Setelah pelanggan mengirimkan pesanan, Anda dapat memberi tahu pelanggan tentang perubahan pada pesanan dengan mengirimkan pesan pembaruan pesanan ke Google. Google kemudian meneruskan pesan tersebut kepada pelanggan dalam UI pemesanan.
Alasan umum untuk mengirim pembaruan pesanan meliputi:
- Perkiraan waktu pemenuhan pesanan tersedia atau berubah.
- Status pesanan berubah.
- Pesanan tidak dapat lagi dipenuhi.
- Harga item menu yang disertakan dalam pesanan berubah.
- Pelanggan memiliki cara baru untuk mengelola pesanannya, seperti dukungan pelanggan atau nomor telepon restoran.
- Tanda terima untuk pesanan akan tersedia.
Misalnya, contoh berikut menggunakan pembaruan pesanan untuk mengubah status pesanan pelanggan dari CREATED menjadi CONFIRMED setelah restoran mengonfirmasi pesanan:
| Kasus penggunaan | Cara menerapkan |
|---|---|
| Kasus penggunaan 1: Restoran mengonfirmasi pesanan | OrderUpdate dengan status CONFIRMED dikirim
ke Google. Harus memiliki actionOrderId,
userVisibleOrderId, orderManagementActions, dan
estimatedFulfillmentTime. |
JSON
{ "isInSandbox": true, "customPushMessage": { "orderUpdate": { "actionOrderId": "sample_action_order_id", "orderState": { "state": "CONFIRMED", "label": "Provider confirmed" }, "receipt": { "userVisibleOrderId": "userVisibleId1234" }, "updateTime": "2017-07-17T12:00:00Z", "orderManagementActions": [ { "type": "CUSTOMER_SERVICE", "button": { "title": "Contact customer service", "openUrlAction": { "url": "mailto:support@example.com" } } }, { "type": "EMAIL", "button": { "title": "Email restaurant", "openUrlAction": { "url": "mailto:person@example.com" } } }, { "type": "CALL_RESTAURANT", "button": { "title": "Call restaurant", "openUrlAction": { "url": "tel:+16505554679" } } }, { "type": "CALL_DRIVER", "button": { "title": "Call driver", "openUrlAction": { "url": "tel:+16505554681" } } } ], "infoExtension": { "@type": "type.googleapis.com/google.actions.v2.orders.FoodOrderUpdateExtension", "estimatedFulfillmentTimeIso8601": "2017-07-17T13:00:00Z/2017-07-17T13:30:00Z" } } } }
Untuk dasar-dasar penerapan pembaruan urutan untuk project Anda, baca panduan Pembaruan urutan asinkron.
Bagian berikutnya memberikan contoh untuk skenario pembaruan pesanan yang lebih lanjut.
Status ditolak
Contoh di bawah menunjukkan AsyncOrderUpdateRequestMessage untuk
pesanan yang telah ditolak karena berbagai alasan. Beberapa contoh alasan penolakan
adalah saat restoran tidak dapat lagi memenuhi pesanan atau saat
alamat pengiriman yang terkait dengan pesanan berada di luar jangkauan.
| Kasus penggunaan | Cara menerapkan |
|---|---|
| Kasus penggunaan 1: Pesanan ditolak karena penyedia tidak dapat menghubungi restoran atau restoran tidak dapat memenuhi pesanan. | Kirim OrderUpdate dengan status REJECTED ke
Google. Tata letak ini harus memiliki actionOrderId,
userVisibleOrderId, orderManagementActions,
rejectionInfo, dan foodOrderError dari jenis error
NO_CAPACITY. |
| Kasus penggunaan 2: Pesanan ditolak karena pengemudi tidak tersedia atau alamat pengiriman berada di luar jangkauan. | Kirim OrderUpdate dengan status REJECTED ke
Google. Tata letak ini harus memiliki actionOrderId,
userVisibleOrderId, orderManagementActions,
rejectionInfo, dan foodOrderError dari jenis error
OUT_OF_SERVICE_AREA. |
| Kasus penggunaan 3: Pesanan ditolak karena restoran tutup secara tiba-tiba atau sedang tutup. | Kirim OrderUpdate dengan status REJECTED ke
Google. Tata letak ini harus memiliki actionOrderId,
userVisibleOrderId, orderManagementActions,
rejectionInfo, dan foodOrderError dari jenis error
CLOSED. |
| Kasus penggunaan 4: Pesanan ditolak karena beberapa item sudah habis. | Kirim OrderUpdate dengan status REJECTED ke
Google. Tata letak ini harus memiliki actionOrderId,
userVisibleOrderId, orderManagementActions,
rejectionInfo, dan foodOrderError dari jenis error
AVAILABILITY_CHANGED. |
| Kasus penggunaan 5: Pesanan ditolak karena alasan yang tidak diketahui atau tidak dikategorikan. | Kirim OrderUpdate dengan status REJECTED ke
Google. Harus memiliki actionOrderId,
userVisibleOrderId, orderManagementActions, dan
rejectionInfo dari jenis error UNKNOWN. |
JSON
{ "isInSandbox": true, "customPushMessage": { "orderUpdate": { "actionOrderId": "sample_action_order_id", "orderState": { "state": "REJECTED", "label": "Order rejected" }, "updateTime": "2017-05-10T02:30:00.000Z", "rejectionInfo": { "type": "UNKNOWN", "reason": "Sorry, the restaurant cannot take your order right now." }, "orderManagementActions": [ { "type": "CUSTOMER_SERVICE", "button": { "title": "Contact customer service", "openUrlAction": { "url": "mailto:support@example.com" } } }, { "type": "EMAIL", "button": { "title": "Email restaurant", "openUrlAction": { "url": "mailto:person@example.com" } } }, { "type": "CALL_RESTAURANT", "button": { "title": "Call restaurant", "openUrlAction": { "url": "tel:+16505554679" } } }, { "type": "CALL_DRIVER", "button": { "title": "Call driver", "openUrlAction": { "url": "tel:+16505554681" } } } ], "infoExtension": { "@type": "type.googleapis.com/google.actions.v2.orders.FoodOrderUpdateExtension", "foodOrderErrors": [ { "error": "NO_CAPACITY", "description": "Sorry, the restaurant cannot take your order right now." } ] } } } }
JSON
{ "isInSandbox": true, "customPushMessage": { "orderUpdate": { "actionOrderId": "sample_action_order_id", "orderState": { "state": "REJECTED", "label": "Order rejected" }, "updateTime": "2017-05-10T02:30:00.000Z", "rejectionInfo": { "type": "UNKNOWN", "reason": "Sorry, delivery is currently not available to your address." }, "orderManagementActions": [ { "type": "CUSTOMER_SERVICE", "button": { "title": "Contact customer service", "openUrlAction": { "url": "mailto:support@example.com" } } }, { "type": "EMAIL", "button": { "title": "Email restaurant", "openUrlAction": { "url": "mailto:person@example.com" } } }, { "type": "CALL_RESTAURANT", "button": { "title": "Call restaurant", "openUrlAction": { "url": "tel:+16505554679" } } }, { "type": "CALL_DRIVER", "button": { "title": "Call driver", "openUrlAction": { "url": "tel:+16505554681" } } } ], "infoExtension": { "@type": "type.googleapis.com/google.actions.v2.orders.FoodOrderUpdateExtension", "foodOrderErrors": [ { "error": "OUT_OF_SERVICE_AREA", "description": "Sorry, delivery is currently not available to your address." } ] } } } }
JSON
{ "isInSandbox": true, "customPushMessage": { "orderUpdate": { "actionOrderId": "sample_action_order_id", "orderState": { "state": "REJECTED", "label": "Order rejected" }, "updateTime": "2017-05-10T02:30:00.000Z", "rejectionInfo": { "type": "UNKNOWN", "reason": "Sorry, the restaurant is closed unexpectedly." }, "orderManagementActions": [ { "type": "CUSTOMER_SERVICE", "button": { "title": "Contact customer service", "openUrlAction": { "url": "mailto:support@example.com" } } }, { "type": "EMAIL", "button": { "title": "Email restaurant", "openUrlAction": { "url": "mailto:person@example.com" } } }, { "type": "CALL_RESTAURANT", "button": { "title": "Call restaurant", "openUrlAction": { "url": "tel:+16505554679" } } }, { "type": "CALL_DRIVER", "button": { "title": "Call driver", "openUrlAction": { "url": "tel:+16505554681" } } } ], "infoExtension": { "@type": "type.googleapis.com/google.actions.v2.orders.FoodOrderUpdateExtension", "foodOrderErrors": [ { "error": "CLOSED", "description": "Sorry, the restaurant is closed unexpectedly." } ] } } } }
JSON
{ "isInSandbox": true, "customPushMessage": { "orderUpdate": { "actionOrderId": "sample_action_order_id", "orderState": { "state": "REJECTED", "label": "Order rejected" }, "updateTime": "2017-05-10T02:30:00.000Z", "rejectionInfo": { "type": "UNKNOWN", "reason": "Sorry, some of items are not available right now." }, "orderManagementActions": [ { "type": "CUSTOMER_SERVICE", "button": { "title": "Contact customer service", "openUrlAction": { "url": "mailto:support@example.com" } } }, { "type": "EMAIL", "button": { "title": "Email restaurant", "openUrlAction": { "url": "mailto:person@example.com" } } }, { "type": "CALL_RESTAURANT", "button": { "title": "Call restaurant", "openUrlAction": { "url": "tel:+16505554679" } } }, { "type": "CALL_DRIVER", "button": { "title": "Call driver", "openUrlAction": { "url": "tel:+16505554681" } } } ], "infoExtension": { "@type": "type.googleapis.com/google.actions.v2.orders.FoodOrderUpdateExtension", "foodOrderErrors": [ { "error": "AVAILABILITY_CHANGED", "id": "sample_menu_item_id", "description": "Sorry, some of the items are not available right now." } ] } } } }
JSON
{ "isInSandbox": true, "customPushMessage": { "orderUpdate": { "actionOrderId": "sample_action_order_id", "orderState": { "state": "REJECTED", "label": "Order rejected" }, "updateTime": "2017-05-10T02:30:00.000Z", "rejectionInfo": { "type": "UNKNOWN", "reason": "Sorry, your order is rejected." }, "orderManagementActions": [ { "type": "CUSTOMER_SERVICE", "button": { "title": "Contact customer service", "openUrlAction": { "url": "mailto:support@example.com" } } }, { "type": "EMAIL", "button": { "title": "Email restaurant", "openUrlAction": { "url": "mailto:person@example.com" } } }, { "type": "CALL_RESTAURANT", "button": { "title": "Call restaurant", "openUrlAction": { "url": "tel:+16505554679" } } }, { "type": "CALL_DRIVER", "button": { "title": "Call driver", "openUrlAction": { "url": "tel:+16505554681" } } } ] } } }
Status dibatalkan
Contoh di bawah menunjukkan AsyncOrderUpdateRequestMessage untuk
pesanan yang dibatalkan atas permintaan pelanggan.
| Kasus penggunaan | Cara menerapkan |
|---|---|
| Kasus penggunaan 1: Pesanan dibatalkan atas permintaan pelanggan | Kirim OrderUpdate dengan status CANCELLED ke
Google. Harus memiliki actionOrderId,
userVisibleOrderId, orderManagementActions, dan
cancellationInfo. |
JSON
{ "isInSandbox": true, "customPushMessage": { "orderUpdate": { "actionOrderId": "sample_action_order_id", "orderState": { "state": "CANCELLED", "label": "Order cancelled" }, "updateTime": "2017-05-10T02:30:00.000Z", "cancellationInfo": { "reason": "Customer requested" }, "orderManagementActions": [ { "type": "CUSTOMER_SERVICE", "button": { "title": "Contact customer service", "openUrlAction": { "url": "mailto:support@example.com" } } }, { "type": "EMAIL", "button": { "title": "Email restaurant", "openUrlAction": { "url": "mailto:person@example.com" } } }, { "type": "CALL_RESTAURANT", "button": { "title": "Call restaurant", "openUrlAction": { "url": "tel:+16505554679" } } }, { "type": "CALL_DRIVER", "button": { "title": "Call driver", "openUrlAction": { "url": "tel:+16505554681" } } } ] } } }
Status terpenuhi
Contoh di bawah menunjukkan AsyncOrderUpdateRequestMessage untuk
pesanan yang telah dipenuhi.
| Kasus penggunaan | Cara menerapkan |
|---|---|
| Kasus penggunaan 1: Pesanan dipenuhi | Kirim OrderUpdate dengan status FULFILLED ke
Google. Harus memiliki actionOrderId,
userVisibleOrderId, dan orderManagementActions. |
JSON
{ "isInSandbox": true, "customPushMessage": { "orderUpdate": { "actionOrderId": "sample_action_order_id", "orderState": { "state": "FULFILLED", "label": "Order delivered" }, "updateTime": "2017-05-10T02:30:00.000Z", "fulfillmentInfo": { "deliveryTime": "2017-05-10T02:30:00.000Z" }, "orderManagementActions": [ { "type": "CUSTOMER_SERVICE", "button": { "title": "Contact customer service", "openUrlAction": { "url": "mailto:support@example.com" } } }, { "type": "EMAIL", "button": { "title": "Email restaurant", "openUrlAction": { "url": "mailto:person@example.com" } } }, { "type": "CALL_RESTAURANT", "button": { "title": "Call restaurant", "openUrlAction": { "url": "tel:+16505554679" } } }, { "type": "CALL_DRIVER", "button": { "title": "Call driver", "openUrlAction": { "url": "tel:+16505554681" } } } ] } } }
Status dalam pengiriman
Contoh di bawah menunjukkan AsyncOrderUpdateRequestMessage untuk
pesanan pengiriman yang sedang dalam perjalanan ke pelanggan.
| Kasus penggunaan | Cara menerapkan |
|---|---|
| Kasus penggunaan 1: Pesanan pengiriman sedang dalam pengiriman. | Kirim OrderUpdate dengan status IN_TRANSIT
ke Google. Harus memiliki actionOrderId,
userVisibleOrderId, orderManagementActions, dan
estimatedFulfillmentTime. |
JSON
{ "isInSandbox": true, "customPushMessage": { "orderUpdate": { "actionOrderId": "sample_action_order_id", "orderState": { "state": "IN_TRANSIT", "label": "Order is on the way" }, "inTransitInfo": { "updatedTime": "2017-07-17T12:00:00Z" }, "updateTime": "2017-07-17T12:00:00Z", "orderManagementActions": [ { "type": "CUSTOMER_SERVICE", "button": { "title": "Contact customer service", "openUrlAction": { "url": "mailto:support@example.com" } } }, { "type": "EMAIL", "button": { "title": "Email restaurant", "openUrlAction": { "url": "mailto:person@example.com" } } }, { "type": "CALL_RESTAURANT", "button": { "title": "Call restaurant", "openUrlAction": { "url": "tel:+16505554679" } } }, { "type": "CALL_DRIVER", "button": { "title": "Call driver", "openUrlAction": { "url": "tel:+16505554681" } } } ], "infoExtension": { "@type": "type.googleapis.com/google.actions.v2.orders.FoodOrderUpdateExtension", "estimatedFulfillmentTimeIso8601": "PT20M" } } } }
Status siap diambil
Contoh di bawah menunjukkan AsyncOrderUpdateRequestMessage untuk
pesanan yang siap diambil oleh pelanggan.
| Kasus penggunaan | Cara menerapkan |
|---|---|
| Kasus penggunaan 1: Pesanan siap diambil. | Kirim OrderUpdate dengan status READY_FOR_PICKUP
ke Google. Harus memiliki actionOrderId,
userVisibleOrderId, orderManagementActions, dan
estimatedFulfillmentTime. |
JSON
{ "isInSandbox": true, "customPushMessage": { "orderUpdate": { "actionOrderId": "sample_action_order_id", "orderState": { "state": "READY_FOR_PICKUP", "label": "Order is ready for pickup" }, "updateTime": "2018-04-15T12:00:00Z", "orderManagementActions": [ { "type": "CUSTOMER_SERVICE", "button": { "title": "Contact customer service", "openUrlAction": { "url": "mailto:support@example.com" } } }, { "type": "EMAIL", "button": { "title": "Email restaurant", "openUrlAction": { "url": "mailto:person@example.com" } } }, { "type": "CALL_RESTAURANT", "button": { "title": "Call restaurant", "openUrlAction": { "url": "tel:+16505554679" } } }, { "type": "CALL_DRIVER", "button": { "title": "Call driver", "openUrlAction": { "url": "tel:+16505554681" } } } ], "infoExtension": { "@type": "type.googleapis.com/google.actions.v2.orders.FoodOrderUpdateExtension", "estimatedFulfillmentTimeIso8601": "PT20M" } } } }
Status makanan sedang disiapkan
Contoh di bawah ini menunjukkan AsyncOrderUpdateRequestMessage untuk
pesanan yang sedang disiapkan oleh restoran.
| Kasus penggunaan | Cara menerapkan |
|---|---|
| Kasus penggunaan 1: Pesanan sedang disiapkan oleh restoran. | Kirim OrderUpdate dengan status IN_PREPARATION ke Google. Harus memiliki actionOrderId,
userVisibleOrderId, orderManagementActions, dan
estimatedFulfillmentTime. |
JSON
{ "isInSandbox": true, "customPushMessage": { "orderUpdate": { "actionOrderId": "sample_action_order_id", "orderState": { "state": "IN_PREPARATION", "label": "Order is being prepared" }, "updateTime": "2018-04-15T11:30:00Z", "orderManagementActions": [ { "type": "CUSTOMER_SERVICE", "button": { "title": "Contact customer service", "openUrlAction": { "url": "mailto:support@example.com" } } }, { "type": "EMAIL", "button": { "title": "Email restaurant", "openUrlAction": { "url": "mailto:person@example.com" } } }, { "type": "CALL_RESTAURANT", "button": { "title": "Call restaurant", "openUrlAction": { "url": "tel:+16505554679" } } }, { "type": "CALL_DRIVER", "button": { "title": "Call driver", "openUrlAction": { "url": "tel:+16505554681" } } } ], "infoExtension": { "@type": "type.googleapis.com/google.actions.v2.orders.FoodOrderUpdateExtension", "estimatedFulfillmentTimeIso8601": "PT20M" } } } }
Status pesanan diubah
Contoh di bawah menunjukkan AsyncOrderUpdateRequestMessage untuk
berbagai perubahan yang dilakukan pada pesanan pelanggan.
| Kasus penggunaan 1: Estimasi waktu pemenuhan pesanan perlu diperbarui. | Kirim OrderUpdate ke Google dengan status pesanan,
actionOrderId, userVisibleOrderId,
orderManagementAction, dan
estimatedFulfillmentTime yang diperbarui. |
| Kasus penggunaan 2: Total harga pesanan perlu diperbarui. | Kirim OrderUpdate ke Google dengan status pesanan,
actionOrderId, userVisibleOrderId,
orderManagementAction, estimatedFulfillmentTime,
dan totalPrice yang diperbarui. |
| Kasus penggunaan 3: Tindakan pengelolaan pesanan perlu diperbarui. | Kirim OrderUpdate ke Google dengan status pesanan,
actionOrderId, userVisibleOrderId,
estimatedFulfillmentTime, dan
orderManagementActions yang diperbarui. |
JSON
{ "isInSandbox": true, "customPushMessage": { "orderUpdate": { "actionOrderId": "sample_action_order_id", "orderState": { "state": "CONFIRMED", "label": "Provider confirmed" }, "receipt": { "userVisibleOrderId": "userVisibleId1234" }, "updateTime": "2017-07-17T12:00:00Z", "orderManagementActions": [ { "type": "CUSTOMER_SERVICE", "button": { "title": "Contact customer service", "openUrlAction": { "url": "mailto:support@example.com" } } }, { "type": "EMAIL", "button": { "title": "Email restaurant", "openUrlAction": { "url": "mailto:person@example.com" } } }, { "type": "CALL_RESTAURANT", "button": { "title": "Call restaurant", "openUrlAction": { "url": "tel:+16505554679" } } }, { "type": "CALL_DRIVER", "button": { "title": "Call driver", "openUrlAction": { "url": "tel:+16505554681" } } } ], "infoExtension": { "@type": "type.googleapis.com/google.actions.v2.orders.FoodOrderUpdateExtension", "estimatedFulfillmentTimeIso8601": "2017-07-17T13:00:00Z/2017-07-17T13:30:00Z" } } } }
JSON
{ "isInSandbox": true, "customPushMessage": { "orderUpdate": { "actionOrderId": "sample_action_order_id", "orderState": { "state": "CONFIRMED", "label": "Provider confirmed" }, "receipt": { "userVisibleOrderId": "userVisibleId1234" }, "totalPrice": { "type": "ESTIMATE", "amount": { "currencyCode": "USD", "units": "20", "nanos": 500000000 } }, "updateTime": "2017-07-17T12:00:00Z", "orderManagementActions": [ { "type": "CUSTOMER_SERVICE", "button": { "title": "Contact customer service", "openUrlAction": { "url": "mailto:support@example.com" } } }, { "type": "EMAIL", "button": { "title": "Email restaurant", "openUrlAction": { "url": "mailto:person@example.com" } } }, { "type": "CALL_RESTAURANT", "button": { "title": "Call restaurant", "openUrlAction": { "url": "tel:+16505554679" } } }, { "type": "CALL_DRIVER", "button": { "title": "Call driver", "openUrlAction": { "url": "tel:+16505554681" } } } ], "infoExtension": { "@type": "type.googleapis.com/google.actions.v2.orders.FoodOrderUpdateExtension", "estimatedFulfillmentTimeIso8601": "2017-07-17T13:00:00Z/2017-07-17T13:30:00Z" } } } }
JSON
{ "isInSandbox": true, "customPushMessage": { "orderUpdate": { "actionOrderId": "sample_action_order_id", "orderState": { "state": "CONFIRMED", "label": "Provider confirmed" }, "receipt": { "userVisibleOrderId": "userVisibleId1234" }, "updateTime": "2017-07-17T12:00:00Z", "orderManagementActions": [ { "type": "CUSTOMER_SERVICE", "button": { "title": "Contact customer service", "openUrlAction": { "url": "mailto:support@example.com" } } }, { "type": "EMAIL", "button": { "title": "Email restaurant", "openUrlAction": { "url": "mailto:person@example.com" } } }, { "type": "CALL_RESTAURANT", "button": { "title": "Call restaurant", "openUrlAction": { "url": "tel:+16505554679" } } }, { "type": "CALL_DRIVER", "button": { "title": "Call driver", "openUrlAction": { "url": "tel:+16505554681" } } } ], "infoExtension": { "@type": "type.googleapis.com/google.actions.v2.orders.FoodOrderUpdateExtension", "estimatedFulfillmentTimeIso8601": "2017-07-17T13:00:00Z/2017-07-17T13:30:00Z" } } } }