} caseDetails The values of each form input submitted by the user. * @return {!Object} A map from field name to error message. An empty object * represents a valid form submission. */ function validateFormInputs(caseDetails) { const errors = {}; if (!caseDetails.name) { errors.name = 'You must provide a name'; } if (!caseDetails.description) { errors.description = 'You must provide a description'; } if (!caseDetails.priority) { errors.priority = 'You must provide a priority'; } if (caseDetails.impact && caseDetails.priority !== 'P0' && caseDetails.priority !== 'P1') { errors.impact = 'If an issue blocks a critical customer operation, priority must be P0 or P1'; } return errors; } /** * Returns a text paragraph with red text indicating a form field validation error. * * @param {string} errorMessage A description of input value error. * @return {!TextParagraph} The resulting text paragraph. */ function createErrorTextParagraph(errorMessage) { return CardService.newTextParagraph() .setText('<font color=\"#BA0300\"><b>Error:</b> ' + errorMessage + '</font>'); } /** * Returns a submit form response that inserts a link into the document. * * @param {string} title The title of the link to insert. * @param {string} url The URL of the link to insert. * @return {!SubmitFormResponse} The resulting submit form response. */ function createLinkRenderAction(title, url) { return { renderActions: { action: { links: [{ title: title, url: url }] } } }; }
Node.js
/** * Copyright 2024 Google LLC * * Licensed under the Apache License, Version 2.0 (the "License"); * you may not use this file except in compliance with the License. * You may obtain a copy of the License at * * https://www.apache.org/licenses/LICENSE-2.0 * * Unless required by applicable law or agreed to in writing, software * distributed under the License is distributed on an "AS IS" BASIS, * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. * See the License for the specific language governing permissions and * limitations under the License. */ /** * Responds to any HTTP request related to link previews. * * @param {Object} req An HTTP request context. * @param {Object} res An HTTP response context. */ exports.createLinkPreview = (req, res) => { const event = req.body; if (event.docs.matchedUrl.url) { const url = event.docs.matchedUrl.url; const parsedUrl = new URL(url); // If the event object URL matches a specified pattern for preview links. if (parsedUrl.hostname === 'example.com') { if (parsedUrl.pathname.startsWith('/support/cases/')) { return res.json(caseLinkPreview(parsedUrl)); } } } }; /** * * A support case link preview. * * @param {!URL} url The event object. * @return {!Card} The resulting preview link card. */ function caseLinkPreview(url) { // Builds a preview card with the case name, and description // Uses the text from the card's header for the title of the smart chip. // Parses the URL and identify the case details. const name = `Case ${url.searchParams.get("name")}`; return { action: { linkPreview: { title: name, previewCard: { header: { title: name }, sections: [{ widgets: [{ textParagraph: { text: url.searchParams.get("description") } }] }] } } } }; } /** * Responds to any HTTP request related to 3P resource creations. * * @param {Object} req An HTTP request context. * @param {Object} res An HTTP response context. */ exports.create3pResources = (req, res) => { const event = req.body; if (event.commonEventObject.parameters?.submitCaseCreationForm) { res.json(submitCaseCreationForm(event)); } else { res.json(createCaseInputCard(event)); } }; /** * Produces a support case creation form card. * * @param {!Object} event The event object. * @param {!Object=} errors An optional map of per-field error messages. * @param {boolean} isUpdate Whether to return the form as an update card navigation. * @return {!Card|!ActionResponse} The resulting card or action response. */ function createCaseInputCard(event, errors, isUpdate) { const cardHeader1 = { title: "Create a support case" }; const cardSection1TextInput1 = { textInput: { name: "name", label: "Name" } }; const cardSection1TextInput2 = { textInput: { name: "description", label: "Description", type: "MULTIPLE_LINE" } }; const cardSection1SelectionInput1 = { selectionInput: { name: "priority", label: "Priority", type: "DROPDOWN", items: [{ text: "P0", value: "P0" }, { text: "P1", value: "P1" }, { text: "P2", value: "P2" }, { text: "P3", value: "P3" }] } }; const cardSection1SelectionInput2 = { selectionInput: { name: "impact", label: "Impact", items: [{ text: "Blocks a critical customer operation", value: "Blocks a critical customer operation" }] } }; const cardSection1ButtonList1Button1Action1 = { function: process.env.URL, parameters: [ { key: "submitCaseCreationForm", value: true } ], persistValues: true }; const cardSection1ButtonList1Button1 = { text: "Create", onClick: { action: cardSection1ButtonList1Button1Action1 } }; const cardSection1ButtonList1 = { buttonList: { buttons: [cardSection1ButtonList1Button1] } }; // Builds the creation form and adds error text for invalid inputs. const cardSection1 = []; if (errors?.name) { cardSection1.push(createErrorTextParagraph(errors.name)); } cardSection1.push(cardSection1TextInput1); if (errors?.description) { cardSection1.push(createErrorTextParagraph(errors.description)); } cardSection1.push(cardSection1TextInput2); if (errors?.priority) { cardSection1.push(createErrorTextParagraph(errors.priority)); } cardSection1.push(cardSection1SelectionInput1); if (errors?.impact) { cardSection1.push(createErrorTextParagraph(errors.impact)); } cardSection1.push(cardSection1SelectionInput2); cardSection1.push(cardSection1ButtonList1); const card = { header: cardHeader1, sections: [{ widgets: cardSection1 }] }; if (isUpdate) { return { renderActions: { action: { navigations: [{ updateCard: card }] } } }; } else { return { action: { navigations: [{ pushCard: card }] } }; } } /** * Submits the creation form. If valid, returns a render action * that inserts a new link into the document. If invalid, returns an * update card navigation that re-renders the creation form with error messages. * * @param {!Object} event The event object with form input values. * @return {!ActionResponse|!SubmitFormResponse} The resulting response. */ function submitCaseCreationForm(event) { const caseDetails = { name: event.commonEventObject.formInputs?.name?.stringInputs?.value[0], description: event.commonEventObject.formInputs?.description?.stringInputs?.value[0], priority: event.commonEventObject.formInputs?.priority?.stringInputs?.value[0], impact: !!event.commonEventObject.formInputs?.impact?.stringInputs?.value[0], }; const errors = validateFormInputs(caseDetails); if (Object.keys(errors).length > 0) { return createCaseInputCard(event, errors, /* isUpdate= */ true); } else { const title = `Case ${caseDetails.name}`; // Adds the case details as parameters to the generated link URL. const url = new URL('https://example.com/support/cases/'); for (const [key, value] of Object.entries(caseDetails)) { url.searchParams.append(key, value); } return createLinkRenderAction(title, url.href); } } /** * Validates case creation form input values. * * @param {!Object} caseDetails The values of each form input submitted by the user. * @return {!Object} A map from field name to error message. An empty object * represents a valid form submission. */ function validateFormInputs(caseDetails) { const errors = {}; if (caseDetails.name === undefined) { errors.name = 'You must provide a name'; } if (caseDetails.description === undefined) { errors.description = 'You must provide a description'; } if (caseDetails.priority === undefined) { errors.priority = 'You must provide a priority'; } if (caseDetails.impact && !(['P0', 'P1']).includes(caseDetails.priority)) { errors.impact = 'If an issue blocks a critical customer operation, priority must be P0 or P1'; } return errors; } /** * Returns a text paragraph with red text indicating a form field validation error. * * @param {string} errorMessage A description of input value error. * @return {!TextParagraph} The resulting text paragraph. */ function createErrorTextParagraph(errorMessage) { return { textParagraph: { text: '<font color=\"#BA0300\"><b>Error:</b> ' + errorMessage + '</font>' } } } /** * Returns a submit form response that inserts a link into the document. * * @param {string} title The title of the link to insert. * @param {string} url The URL of the link to insert. * @return {!SubmitFormResponse} The resulting submit form response. */ function createLinkRenderAction(title, url) { return { renderActions: { action: { links: [{ title: title, url: url }] } } }; }
Python
# Copyright 2024 Google LLC # # Licensed under the Apache License, Version 2.0 (the "License") # you may not use this file except in compliance with the License. # You may obtain a copy of the License at # # https:#www.apache.org/licenses/LICENSE-2.0 # # Unless required by applicable law or agreed to in writing, software # distributed under the License is distributed on an "AS IS" BASIS, # WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. # See the License for the specific language governing permissions and # limitations under the License. from typing import Any, Mapping from urllib.parse import urlencode import os import flask import functions_framework @functions_framework.http def create_3p_resources(req: flask.Request): """Responds to any HTTP request related to 3P resource creations. Args: req: An HTTP request context. Returns: An HTTP response context. """ event = req.get_json(silent=True) parameters = event["commonEventObject"]["parameters"] if "parameters" in event["commonEventObject"] else None if parameters is not None and parameters["submitCaseCreationForm"]: return submit_case_creation_form(event) else: return create_case_input_card(event) def create_case_input_card(event, errors = {}, isUpdate = False): """Produces a support case creation form card. Args: event: The event object. errors: An optional dict of per-field error messages. isUpdate: Whether to return the form as an update card navigation. Returns: The resulting card or action response. """ card_header1 = { "title": "Create a support case" } card_section1_text_input1 = { "textInput": { "name": "name", "label": "Name" } } card_section1_text_input2 = { "textInput": { "name": "description", "label": "Description", "type": "MULTIPLE_LINE" } } card_section1_selection_input1 = { "selectionInput": { "name": "priority", "label": "Priority", "type": "DROPDOWN", "items": [{ "text": "P0", "value": "P0" }, { "text": "P1", "value": "P1" }, { "text": "P2", "value": "P2" }, { "text": "P3", "value": "P3" }] } } card_section1_selection_input2 = { "selectionInput": { "name": "impact", "label": "Impact", "items": [{ "text": "Blocks a critical customer operation", "value": "Blocks a critical customer operation" }] } } card_section1_button_list1_button1_action1 = { "function": os.environ["URL"], "parameters": [ { "key": "submitCaseCreationForm", "value": True } ], "persistValues": True } card_section1_button_list1_button1 = { "text": "Create", "onClick": { "action": card_section1_button_list1_button1_action1 } } card_section1_button_list1 = { "buttonList": { "buttons": [card_section1_button_list1_button1] } } # Builds the creation form and adds error text for invalid inputs. card_section1 = [] if "name" in errors: card_section1.append(create_error_text_paragraph(errors["name"])) card_section1.append(card_section1_text_input1) if "description" in errors: card_section1.append(create_error_text_paragraph(errors["description"])) card_section1.append(card_section1_text_input2) if "priority" in errors: card_section1.append(create_error_text_paragraph(errors["priority"])) card_section1.append(card_section1_selection_input1) if "impact" in errors: card_section1.append(create_error_text_paragraph(errors["impact"])) card_section1.append(card_section1_selection_input2) card_section1.append(card_section1_button_list1) card = { "header": card_header1, "sections": [{ "widgets": card_section1 }] } if isUpdate: return { "renderActions": { "action": { "navigations": [{ "updateCard": card }] } } } else: return { "action": { "navigations": [{ "pushCard": card }] } } def submit_case_creation_form(event): """Submits the creation form. If valid, returns a render action that inserts a new link into the document. If invalid, returns an update card navigation that re-renders the creation form with error messages. Args: event: The event object with form input values. Returns: The resulting response. """ formInputs = event["commonEventObject"]["formInputs"] if "formInputs" in event["commonEventObject"] else None case_details = { "name": None, "description": None, "priority": None, "impact": None, } if formInputs is not None: case_details["name"] = formInputs["name"]["stringInputs"]["value"][0] if "name" in formInputs else None case_details["description"] = formInputs["description"]["stringInputs"]["value"][0] if "description" in formInputs else None case_details["priority"] = formInputs["priority"]["stringInputs"]["value"][0] if "priority" in formInputs else None case_details["impact"] = formInputs["impact"]["stringInputs"]["value"][0] if "impact" in formInputs else False errors = validate_form_inputs(case_details) if len(errors) > 0: return create_case_input_card(event, errors, True) # Update mode else: title = f'Case {case_details["name"]}' # Adds the case details as parameters to the generated link URL. url = "https://example.com/support/cases/?" + urlencode(case_details) return create_link_render_action(title, url) def validate_form_inputs(case_details): """Validates case creation form input values. Args: case_details: The values of each form input submitted by the user. Returns: A dict from field name to error message. An empty object represents a valid form submission. """ errors = {} if case_details["name"] is None: errors["name"] = "You must provide a name" if case_details["description"] is None: errors["description"] = "You must provide a description" if case_details["priority"] is None: errors["priority"] = "You must provide a priority" if case_details["impact"] is not None and case_details["priority"] not in ['P0', 'P1']: errors["impact"] = "If an issue blocks a critical customer operation, priority must be P0 or P1" return errors def create_error_text_paragraph(error_message): """Returns a text paragraph with red text indicating a form field validation error. Args: error_essage: A description of input value error. Returns: The resulting text paragraph. """ return { "textParagraph": { "text": '<font color=\"#BA0300\"><b>Error:</b> ' + error_message + '</font>' } } def create_link_render_action(title, url): """Returns a submit form response that inserts a link into the document. Args: title: The title of the link to insert. url: The URL of the link to insert. Returns: The resulting submit form response. """ return { "renderActions": { "action": { "links": [{ "title": title, "url": url }] } } }
下列程式碼顯示如何為已建立資源導入連結預覽:
# Copyright 2023 Google LLC # # Licensed under the Apache License, Version 2.0 (the "License") # you may not use this file except in compliance with the License. # You may obtain a copy of the License at # # https:#www.apache.org/licenses/LICENSE-2.0 # # Unless required by applicable law or agreed to in writing, software # distributed under the License is distributed on an "AS IS" BASIS, # WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. # See the License for the specific language governing permissions and # limitations under the License. from typing import Any, Mapping from urllib.parse import urlparse, parse_qs import flask import functions_framework @functions_framework.http def create_link_preview(req: flask.Request): """Responds to any HTTP request related to link previews. Args: req: An HTTP request context. Returns: An HTTP response context. """ event = req.get_json(silent=True) if event["docs"]["matchedUrl"]["url"]: url = event["docs"]["matchedUrl"]["url"] parsed_url = urlparse(url) # If the event object URL matches a specified pattern for preview links. if parsed_url.hostname == "example.com": if parsed_url.path.startswith("/support/cases/"): return case_link_preview(parsed_url) return {} def case_link_preview(url): """A support case link preview. Args: url: A matching URL. Returns: The resulting preview link card. """ # Parses the URL and identify the case details. query_string = parse_qs(url.query) name = f'Case {query_string["name"][0]}' # Uses the text from the card's header for the title of the smart chip. return { "action": { "linkPreview": { "title": name, "previewCard": { "header": { "title": name }, "sections": [{ "widgets": [{ "textParagraph": { "text": query_string["description"][0] } }] }], } } } }
Java
/** * Copyright 2024 Google LLC * * Licensed under the Apache License, Version 2.0 (the "License"); * you may not use this file except in compliance with the License. * You may obtain a copy of the License at * * https://www.apache.org/licenses/LICENSE-2.0 * * Unless required by applicable law or agreed to in writing, software * distributed under the License is distributed on an "AS IS" BASIS, * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. * See the License for the specific language governing permissions and * limitations under the License. */ import java.util.Arrays; import java.util.HashMap; import java.util.Map; import org.apache.http.client.utils.URIBuilder; import com.google.cloud.functions.HttpFunction; import com.google.cloud.functions.HttpRequest; import com.google.cloud.functions.HttpResponse; import com.google.gson.Gson; import com.google.gson.JsonArray; import com.google.gson.JsonObject; import com.google.gson.JsonPrimitive; public class Create3pResources implements HttpFunction { private static final Gson gson = new Gson(); /** * Responds to any HTTP request related to 3p resource creations. * * @param request An HTTP request context. * @param response An HTTP response context. */ @Override public void service(HttpRequest request, HttpResponse response) throws Exception { JsonObject event = gson.fromJson(request.getReader(), JsonObject.class); JsonObject parameters = event.getAsJsonObject("commonEventObject").getAsJsonObject("parameters"); if (parameters != null && parameters.has("submitCaseCreationForm") && parameters.get("submitCaseCreationForm").getAsBoolean()) { response.getWriter().write(gson.toJson(submitCaseCreationForm(event))); } else { response.getWriter().write(gson.toJson(createCaseInputCard(event, new HashMap<String, String>(), false))); } } /** * Produces a support case creation form. * * @param event The event object. * @param errors A map of per-field error messages. * @param isUpdate Whether to return the form as an update card navigation. * @return The resulting card or action response. */ JsonObject createCaseInputCard(JsonObject event, Map<String, String> errors, boolean isUpdate) { JsonObject cardHeader = new JsonObject(); cardHeader.add("title", new JsonPrimitive("Create a support case")); JsonObject cardSectionTextInput1 = new JsonObject(); cardSectionTextInput1.add("name", new JsonPrimitive("name")); cardSectionTextInput1.add("label", new JsonPrimitive("Name")); JsonObject cardSectionTextInput1Widget = new JsonObject(); cardSectionTextInput1Widget.add("textInput", cardSectionTextInput1); JsonObject cardSectionTextInput2 = new JsonObject(); cardSectionTextInput2.add("name", new JsonPrimitive("description")); cardSectionTextInput2.add("label", new JsonPrimitive("Description")); cardSectionTextInput2.add("type", new JsonPrimitive("MULTIPLE_LINE")); JsonObject cardSectionTextInput2Widget = new JsonObject(); cardSectionTextInput2Widget.add("textInput", cardSectionTextInput2); JsonObject cardSectionSelectionInput1ItemsItem1 = new JsonObject(); cardSectionSelectionInput1ItemsItem1.add("text", new JsonPrimitive("P0")); cardSectionSelectionInput1ItemsItem1.add("value", new JsonPrimitive("P0")); JsonObject cardSectionSelectionInput1ItemsItem2 = new JsonObject(); cardSectionSelectionInput1ItemsItem2.add("text", new JsonPrimitive("P1")); cardSectionSelectionInput1ItemsItem2.add("value", new JsonPrimitive("P1")); JsonObject cardSectionSelectionInput1ItemsItem3 = new JsonObject(); cardSectionSelectionInput1ItemsItem3.add("text", new JsonPrimitive("P2")); cardSectionSelectionInput1ItemsItem3.add("value", new JsonPrimitive("P2")); JsonObject cardSectionSelectionInput1ItemsItem4 = new JsonObject(); cardSectionSelectionInput1ItemsItem4.add("text", new JsonPrimitive("P3")); cardSectionSelectionInput1ItemsItem4.add("value", new JsonPrimitive("P3")); JsonArray cardSectionSelectionInput1Items = new JsonArray(); cardSectionSelectionInput1Items.add(cardSectionSelectionInput1ItemsItem1); cardSectionSelectionInput1Items.add(cardSectionSelectionInput1ItemsItem2); cardSectionSelectionInput1Items.add(cardSectionSelectionInput1ItemsItem3); cardSectionSelectionInput1Items.add(cardSectionSelectionInput1ItemsItem4); JsonObject cardSectionSelectionInput1 = new JsonObject(); cardSectionSelectionInput1.add("name", new JsonPrimitive("priority")); cardSectionSelectionInput1.add("label", new JsonPrimitive("Priority")); cardSectionSelectionInput1.add("type", new JsonPrimitive("DROPDOWN")); cardSectionSelectionInput1.add("items", cardSectionSelectionInput1Items); JsonObject cardSectionSelectionInput1Widget = new JsonObject(); cardSectionSelectionInput1Widget.add("selectionInput", cardSectionSelectionInput1); JsonObject cardSectionSelectionInput2ItemsItem = new JsonObject(); cardSectionSelectionInput2ItemsItem.add("text", new JsonPrimitive("Blocks a critical customer operation")); cardSectionSelectionInput2ItemsItem.add("value", new JsonPrimitive("Blocks a critical customer operation")); JsonArray cardSectionSelectionInput2Items = new JsonArray(); cardSectionSelectionInput2Items.add(cardSectionSelectionInput2ItemsItem); JsonObject cardSectionSelectionInput2 = new JsonObject(); cardSectionSelectionInput2.add("name", new JsonPrimitive("impact")); cardSectionSelectionInput2.add("label", new JsonPrimitive("Impact")); cardSectionSelectionInput2.add("items", cardSectionSelectionInput2Items); JsonObject cardSectionSelectionInput2Widget = new JsonObject(); cardSectionSelectionInput2Widget.add("selectionInput", cardSectionSelectionInput2); JsonObject cardSectionButtonListButtonActionParametersParameter = new JsonObject(); cardSectionButtonListButtonActionParametersParameter.add("key", new JsonPrimitive("submitCaseCreationForm")); cardSectionButtonListButtonActionParametersParameter.add("value", new JsonPrimitive(true)); JsonArray cardSectionButtonListButtonActionParameters = new JsonArray(); cardSectionButtonListButtonActionParameters.add(cardSectionButtonListButtonActionParametersParameter); JsonObject cardSectionButtonListButtonAction = new JsonObject(); cardSectionButtonListButtonAction.add("function", new JsonPrimitive(System.getenv().get("URL"))); cardSectionButtonListButtonAction.add("parameters", cardSectionButtonListButtonActionParameters); cardSectionButtonListButtonAction.add("persistValues", new JsonPrimitive(true)); JsonObject cardSectionButtonListButtonOnCLick = new JsonObject(); cardSectionButtonListButtonOnCLick.add("action", cardSectionButtonListButtonAction); JsonObject cardSectionButtonListButton = new JsonObject(); cardSectionButtonListButton.add("text", new JsonPrimitive("Create")); cardSectionButtonListButton.add("onClick", cardSectionButtonListButtonOnCLick); JsonArray cardSectionButtonListButtons = new JsonArray(); cardSectionButtonListButtons.add(cardSectionButtonListButton); JsonObject cardSectionButtonList = new JsonObject(); cardSectionButtonList.add("buttons", cardSectionButtonListButtons); JsonObject cardSectionButtonListWidget = new JsonObject(); cardSectionButtonListWidget.add("buttonList", cardSectionButtonList); // Builds the form inputs with error texts for invalid values. JsonArray cardSection = new JsonArray(); if (errors.containsKey("name")) { cardSection.add(createErrorTextParagraph(errors.get("name").toString())); } cardSection.add(cardSectionTextInput1Widget); if (errors.containsKey("description")) { cardSection.add(createErrorTextParagraph(errors.get("description").toString())); } cardSection.add(cardSectionTextInput2Widget); if (errors.containsKey("priority")) { cardSection.add(createErrorTextParagraph(errors.get("priority").toString())); } cardSection.add(cardSectionSelectionInput1Widget); if (errors.containsKey("impact")) { cardSection.add(createErrorTextParagraph(errors.get("impact").toString())); } cardSection.add(cardSectionSelectionInput2Widget); cardSection.add(cardSectionButtonListWidget); JsonObject cardSectionWidgets = new JsonObject(); cardSectionWidgets.add("widgets", cardSection); JsonArray sections = new JsonArray(); sections.add(cardSectionWidgets); JsonObject card = new JsonObject(); card.add("header", cardHeader); card.add("sections", sections); JsonObject navigation = new JsonObject(); if (isUpdate) { navigation.add("updateCard", card); } else { navigation.add("pushCard", card); } JsonArray navigations = new JsonArray(); navigations.add(navigation); JsonObject action = new JsonObject(); action.add("navigations", navigations); JsonObject renderActions = new JsonObject(); renderActions.add("action", action); if (!isUpdate) { return renderActions; } JsonObject update = new JsonObject(); update.add("renderActions", renderActions); return update; } /** * Submits the creation form. If valid, returns a render action * that inserts a new link into the document. If invalid, returns an * update card navigation that re-renders the creation form with error messages. * * @param event The event object with form input values. * @return The resulting response. */ JsonObject submitCaseCreationForm(JsonObject event) throws Exception { JsonObject formInputs = event.getAsJsonObject("commonEventObject").getAsJsonObject("formInputs"); Map<String, String> caseDetails = new HashMap<String, String>(); if (formInputs != null) { if (formInputs.has("name")) { caseDetails.put("name", formInputs.getAsJsonObject("name").getAsJsonObject("stringInputs").getAsJsonArray("value").get(0).getAsString()); } if (formInputs.has("description")) { caseDetails.put("description", formInputs.getAsJsonObject("description").getAsJsonObject("stringInputs").getAsJsonArray("value").get(0).getAsString()); } if (formInputs.has("priority")) { caseDetails.put("priority", formInputs.getAsJsonObject("priority").getAsJsonObject("stringInputs").getAsJsonArray("value").get(0).getAsString()); } if (formInputs.has("impact")) { caseDetails.put("impact", formInputs.getAsJsonObject("impact").getAsJsonObject("stringInputs").getAsJsonArray("value").get(0).getAsString()); } } Map<String, String> errors = validateFormInputs(caseDetails); if (errors.size() > 0) { return createCaseInputCard(event, errors, /* isUpdate= */ true); } else { String title = String.format("Case %s", caseDetails.get("name")); // Adds the case details as parameters to the generated link URL. URIBuilder uriBuilder = new URIBuilder("https://example.com/support/cases/"); for (String caseDetailKey : caseDetails.keySet()) { uriBuilder.addParameter(caseDetailKey, caseDetails.get(caseDetailKey)); } return createLinkRenderAction(title, uriBuilder.build().toURL().toString()); } } /** * Validates case creation form input values. * * @param caseDetails The values of each form input submitted by the user. * @return A map from field name to error message. An empty object * represents a valid form submission. */ Map<String, String> validateFormInputs(Map<String, String> caseDetails) { Map<String, String> errors = new HashMap<String, String>(); if (!caseDetails.containsKey("name")) { errors.put("name", "You must provide a name"); } if (!caseDetails.containsKey("description")) { errors.put("description", "You must provide a description"); } if (!caseDetails.containsKey("priority")) { errors.put("priority", "You must provide a priority"); } if (caseDetails.containsKey("impact") && !Arrays.asList(new String[]{"P0", "P1"}).contains(caseDetails.get("priority"))) { errors.put("impact", "If an issue blocks a critical customer operation, priority must be P0 or P1"); } return errors; } /** * Returns a text paragraph with red text indicating a form field validation error. * * @param errorMessage A description of input value error. * @return The resulting text paragraph. */ JsonObject createErrorTextParagraph(String errorMessage) { JsonObject textParagraph = new JsonObject(); textParagraph.add("text", new JsonPrimitive("<font color=\"#BA0300\"><b>Error:</b> " + errorMessage + "</font>")); JsonObject textParagraphWidget = new JsonObject(); textParagraphWidget.add("textParagraph", textParagraph); return textParagraphWidget; } /** * Returns a submit form response that inserts a link into the document. * * @param title The title of the link to insert. * @param url The URL of the link to insert. * @return The resulting submit form response. */ JsonObject createLinkRenderAction(String title, String url) { JsonObject link = new JsonObject(); link.add("title", new JsonPrimitive(title)); link.add("url", new JsonPrimitive(url)); JsonArray links = new JsonArray(); links.add(link); JsonObject action = new JsonObject(); action.add("links", links); JsonObject renderActions = new JsonObject(); renderActions.add("action", action); JsonObject linkRenderAction = new JsonObject(); linkRenderAction.add("renderActions", renderActions); return linkRenderAction; } }
下列程式碼顯示如何為已建立資源導入連結預覽:
/** * Copyright 2024 Google LLC * * Licensed under the Apache License, Version 2.0 (the "License"); * you may not use this file except in compliance with the License. * You may obtain a copy of the License at * * https://www.apache.org/licenses/LICENSE-2.0 * * Unless required by applicable law or agreed to in writing, software * distributed under the License is distributed on an "AS IS" BASIS, * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. * See the License for the specific language governing permissions and * limitations under the License. */ import com.google.cloud.functions.HttpFunction; import com.google.cloud.functions.HttpRequest; import com.google.cloud.functions.HttpResponse; import com.google.gson.Gson; import com.google.gson.JsonArray; import com.google.gson.JsonObject; import com.google.gson.JsonPrimitive; import java.io.UnsupportedEncodingException; import java.net.URL; import java.net.URLDecoder; import java.util.HashMap; import java.util.Map; public class CreateLinkPreview implements HttpFunction { private static final Gson gson = new Gson(); /** * Responds to any HTTP request related to link previews. * * @param request An HTTP request context. * @param response An HTTP response context. */ @Override public void service(HttpRequest request, HttpResponse response) throws Exception { JsonObject event = gson.fromJson(request.getReader(), JsonObject.class); String url = event.getAsJsonObject("docs") .getAsJsonObject("matchedUrl") .get("url") .getAsString(); URL parsedURL = new URL(url); // If the event object URL matches a specified pattern for preview links. if ("example.com".equals(parsedURL.getHost())) { if (parsedURL.getPath().startsWith("/support/cases/")) { response.getWriter().write(gson.toJson(caseLinkPreview(parsedURL))); return; } } response.getWriter().write("{}"); } /** * A support case link preview. * * @param url A matching URL. * @return The resulting preview link card. */ JsonObject caseLinkPreview(URL url) throws UnsupportedEncodingException { // Parses the URL and identify the case details. Map<String, String> caseDetails = new HashMap<String, String>(); for (String pair : url.getQuery().split("&")) { caseDetails.put(URLDecoder.decode(pair.split("=")[0], "UTF-8"), URLDecoder.decode(pair.split("=")[1], "UTF-8")); } // Builds a preview card with the case name, and description // Uses the text from the card's header for the title of the smart chip. JsonObject cardHeader = new JsonObject(); String caseName = String.format("Case %s", caseDetails.get("name")); cardHeader.add("title", new JsonPrimitive(caseName)); JsonObject textParagraph = new JsonObject(); textParagraph.add("text", new JsonPrimitive(caseDetails.get("description"))); JsonObject widget = new JsonObject(); widget.add("textParagraph", textParagraph); JsonArray widgets = new JsonArray(); widgets.add(widget); JsonObject section = new JsonObject(); section.add("widgets", widgets); JsonArray sections = new JsonArray(); sections.add(section); JsonObject previewCard = new JsonObject(); previewCard.add("header", cardHeader); previewCard.add("sections", sections); JsonObject linkPreview = new JsonObject(); linkPreview.add("title", new JsonPrimitive(caseName)); linkPreview.add("previewCard", previewCard); JsonObject action = new JsonObject(); action.add("linkPreview", linkPreview); JsonObject renderActions = new JsonObject(); renderActions.add("action", action); return renderActions; } }