Restaurant Status Report

You can use the Restaurant Status Report to identify, troubleshoot, and resolve issues when the Order Online button doesn't appear on Ordering End-to-End for your restaurant.

Overview

Restaurant Status Report lets you view the status of individual restaurants in Google, as well as view aggregated information about your restaurants and their statuses. The tool has four sections:

• Filters: Here you can filter the report by restaurant name, restaurant ID, and status.
• Chart: A pie chart that shows a status summary of your restaurant entities in Ordering End-to-End. For the description of each status, see Status meanings and how to fix issues.
• Restaurant count by status table: A table that shows a summary of each restaurant status. This table contains the following columns:
  • Status: The restaurant status.
  • # Restaurants: Number of restaurants with this status.
  • # Offering Takeout: Number of restaurants with this status that have takeout service.
  • # Offering Delivery: Number of restaurants with this status that have delivery service.
• Restaurant list table: Here you'll find the detailed list of your restaurants, their serving status, and other important information about the restaurants. This table contains the following columns:
  • Restaurant ID: The restaurant's ID from your data feed.
  • Restaurant Name: The restaurant name from Google Business Profile (for restaurants that weren't successfully matched, this will be "MISSING").
  • Restaurant Name in Feed: The restaurant name from your data feed.
  • Status: The status of the restaurant. For details on how to fix issues, see Status meanings and how to fix issues.
  • Delivery Supported: Indicates whether the restaurant has enabled delivery service.
  • Takeout Supported: Indicates whether the restaurant has enabled takeaway service.
  • Public Link: A direct link to the restaurant's Ordering End-to-End page.
  • Testing Link: A direct link to your restaurant's Ordering End-to-End page. Once your integration is launched, this is the same as Public Link.
  • Inventory Viewer Link: A direct link to the restaurant's Inventory Viewer page.
  • Country Code: A direct link to the restaurant's Ordering End-to-End page.
  • Error Details: Additional details about an error during ingestion. For example, if a restaurant's status is 'Duplicate restaurants,' this will be the ID of the duplicate restaurant in feeds.

Note: If a restaurant has multiple issues, the restaurant will appear multiple times on each chart (once per issue).

Restaurant status and how to fix issues

Status	What it means	How to fix
No issues	There are no issues with this restaurant.	Not applicable.
Menu missing or has an error	The menu entity is missing or has an error during ingestion.	Ensure that a menu entity is defined for the restaurant in the data feeds. Ensure that the @id references are correct. Use the data feed debugging tool to check for menu entity related errors and fix them.
Restaurant missing or has an error	The restaurant entity is missing or has an error during ingestion.	Ensure that the restaurant entity is defined in the data feeds. Ensure that @id references to the restaurant entity are correct. Use the data feed debugging tool to check for restaurant related errors and fix them.
Unable to match to a valid restaurant in Google's database	This occurs when a restaurant entity in your data feed is not able to match to a valid restaurant in Google's database.	Check if the restaurant exists in Google Search and Maps. If the restaurant does not exist, follow the instructions for How to add or claim your Business Profile on Google. Ensure that the name and address in your data feed file exactly matches the name and address in the Business Profile.
Service missing or has an error	The service entity is missing or has an error during ingestion.	Ensure that the service entity is defined for the restaurant in the data feeds. Ensure that the @id references are correct. Use the data feed debugging tool to check for service entity-related errors and fix them.
Temporarily disabled from feeds	The restaurant is in data feeds, but its service has been disabled.	Send an incremental update or batch ingestion to set the service entity isDisabled property to false.
Restaurant opted out of OwG	The merchant isn't enabled on the Ordering End-to-End platform because they previously chose to turn off the **Order Online** button with the instructions at Set up, turn on, or turn off the 'Order online' button.	Reach out to your merchant and ask them to turn on the **Order Online** button with these Set up, turn on, or turn off the 'Order online' button.
Restaurant opted out of Provider	The merchant disabled **Order Online** using the instructions at Set up, turn on, or turn off the 'Order online' button. for this provider on the Ordering End-to-End platform because they reported that they did not have a business relationship with the provider.	Reach out to your merchant and ask them to turn on the **Order Online** button for the provider using the contact form.
Marked as closed on Google	The location shows as permanently or temporarily closed on the Google knowledge panel.	Merchants can follow the instructions for How to set business hours or mark a closure in order to mark the location as reopened on their Business Profile.
Duplicate restaurants	This means that multiple restaurant entities from your data feeds are matched with the same restaurant in Google's database.	Remove duplicate restaurant entities from your data feeds. If the same restaurant has multiple locations either in one complex (mall, airport, or shopping center) or in close proximity to each other, ensure that each has a separate location on Google Business Profile (instructions) and matches to a single entity in the data feeds.
Duplicate services	This means that multiple services of the same type (delivery or takeaway) from your data feeds are linked to the same restaurant in Google's database. Example: Two delivery service entities are configured for the same restaurant in your data feeds.	Update your data feeds to make sure that each restaurant has no duplicate delivery service or takeaway service.

Note: After you fix an issue and update your data feeds, Ordering End-to-End will reflect the changes in the UI. However, the same issue may still show in the Restaurant Status Report due to delays in the report data refresh. To verify that your restaurant is serving, try to view it on Google Search and Maps.

Note: The Order Online button will only show on a restaurant if it is within the operation hours specified in feeds. If a restaurant doesn't have the Order Online button on its Google listing and it is within the restaurants operation hours and it appears in the Restaurant Status Report with the status No issues, contact Ordering End-to-End support for assistance.

Manage users and permissions

By default, only users with owner role privileges to your Ordering End-to-End project have access to the Restaurant Status Report. To identify owners of your project, do the following steps:

1. Open the IAM page of your project.
2. In the permissions table, look for a user with an Owner role.

Note: If you don't have access to the IAM page of your project, you will need to reach out to your organization's system administrator to provide you with access.

Project owners can grant access to the Restaurant Status Report for other users with the following steps:

1. Open the Restaurant Status Report and click the Share icon in the upper-right corner of the page.
2. In the modal dialog, you can see all users with access to the report. To add a new user, enter their email address. The email address must be associated to a Google Account. If you need to create a new Google Account, follow the instructions to Create a Google Account.
3. On the next screen, choose a role for the new user:
   • Owner: Owners can grant or revoke access to the dashboard to other users.
   • Reader: Readers can only view the Restaurant Status Report.
4. Indicate if you want to notify the user and yourself with a personalized email.
5. To send the invitation, click Invite.

Note: Don't use Writer when you grant roles. The Restaurant Status Report doesn't use Writer permissions.