Menerapkan tindakan fulfillment lanjutan

Memetakan feed menu dan item keranjang pemenuhan

Saat pelanggan menambahkan item dari feed Menu Anda ke keranjang dan melakukan check out, Google akan mengirimkan item tersebut ke endpoint fulfillment Anda untuk memverifikasi harga dan ketersediaannya. Setelah harga dan ketersediaan divalidasi, pelanggan dapat melakukan pemesanan. Bagian ini menggambarkan cara memetakan item feed menu ke item keranjang pemenuhan.

Contoh di bagian ini adalah versi feed Menu dan skema Keranjang yang disederhanakan. Hanya kolom yang relevan untuk menggambarkan pemetaan antara feed Menu dan objek Keranjang yang ditampilkan. Untuk skema lengkap, lihat Menu dan Cart.

Item dalam feed Menu yang ditambahkan ke keranjang akan dikirim di objek Cart untuk pengiriman pesanan dan checkout.

  • MenuItem sederhana direpresentasikan sebagai LineItem dalam array lineItems dengan offerId menjadi offer.id item menu yang dipilih di feed Menu.
  • MenuItem dengan MenuItemOption wajib direpresentasikan sebagai LineItem dalam array lineItems dengan offerId menjadi offer.id opsi item menu yang dipilih dari feed Menu.
  • AddOnMenuItem dari LineItem direpresentasikan sebagai FoodItemOption dalam array options dari FoodItemExtension. Setiap opsi memiliki offerId yang sesuai dengan offer.id item menu add-on yang dipilih dari feed Menu. Perhatikan bahwa AddOnMenuItem juga dapat memiliki AddOnMenuItem bertingkat yang direpresentasikan sebagai subOptions di dalam setiap opsi.

Contoh item menu peta berikut antara feed menu dan keranjang pemenuhan pesanan.

JSON

Contoh ini berisi daftar item menu sederhana.

Item menu di feed Menu:

{
  "@type": "Menu",
  "@id": "menu_id",
  "hasMenuItem": [
    {
      "@type": "MenuItem",
      "@id": "menuitem_id_1",
      "offers": [
        {
          "@type": "Offer",
          "@id": "menuitem_offer_id_1",
          "price": "p_1",
          "priceCurrency": "USD"
        }
      ]
    },
    {
      "@type": "MenuItem",
      "@id": "menuitem_id_2",
      "offers": [
        {
          "@type": "Offer",
          "@id": "menuitem_offer_id_2",
          "price": "p_2",
          "priceCurrency": "USD"
        }
      ]
    }
  ]
}

Item menu yang dipetakan ke keranjang pemenuhan:

{
  "@type": "Cart",
  "lineItems": [
    {
      "offerId": "menuitem_offer_id_1",
      "price": {
        "amount": {
          "currencyCode": "USD",
          "units": "dollar(q_1*p_1)",
          "nanos": "cent(q_1*p_1)"
        }
      },
      "quantity": "q_1"
    },
    {
      "offerId": "menuitem_offer_id_2",
      "price": {
        "amount": {
          "currencyCode": "USD",
          "units": "dollar(q_2*p_2)",
          "nanos": "cent(q_2*p_2)"
        }
      },
      "quantity": "q_2"
    }
  ]
}

JSON

Contoh ini berisi item menu dengan satu atau beberapa AddOnMenuItems.

Item menu di feed Menu:

{
  "@type": "Menu",
  "@id": "menu_id",
  "hasMenuItem": [
    {
      "@type": "MenuItem",
      "@id": "menuitem_id_1",
      "offers": [
        {
          "@type": "Offer",
          "@id": "menuitem_offer_id_1",
          "price": "p_1",
          "priceCurrency": "USD"
        }
      ],
      "menuAddOn": [
        {
          "@type": "MenuAddOnSection",
          "@id": "menuaddon_section_id_1",
          "hasMenuItem": [
            {
              "@type": "AddOnMenuItem",
              "@id": "menuitem_addon_id_1",
              "offers": [
                {
                  "@type": "Offer",
                  "@id": "menuitem_addon_offer_id_1",
                  "price": "addon_p_1",
                  "priceCurrency": "USD"
                }
              ]
            },
            {
              "@type": "AddOnMenuItem",
              "@id": "menuitem_addon_id_2",
              "offers": [
                {
                  "@type": "Offer",
                  "@id": "menuitem_addon_offer_id_2",
                  "price": "addon_p_2",
                  "priceCurrency": "USD"
                }
              ]
            }
          ]
        }
      ]
    },
    {
      "@type": "MenuItem",
      "@id": "menuitem_id_2",
      "offers": [
        {
          "@type": "Offer",
          "@id": "menuitem_offer_id_2",
          "price": "p_2",
          "priceCurrency": "USD"
        }
      ]
    }
  ]
}

Item menu yang dipetakan ke keranjang pemenuhan:

{
  "@type": "Cart",
  "lineItems": [
    {
      "offerId": "menuitem_offer_id_1",
      "price": {
        "amount": {
          "currencyCode": "USD",
          "units": "dollar(q_1*(p_1 + addon_q_1*addon_p_1 + addon_q_2*addon_p_2))",
          "nanos": "cent(q_1*(p_1 + addon_q_1*addon_p_1 + addon_q_2*addon_p_2))"
        }
      },
      "quantity": "q_1",
      "extension": {
        "@type": "FoodItemExtension",
        "options": [
          {
            "offerId": "menuitem_addon_offer_id_1",
            "price": {
                "currencyCode": "USD",
                "units": "dollar(addon_q_1*addon_p_1)",
                "nanos": "cent(addon_q_1*addon_p_1)"
            },
            "quantity": "addon_q_1"
          },
          {
            "offerId": "menuitem_addon_offer_id_2",
            "price": {
                "currencyCode": "USD",
                "units": "dollar(addon_q_2*addon_p_2)",
                "nanos": "cent(addon_q_2*addon_p_2)"
            },
            "quantity": "addon_q_2"
          }
        ]
      }
    },
    {
      "offerId": "menuitem_offer_id_2",
      "price": {
        "amount": {
          "currencyCode": "USD",
          "units": "dollar(q_2*p_2)",
          "nanos": "cent(q_2*p_2)"
        }
      },
      "quantity": "q_2"
    }
  ]
}

JSON

Contoh ini berisi item menu dengan opsi item menu, AddOnMenuItems, dan AddOnMenuItems bertingkat

Item menu di feed Menu:

{
  "@type": "MenuItem",
  "@id": "menuitem_id_1",
  "hasMenuItemOptions": [
    {
      "@type": "MenuItemOption",
      "value": {
        "@type": "PropertyValue",
        "name": "OPTION",
        "value": "Large",
        "offers": [
          {
            "@type": "Offer",
            "@id": "menuitem_option_offer_id_1",
            "price": "p_1",
            "priceCurrency": "USD"
          }
        ],
        "menuAddOn": [
          {
            "@type": "AddOnMenuSection",
            "@id": "menuitem_option_addon_section_id_1",
            "hasMenuItem": [
              {
                "@type": "AddOnMenuItem",
                "@id": "menuitem_option_addon_id_1",
                "offers": [
                  {
                    "@type": "Offer",
                    "@id": "menuitem_option_addon_offer_id_1",
                    "price": "addon_p_1",
                    "priceCurrency": "USD"
                  }
                ]
              },
              {
                "@type": "AddOnMenuItem",
                "@id": "menuitem_option_addon_id_2",
                "offers": [
                  {
                    "@type": "Offer",
                    "@id": "menuitem_option_addon_offer_id_2",
                    "price": "addon_p_2",
                    "priceCurrency": "USD"
                  }
                ],
                "menuAddOn": [
                  {
                    "@type": "AddOnMenuSection",
                    "@id": "menuitem_option_subaddon_section_id_1",
                    "hasMenuItem": [
                      {
                        "@type": "AddOnMenuItem",
                        "@id": "menuitem_option_subaddon_id_1",
                        "offers": [
                          {
                            "@type": "Offer",
                            "@id": "menuitem_option_subaddon_offer_id_1",
                            "price": "subaddon_p_1",
                            "priceCurrency": "USD"
                          }
                        ]
                      }
                    ]
                  }
                ]
              }
            ]
          }
        ]
      }
    }
  ]
}

Item menu yang dipetakan ke keranjang pemenuhan:

{
  "@type": "Cart",
  "lineItems": [
    {
      "offerId": "menuitem_option_offer_id_1",
      "price": {
        "amount": {
          "currencyCode": "USD",
          "units": "dollar(q_1*(p_1 + addon_q_1*addon_p_1 + addon_q_2*(addon_p_2 + subaddon_q_1*subaddon_p_1)))",
          "nanos": "cent(q_1*(p_1 + addon_q_1*addon_p_1 + addon_q_2*(addon_p_2 + subaddon_q_1*subaddon_p_1)))"
        }
      },
      "quantity": "q_1",
      "extension": {
        "@type": "FoodItemExtension",
        "options": [
          {
            "offerId": "menuitem_option_addon_offer_id_1",
            "price": {
              "currencyCode": "USD",
              "units": "dollar(addon_q_1*addon_p_1)",
              "nanos": "cent(addon_q_1*addon_p_1)"
            },
            "quantity": "addon_q_1"
          },
          {
            "offerId": "menuitem_option_addon_offer_id_2",
            "price": {
              "currencyCode": "USD",
              "units": "dollar(addon_q_2*(addon_p_2 + subaddon_q_1*subaddon_p_1))",
              "nanos": "cent(addon_q_2*(addon_p_2 + subaddon_q_1*subaddon_p_1))"
            },
            "quantity": "addon_q_2",
            "subOptions": [
              {
                "offerId": "menuitem_option_subaddon_offer_id_1",
                "price": {
                  "currencyCode": "USD",
                  "units": "dollar(subaddon_q_1*subaddon_p_1)",
                  "nanos": "cent(subaddon_q_1*subaddon_p_1)"
                },
                "quantity": "subaddon_q_1"
              }
            ]
          }
        ]
      }
    }
  ]
}

Menangani error

Jika mengalami masalah saat memproses CheckoutRequestMessage, Anda dapat merespons dengan CheckoutResponseMessage yang berisi FoodErrorExtension, bukan CheckoutResponse. Anda dapat menggunakan respons ini untuk mengidentifikasi satu atau beberapa error yang terjadi selama pemrosesan.

Ada 2 cara untuk menangani error:

  • Error yang dapat dipulihkan: Pengguna tidak perlu mengedit keranjang untuk mengirimkan pesanan. Misalnya, jika Anda menentukan bahwa item dalam Cart memiliki perubahan harga, Anda dapat merespons dengan FoodOrderError jenis error PRICE_CHANGED, beserta correctedProposedOrder dan paymentOptions. Google akan memberi tahu pengguna tentang perubahan ini, tetapi mengizinkan pengguna mengirim dengan correctedProposedOrder. Pengguna juga dapat kembali dan mengedit keranjangnya jika diinginkan. Anda akan menerima CheckoutRequestMessage baru atau SubmitOrderRequestMessage.
  • Error yang tidak dapat dipulihkan: Pengguna harus mengedit keranjang sebelum mengirim pesanan. Misalnya, jika menentukan bahwa restoran sudah tutup, Anda dapat merespons dengan FoodOrderError dari jenis error CLOSED. Google memberi tahu pengguna dan mengelola interaksi untuk diperbarui ke restoran baru. Anda akan menerima CheckoutRequestMessage baru untuk keranjang baru.

Secara umum, buat error tingkat keranjang tidak dapat dipulihkan dan error tingkat item dapat dipulihkan. Untuk mengetahui daftar lengkap jenis error dan artinya, lihat FoodOrderError.

Menangani perubahan harga

Perubahan harga saat checkout

Jika Anda mengalami masalah harga saat memproses permintaan checkout pelanggan, lakukan hal berikut:

  1. Respons CheckoutRequestMessage dengan CheckoutResponseMessage yang berisi FoodErrorExtension, seperti yang dijelaskan dalam Menangani error.
  2. Dalam respons error, gunakan correctedProposedOrder.cart untuk memperbarui harga ke nilai yang benar. Google menerima pesanan yang telah dikoreksi dan dapat menerbitkan CheckoutRequestMessage baru.

Setelah checkout, Google akan menampilkan halaman konfirmasi pesanan kepada pengguna akhir, terlepas dari apakah ProposedOrder telah diubah atau tidak.

Jika ProposaldOrder telah diperbaiki, Google dapat menampilkan peringatan tambahan untuk memberi tahu pengguna tentang perubahan ini. Jika pengguna setuju untuk melakukan pemesanan, tidak akan ada lagi permintaan checkout. Alur ini akan terus mengurutkan pengiriman, dengan ProposedOrder yang dikoreksi.

Namun, pengguna dapat berubah pikiran dan mengedit keranjangnya lagi kapan saja. Saat keranjang mereka diperbarui dengan cara ini, Google akan mengirimkan CheckoutRequestMessage baru.

Perubahan harga selama pengiriman pesanan

Jika Anda mengalami masalah harga saat memproses pengiriman pesanan (intent actions.intent.TRANSACTION_DECISION dipicu), jangan merespons dengan error atau memperbarui harga dalam respons Anda. Jika harga, jumlah, atau detail lainnya dalam SubmitOrderRequestMessage tidak sesuai dengan data Anda, tanggapi dengan orderState yang disetel ke REJECTED untuk menunjukkan bahwa pesanan tidak dapat dilakukan sesuai permintaan.

Kemudian, jika detail pesanan dan pembayaran valid, tetapkan orderState ke CREATED atau CONFIRMED. Selain itu, sertakan actionOrderId untuk merepresentasikan ID pesanan dalam sistem Anda. ID ini harus digunakan saat mengirim update berikutnya.

Jika Anda tidak dapat memproses pembayaran dan sudah mengirim SubmitOrderRequestMessage, Anda dapat mengirim AsyncOrderUpdateRequestMessage dengan orderState ditetapkan ke REJECTED untuk memberi tahu pengguna bahwa pesanan tidak akan berhasil.

Perubahan harga setelah mengirim pesanan

Jika menentukan bahwa harga telah berubah dari harga yang digunakan saat pelanggan mengirimkan pesanannya, Anda dapat menerbitkan AsyncOrderUpdateRequestMessage, seperti yang dijelaskan dalam Menerapkan Pembaruan Pesanan Asinkron, dengan harga baru.

Untuk memperbarui harga menggunakan pembaruan pesanan asinkron:

  1. Ubah harga dalam lineItemUpdates[x].price. Nilai ini mencerminkan total biaya item, termasuk add-on dan dikalikan dengan kuantitas. (Untuk informasi selengkapnya, lihat deskripsi kolom price dari LineItem.)
  2. Masukkan penjelasan dalam bahasa lineItemUpdates[x].reason.
  3. Tetapkan lineItemUpdates[x].orderState ke CONFIRMED.

Anda dapat mencoba menagih instrumen pembayaran sebelum atau sesudah mengirim AsyncOrderUpdateRequestMessage, sesuai kebijaksanaan Anda. Jika transaksi gagal (mungkin karena delta harga terlalu tinggi), kirim AsyncOrderUpdateRequestMessage dengan setelan berikut di OrderUpdate untuk memberi tahu Google tentang kegagalan tersebut:

  • Tetapkan orderState ke REJECTED.
  • Jelaskan kegagalan di kolom label.

Validasi checkout

Seperti yang dibahas dalam Langkah 4: Implementasikan Checkout, endpoint fulfillment Anda harus melakukan validasi pada setiap CheckoutRequestMessage yang masuk, dan merespons dengan CheckoutResponseMessage.

Berikut adalah contoh CheckoutResponseMessage untuk validasi yang berhasil:

Kasus penggunaan Cara menerapkan
Kasus penggunaan 1: Validasi berhasil Kembalikan CheckoutResponse. File ini harus memiliki ProposedOrder dan PaymentOptions. ProposedOrder termasuk pajak, biaya, dan harga total keranjang.

JSON

{
  "expectUserResponse": false,
  "finalResponse": {
    "richResponse": {
      "items": [
        {
          "structuredResponse": {
            "checkoutResponse": {
              "proposedOrder": {
                "id": "sample_proposed_order_id_1",
                "otherItems": [
                  {
                    "name":"New customer discount",
                    "price": {
                      "type":"ESTIMATE",
                      "amount": {
                        "currencyCode":"USD",
                        "units":"-5",
                        "nanos": -500000000
                      }
                    },
                    "type": "DISCOUNT"
                  },
                  {
                    "name": "Delivery fee",
                    "price": {
                      "type": "ESTIMATE",
                      "amount": {
                        "currencyCode": "USD",
                        "units": "3",
                        "nanos": 500000000
                      }
                    },
                    "type": "DELIVERY"
                  },
                  {
                    "name": "Tax",
                    "price": {
                      "type": "ESTIMATE",
                      "amount": {
                        "currencyCode": "USD",
                        "units": "1",
                        "nanos": 500000000
                      }
                    },
                    "type": "TAX"
                  }
                ],
                "cart": {
                  "merchant": {
                    "id": "https://www.exampleprovider.com/merchant/id1",
                    "name": "Falafel Bite"
                  },
                  "lineItems": [
                    {
                      "name": "Pita Chips",
                      "type": "REGULAR",
                      "id": "sample_item_offer_id_1",
                      "offerId": "https://www.exampleprovider.com/menu/item/offer/id1",
                      "quantity": 1,
                      "price": {
                        "type": "ESTIMATE",
                        "amount": {
                          "currencyCode": "USD",
                          "units": "2",
                          "nanos": 750000000
                        }
                      },
                      "subLines": [
                        {
                          "note": "Notes for this item."
                        }
                      ],
                      "extension": {
                        "@type": "type.googleapis.com/google.actions.v2.orders.FoodItemExtension",
                        "options": [
                          {
                            "id": "sample_addon_offer_id_1",
                            "offerId": "https://www.exampleprovider.com/menu/item/addon/offer/id1",
                            "name": "Honey Mustard",
                            "price": {
                              "currencyCode": "USD"
                            },
                            "quantity": 1
                          },
                          {
                            "id": "sample_addon_offer_id_2",
                            "offerId": "https://www.exampleprovider.com/menu/item/addon/offer/id2",
                            "name": "BBQ Sauce",
                            "price": {
                              "currencyCode": "USD",
                              "nanos": 500000000
                            },
                            "quantity": 1
                          }
                        ]
                      }
                    },
                    {
                      "name": "Chicken Shwarma Wrap",
                      "type": "REGULAR",
                      "id": "sample_item_offer_id_2",
                      "offerId": "https://www.exampleprovider.com/menu/item/offer/id2",
                      "quantity": 1,
                      "price": {
                        "type": "ESTIMATE",
                        "amount": {
                          "currencyCode": "USD",
                          "units": "8"
                        }
                      },
                      "extension": {
                        "@type": "type.googleapis.com/google.actions.v2.orders.FoodItemExtension"
                      }
                    },
                    {
                      "name": "Greek Salad",
                      "type": "REGULAR",
                      "id": "sample_item_offer_id_3",
                      "offerId": "https://www.exampleprovider.com/menu/item/offer/id3",
                      "quantity": 1,
                      "price": {
                        "type": "ESTIMATE",
                        "amount": {
                          "currencyCode": "USD",
                          "units": "9",
                          "nanos": 990000000
                        }
                      },
                      "extension": {
                        "@type": "type.googleapis.com/google.actions.v2.orders.FoodItemExtension"
                      }
                    },
                    {
                      "name": "Prawns Biryani",
                      "type": "REGULAR",
                      "id": "sample_item_offer_id_4",
                      "offerId": "https://www.exampleprovider.com/menu/item/offer/id4",
                      "quantity": 1,
                      "price": {
                        "type": "ESTIMATE",
                        "amount": {
                          "currencyCode": "USD",
                          "units": "15",
                          "nanos": 990000000
                        }
                      },
                      "extension": {
                        "@type": "type.googleapis.com/google.actions.v2.orders.FoodItemExtension"
                      }
                    }
                  ],
                  "extension": {
                    "@type": "type.googleapis.com/google.actions.v2.orders.FoodCartExtension",
                    "fulfillmentPreference": {
                      "fulfillmentInfo": {
                        "delivery": {
                          "deliveryTimeIso8601": "P90M"
                        }
                      }
                    },
                    "location": {
                      "coordinates": {
                        "latitude": 37.788783,
                        "longitude": -122.41384
                      },
                      "formattedAddress": "1350 CHARLESTON ROAD, MOUNTAIN VIEW, CA, United States",
                      "zipCode": "94043",
                      "city": "Mountain View",
                      "postalAddress": {
                        "regionCode": "US",
                        "postalCode": "94043",
                        "administrativeArea": "CA",
                        "locality": "Mountain View",
                        "addressLines": [
                          "1350 Charleston Road"
                        ]
                      },
                      "notes": "Gate code is #111"
                     }
                   }
                },
                "totalPrice": {
                  "type": "ESTIMATE",
                  "amount": {
                    // Represents $36.73
                    "currencyCode": "USD",
                    "units": "36",
                    "nanos": 730000000
                  }
                },
                "extension": {
                  "@type": "type.googleapis.com/google.actions.v2.orders.FoodOrderExtension",
                  "availableFulfillmentOptions": [
                    {
                      "fulfillmentInfo": {
                        "delivery": {
                          "deliveryTimeIso8601": "P90M"
                        }
                      },
                      "expiresAt": "2017-07-17T12:30:00Z"
                    }
                  ]
                }
              },
              "paymentOptions": {
                "googleProvidedOptions": {
                  "tokenizationParameters": {
                    "tokenizationType": "PAYMENT_GATEWAY",
                    "parameters": {
                      "gateway": "stripe",
                      "stripe:publishableKey": "pk_live_stripe_client_key",
                      "stripe:version": "2017-04-06"
                    }
                  },
                  "supportedCardNetworks": [
                    "AMEX",
                    "DISCOVER",
                    "MASTERCARD",
                    "JCB",
                    "VISA"
                  ],
                  "prepaidCardDisallowed": true
                }
              }
            }
          }
        }
      ]
    }
  }
}

Validasi alamat pengiriman

Endpoint fulfillment Anda harus memvalidasi alamat pengiriman yang ada di setiap CheckoutRequestMessage.

Jika ada masalah dengan alamat pengiriman, seperti berada di luar jangkauan layanan pengiriman, CheckoutResponseMessage yang ditampilkan oleh fulfillment Anda harus berisi FoodOrderError dari jenis yang sesuai.

Kasus penggunaan Cara menerapkan
Kasus penggunaan 1: Validasi gagal karena alamat pengiriman berada di luar jangkauan atau ada masalah dengan alamat pengiriman Tampilkan FoodErrorExtension dengan FoodOrderError jenis error OUT_OF_SERVICE_AREA.

JSON

{
  "expectUserResponse": false,
  "finalResponse": {
    "richResponse": {
      "items": [
        {
          "structuredResponse": {
            "error": {
              "@type": "type.googleapis.com/google.actions.v2.orders.FoodErrorExtension",
              "foodOrderErrors": [
                {
                  "error": "OUT_OF_SERVICE_AREA",
                  "description": "Sorry, the restaurant cannot deliver to your address."
                }
              ]
            }
          }
        }
      ]
    }
  }
}

Validasi nilai pesanan minimum

Endpoint fulfillment Anda harus memvalidasi nilai pesanan minimum setiap CheckoutRequestMessage.

Jika nilai pesanan minimum tidak terpenuhi, CheckoutResponseMessage yang ditampilkan oleh fulfillment Anda harus berisi FoodOrderError jenis error REQUIREMENTS_NOT_MET.

Kasus penggunaan Cara menerapkan
Kasus penggunaan 1: Validasi gagal karena nilai pesanan minimum tidak terpenuhi Tampilkan FoodErrorExtension dengan FoodOrderError jenis error REQUIREMENTS_NOT_MET.

JSON

{
  "expectUserResponse": false,
  "finalResponse": {
    "richResponse": {
      "items": [
        {
          "structuredResponse": {
            "error": {
              "@type": "type.googleapis.com/google.actions.v2.orders.FoodErrorExtension",
              "foodOrderErrors": [
                {
                  "error": "REQUIREMENTS_NOT_MET",
                  "description": "The cart subtotal must be over $20."
                }
              ]
            }
          }
        }
      ]
    }
  }
}

Validasi periode pemesanan

Endpoint fulfillment Anda harus memvalidasi faktor apa pun yang dapat memengaruhi periode pengurutan setiap CheckoutRequestMessage.

Misalnya, jika restoran tutup atau tidak lagi menerima pesanan pada saat ini, CheckoutResponseMessage yang ditampilkan oleh fulfillment Anda harus berisi FoodOrderError jenis error CLOSED atau NO_CAPACITY.

Kasus penggunaan Cara menerapkan
Kasus penggunaan 1: Validasi gagal karena restoran tutup atau tidak didukung lagi Tampilkan FoodErrorExtension dengan FoodOrderError jenis error CLOSED.
Kasus penggunaan 2: Validasi gagal karena restoran sedang sibuk dan tidak menerima pesanan saat ini Tampilkan FoodErrorExtension dengan FoodOrderError jenis error NO_CAPACITY.

JSON

{
  "expectUserResponse": false,
  "finalResponse": {
    "richResponse": {
      "items": [
        {
          "structuredResponse": {
            "error": {
              "@type": "type.googleapis.com/google.actions.v2.orders.FoodErrorExtension",
              "foodOrderErrors": [
                {
                  "error": "CLOSED",
                  "description": "The restaurant is closed."
                }
              ]
            }
          }
        }
      ]
    }
  }
}

JSON

{
  "expectUserResponse": false,
  "finalResponse": {
    "richResponse": {
      "items": [
        {
          "structuredResponse": {
            "error": {
              "@type": "type.googleapis.com/google.actions.v2.orders.FoodErrorExtension",
              "foodOrderErrors": [
                {
                  "error": "NO_CAPACITY",
                  "description": "Sorry, the restaurant is busy at the moment."
                }
              ]
            }
          }
        }
      ]
    }
  }
}

Validasi item keranjang

Endpoint fulfillment Anda harus memvalidasi harga dan ketersediaan setiap item keranjang yang terdapat dalam CheckoutRequestMessage.

Jika ketersediaan atau harga telah berubah, CheckoutResponseMessage yang ditampilkan oleh fulfillment Anda harus berisi FoodOrderError jenis error AVAILABILITY_CHANGED atau PRICE_CHANGED.

Kasus penggunaan Cara menerapkan
Kasus penggunaan 1: Validasi gagal karena beberapa item menu dan/atau penyesuaiannya tidak valid atau habis stoknya Tampilkan FoodErrorExtension dengan correctedProposedOrder, PaymentOptions, dan FoodOrderError dari jenis error AVAILABILITY_CHANGED. Item yang tidak valid harus dihapus dari CorrectedProposedOrder.
Kasus penggunaan 2: Validasi gagal karena beberapa item menu dan/atau penyesuaiannya tidak valid atau habis. Keranjang yang dikoreksi tidak lagi memenuhi persyaratan nilai pesanan minimum. Tampilkan FoodErrorExtension dengan FoodOrderError jenis error AVAILABILITY_CHANGED dan REQUIREMENTS_NOT_MET.
Kasus penggunaan 3: Validasi gagal karena beberapa item menu dan/atau harga penyesuaian telah berubah Tampilkan FoodErrorExtension dengan correctedProposedOrder, PaymentOptions, dan FoodOrderError dari jenis error PRICE_CHANGED. Harga lama harus diperbarui dalam CorrectedProposedOrder.
Kasus penggunaan 4: Validasi gagal karena beberapa item menu dan/atau harga penyesuaian telah berubah. Keranjang yang dikoreksi tidak lagi memenuhi persyaratan nilai pesanan minimum Tampilkan FoodErrorExtension dengan FoodOrderError jenis error PRICE_CHANGED dan REQUIREMENTS_NOT_MET.

JSON

{
  "expectUserResponse": false,
  "finalResponse": {
    "richResponse": {
      "items": [
        {
          "structuredResponse": {
            "error": {
              "@type": "type.googleapis.com/google.actions.v2.orders.FoodErrorExtension",
              "foodOrderErrors": [
                {
                  "error": "AVAILABILITY_CHANGED",
                  "id": "sample_item_offer_id_1",
                  "description": "The item is no longer available."
                },
                {
                  "error": "AVAILABILITY_CHANGED",
                  "id": "sample_item_offer_id_2",
                  "description": "The item is no longer available."
                }
              ],
              "correctedProposedOrder": {
                "id": "sample_corrected_proposed_order_id_1",
                "otherItems": [
                  {
                    "name":"New customer discount",
                    "price": {
                      "type":"ESTIMATE",
                      "amount": {
                        "currencyCode":"USD",
                        "units":"-5",
                        "nanos": -500000000
                      }
                    },
                    "type": "DISCOUNT"
                  },
                  {
                    "name": "Delivery fee",
                    "price": {
                      "type": "ESTIMATE",
                      "amount": {
                        "currencyCode": "USD",
                        "units": "3",
                        "nanos": 500000000
                      }
                    },
                    "type": "DELIVERY"
                  },
                  {
                    "name": "Tax",
                    "price": {
                      "type": "ESTIMATE",
                      "amount": {
                        "currencyCode": "USD",
                        "units": "1",
                        "nanos": 500000000
                      }
                    },
                    "type": "TAX"
                  }
                ],
                "cart": {
                  "merchant": {
                    "id": "https://www.exampleprovider.com/merchant/id1",
                    "name": "Falafel Bite"
                  },
                  "lineItems": [
                    {
                      "name": "Greek Salad",
                      "type": "REGULAR",
                      "id": "sample_item_offer_id_3",
                      "offerId": "https://www.exampleprovider.com/menu/item/offer/id3",
                      "quantity": 1,
                      "price": {
                        "type": "ESTIMATE",
                        "amount": {
                          "currencyCode": "USD",
                          "units": "9",
                          "nanos": 990000000
                        }
                      },
                      "extension": {
                        "@type": "type.googleapis.com/google.actions.v2.orders.FoodItemExtension"
                      }
                    },
                    {
                      "name": "Prawns Biryani",
                      "type": "REGULAR",
                      "id": "sample_item_offer_id_4",
                      "offerId": "https://www.exampleprovider.com/menu/item/offer/id4",
                      "quantity": 1,
                      "price": {
                        "type": "ESTIMATE",
                        "amount": {
                          "currencyCode": "USD",
                          "units": "15",
                          "nanos": 990000000
                        }
                      },
                      "extension": {
                        "@type": "type.googleapis.com/google.actions.v2.orders.FoodItemExtension"
                      }
                    }
                  ],
                  "extension": {
                    "@type": "type.googleapis.com/google.actions.v2.orders.FoodCartExtension",
                    "fulfillmentPreference": {
                      "fulfillmentInfo": {
                        "delivery": {
                          "deliveryTimeIso8601": "P90M"
                        }
                      }
                    },
                    "location": {
                      "coordinates": {
                        "latitude": 37.788783,
                        "longitude": -122.41384
                      },
                      "formattedAddress": "1350 CHARLESTON ROAD, MOUNTAIN VIEW, CA, United States",
                      "zipCode": "94043",
                      "city": "Mountain View",
                      "postalAddress": {
                        "regionCode": "US",
                        "postalCode": "94043",
                        "administrativeArea": "CA",
                        "locality": "Mountain View",
                        "addressLines": [
                          "1350 Charleston Road"
                        ]
                      },
                      "notes": "Gate code is #111"
                     }
                   }
                },
                "totalPrice": {
                  "type": "ESTIMATE",
                  "amount": {
                    "currencyCode": "USD",
                    "units": "36",
                    "nanos": 730000000
                  }
                },
                "extension": {
                  "@type": "type.googleapis.com/google.actions.v2.orders.FoodOrderExtension",
                  "availableFulfillmentOptions": [
                    {
                      "fulfillmentInfo": {
                        "delivery": {
                          "deliveryTimeIso8601": "P90M"
                        }
                      },
                      "expiresAt": "2017-07-17T12:30:00Z"
                    }
                  ]
                }
              },
              "paymentOptions": {
                "googleProvidedOptions": {
                  "tokenizationParameters": {
                    "tokenizationType": "PAYMENT_GATEWAY",
                    "parameters": {
                      "gateway": "stripe",
                      "stripe:publishableKey": "pk_live_stripe_client_key",
                      "stripe:version": "2017-04-06"
                    }
                  },
                  "supportedCardNetworks": [
                    "AMEX",
                    "DISCOVER",
                    "MASTERCARD",
                    "JCB",
                    "VISA"
                  ],
                  "prepaidCardDisallowed": true
                }
              }
            }
          }
        }
      ]
    }
  }
}

JSON

{
  "expectUserResponse": false,
  "finalResponse": {
    "richResponse": {
      "items": [
        {
          "structuredResponse": {
            "error": {
              "@type": "type.googleapis.com/google.actions.v2.orders.FoodErrorExtension",
              "foodOrderErrors": [
                {
                  "error": "REQUIREMENTS_NOT_MET",
                  "description": "The cart subtotal must be over $20."
                },
                {
                  "error": "AVAILABILITY_CHANGED",
                  "id": "cart_lineitem_id"
                  "description": "cart_lineitem_id is no longer available."
                }
              ]
            }
          }
        }
      ]
    }
  }
}

JSON

{
  "expectUserResponse": false,
  "finalResponse": {
    "richResponse": {
      "items": [
        {
          "structuredResponse": {
            "error": {
              "@type": "type.googleapis.com/google.actions.v2.orders.FoodErrorExtension",
              "foodOrderErrors": [
                {
                  "error": "PRICE_CHANGED",
                  "id": "sample_item_offer_id_1",
                  "description": "The price has changed.",
                  "updatedPrice": {
                    "currencyCode": "USD",
                    "units": "2",
                    "nanos": 750000000
                  }
                },
                {
                  "error": "PRICE_CHANGED",
                  "id": "sample_item_offer_id_2",
                  "description": "The price has changed.",
                  "updatedPrice": {
                    "currencyCode": "USD",
                    "units": "8"
                  }
                }
              ],
              "correctedProposedOrder": {
                "id": "sample_corrected_proposed_order_id_1",
                "otherItems": [
                  {
                    "name":"New customer discount",
                    "price": {
                      "type":"ESTIMATE",
                      "amount": {
                        "currencyCode":"USD",
                        "units":"-5",
                        "nanos": -500000000
                      }
                    },
                    "type": "DISCOUNT"
                  },
                  {
                    "name": "Delivery fee",
                    "price": {
                      "type": "ESTIMATE",
                      "amount": {
                        "currencyCode": "USD",
                        "units": "3",
                        "nanos": 500000000
                      }
                    },
                    "type": "DELIVERY"
                  },
                  {
                    "name": "Tax",
                    "price": {
                      "type": "ESTIMATE",
                      "amount": {
                        "currencyCode": "USD",
                        "units": "1",
                        "nanos": 500000000
                      }
                    },
                    "type": "TAX"
                  }
                ],
                "cart": {
                  "merchant": {
                    "id": "https://www.exampleprovider.com/merchant/id1",
                    "name": "Falafel Bite"
                  },
                  "lineItems": [
                    {
                      "name": "Pita Chips",
                      "type": "REGULAR",
                      "id": "sample_item_offer_id_1",
                      "offerId": "https://www.exampleprovider.com/menu/item/offer/id1",
                      "quantity": 1,
                      "price": {
                        "type": "ESTIMATE",
                        "amount": {
                          "currencyCode": "USD",
                          "units": "2",
                          "nanos": 750000000
                        }
                      },
                      "subLines": [
                        {
                          "note": "Notes for this item."
                        }
                      ],
                      "extension": {
                        "@type": "type.googleapis.com/google.actions.v2.orders.FoodItemExtension",
                        "options": [
                          {
                            "id": "sample_addon_offer_id_1",
                            "offerId": "https://www.exampleprovider.com/menu/item/addon/offer/id1",
                            "name": "Honey Mustard",
                            "price": {
                              "currencyCode": "USD"
                            },
                            "quantity": 1
                          },
                          {
                            "id": "sample_addon_offer_id_2",
                            "offerId": "https://www.exampleprovider.com/menu/item/addon/offer/id2",
                            "name": "BBQ Sauce",
                            "price": {
                              "currencyCode": "USD",
                              "nanos": 500000000
                            },
                            "quantity": 1
                          }
                        ]
                      }
                    },
                    {
                      "name": "Chicken Shwarma Wrap",
                      "type": "REGULAR",
                      "id": "sample_item_offer_id_2",
                      "offerId": "https://www.exampleprovider.com/menu/item/offer/id2",
                      "quantity": 1,
                      "price": {
                        "type": "ESTIMATE",
                        "amount": {
                          "currencyCode": "USD",
                          "units": "8"
                        }
                      },
                      "extension": {
                        "@type": "type.googleapis.com/google.actions.v2.orders.FoodItemExtension"
                      }
                    },
                    {
                      "name": "Greek Salad",
                      "type": "REGULAR",
                      "id": "sample_item_offer_id_3",
                      "offerId": "https://www.exampleprovider.com/menu/item/offer/id3",
                      "quantity": 1,
                      "price": {
                        "type": "ESTIMATE",
                        "amount": {
                          "currencyCode": "USD",
                          "units": "9",
                          "nanos": 990000000
                        }
                      },
                      "extension": {
                        "@type": "type.googleapis.com/google.actions.v2.orders.FoodItemExtension"
                      }
                    },
                    {
                      "name": "Prawns Biryani",
                      "type": "REGULAR",
                      "id": "sample_item_offer_id_4",
                      "offerId": "https://www.exampleprovider.com/menu/item/offer/id4",
                      "quantity": 1,
                      "price": {
                        "type": "ESTIMATE",
                        "amount": {
                          "currencyCode": "USD",
                          "units": "15",
                          "nanos": 990000000
                        }
                      },
                      "extension": {
                        "@type": "type.googleapis.com/google.actions.v2.orders.FoodItemExtension"
                      }
                    }
                  ],
                  "extension": {
                    "@type": "type.googleapis.com/google.actions.v2.orders.FoodCartExtension",
                    "fulfillmentPreference": {
                      "fulfillmentInfo": {
                        "delivery": {
                          "deliveryTimeIso8601": "P90M"
                        }
                      }
                    },
                    "location": {
                      "coordinates": {
                        "latitude": 37.788783,
                        "longitude": -122.41384
                      },
                      "formattedAddress": "1350 CHARLESTON ROAD, MOUNTAIN VIEW, CA, United States",
                      "zipCode": "94043",
                      "city": "Mountain View",
                      "postalAddress": {
                        "regionCode": "US",
                        "postalCode": "94043",
                        "administrativeArea": "CA",
                        "locality": "Mountain View",
                        "addressLines": [
                          "1350 Charleston Road"
                        ]
                      },
                      "notes": "Gate code is #111"
                     }
                   }
                },
                "totalPrice": {
                  "type": "ESTIMATE",
                  "amount": {
                    "currencyCode": "USD",
                    "units": "36",
                    "nanos": 730000000
                  }
                },
                "extension": {
                  "@type": "type.googleapis.com/google.actions.v2.orders.FoodOrderExtension",
                  "availableFulfillmentOptions": [
                    {
                      "fulfillmentInfo": {
                        "delivery": {
                          "deliveryTimeIso8601": "P90M"
                        }
                      },
                      "expiresAt": "2017-07-17T12:30:00Z"
                    }
                  ]
                }
              },
              "paymentOptions": {
                "googleProvidedOptions": {
                  "tokenizationParameters": {
                    "tokenizationType": "PAYMENT_GATEWAY",
                    "parameters": {
                      "gateway": "stripe",
                      "stripe:publishableKey": "pk_live_stripe_client_key",
                      "stripe:version": "2017-04-06"
                    }
                  },
                  "supportedCardNetworks": [
                    "AMEX",
                    "DISCOVER",
                    "MASTERCARD",
                    "JCB",
                    "VISA"
                  ],
                  "prepaidCardDisallowed": true
                }
              }
            }
          }
        }
      ]
    }
  }
}

JSON

{
  "expectUserResponse": false,
  "finalResponse": {
    "richResponse": {
      "items": [
        {
          "structuredResponse": {
            "error": {
              "@type": "type.googleapis.com/google.actions.v2.orders.FoodErrorExtension",
              "foodOrderErrors": [
                {
                  "error": "REQUIREMENTS_NOT_MET",
                  "description": "The cart subtotal must be over $20."
                },
                {
                  "error": "PRICE_CHANGED",
                  "id": "cart_lineitem_id"
                  "description": "cart_lineitem_id price has been updated."
                  "updatedPrice": {
                    "currencyCode": "USD",
                    "units": "2",
                    "nanos": 750000000
                  }
                }
              ]
            }
          }
        }
      ]
    }
  }
}

Mengirimkan validasi pesanan

Seperti yang dibahas dalam Langkah 7: Terapkan Pengiriman Pesanan, endpoint fulfillment Anda harus melakukan validasi pada setiap SubmitOrderRequestMessage yang masuk, dan merespons dengan SubmitOrderResponseMessage.

Berikut adalah contoh SubmitOrderResponseMessage untuk validasi yang berhasil:

Kasus penggunaan Cara menerapkan
Kasus penggunaan 1: Pesanan berhasil dibuat SubmitOrderResponseMessage dengan status pesanan CREATED. File harus memiliki actionOrderId, userVisibleId, orderManagementActions, dan estimatedFulfillmentTime.
Kasus penggunaan 2: Pesanan ditolak karena masalah pembayaran SubmitOrderResponseMessage dengan status pesanan REJECTED. File harus memiliki actionOrderId, userVisibleId, orderManagementActions, dan rejectionInfo dari jenis PAYMENT_DECLINED.
Kasus penggunaan 3: Pesanan ditolak untuk pengguna ditandai sebagai diblokir SubmitOrderResponseMessage dengan status pesanan REJECTED. File harus memiliki actionOrderId, userVisibleId, orderManagementActions, dan rejectionInfo dari jenis INELIGIBLE.
Kasus penggunaan 4: Pesanan ditolak karena informasi pengguna tidak lengkap atau tidak valid SubmitOrderResponseMessage dengan status pesanan REJECTED. File harus memiliki actionOrderId, userVisibleId, orderManagementActions, dan rejectionInfo dari jenis INELIGIBLE.
Kasus penggunaan 5: Pesanan ditolak karena alasan yang tidak diketahui SubmitOrderResponseMessage dengan status pesanan REJECTED. File harus memiliki actionOrderId, userVisibleId, orderManagementActions, dan rejectionInfo dari jenis UNKNOWN.

JSON

{
  "expectUserResponse": false,
  "finalResponse": {
    "richResponse": {
      "items": [
        {
          "structuredResponse": {
            "orderUpdate": {
              "actionOrderId": "sample_action_order_id",
              "orderState": {
                "state": "CREATED",
                "label": "Order received"
              },
              "updateTime": "2017-05-10T02:30:00.000Z",
              "orderManagementActions": [
                {
                  "type": "CUSTOMER_SERVICE",
                  "button": {
                    "title": "Contact customer service",
                    "openUrlAction": {
                      "url": "mailto:support@example.com"
                    }
                  }
                },
                {
                  "type": "EMAIL",
                  "button": {
                    "title": "Email restaurant",
                    "openUrlAction": {
                      "url": "mailto:person@example.com"
                    }
                  }
                },
                {
                  "type": "CALL",
                  "button": {
                    "title": "Call restaurant",
                    "openUrlAction": {
                      "url": "tel:+16505554679"
                    }
                  }
                },
                {
                  "type": "VIEW_DETAILS",
                  "button": {
                    "title": "View order",
                    "openUrlAction": {
                      "url": "https://orderview.partner.com?orderid=sample_action_order_id"
                    }
                  }
                }
              ]
            }
          }
        }
      ]
    }
  }
}

JSON

{
  "expectUserResponse": false,
  "finalResponse": {
    "richResponse": {
      "items": [
        {
          "structuredResponse": {
            "orderUpdate": {
              "actionOrderId": "sample_action_order_id",
              "orderState": {
                "state": "REJECTED",
                "label": "Order rejected"
              },
              "updateTime": "2017-05-10T02:30:00.000Z",
              "rejectionInfo": {
                 "type": "PAYMENT_DECLINED",
                 "reason": "Insufficient funds"
              },
              "orderManagementActions": [
                {
                  "type": "CUSTOMER_SERVICE",
                  "button": {
                    "title": "Contact customer service",
                    "openUrlAction": {
                      "url": "mailto:support@example.com"
                    }
                  }
                },
                {
                  "type": "EMAIL",
                  "button": {
                    "title": "Email restaurant",
                    "openUrlAction": {
                      "url": "mailto:person@example.com"
                    }
                  }
                },
                {
                  "type": "CALL",
                  "button": {
                    "title": "Call restaurant",
                    "openUrlAction": {
                      "url": "tel:+16505554679"
                    }
                  }
                },
                {
                  "type": "VIEW_DETAILS",
                  "button": {
                    "title": "View order",
                    "openUrlAction": {
                      "url": "https://orderview.partner.com?orderid=sample_action_order_id"
                    }
                  }
                }
              ]
            }
          }
        }
      ]
    }
  }
}

JSON

{
  "expectUserResponse": false,
  "finalResponse": {
    "richResponse": {
      "items": [
        {
          "structuredResponse": {
            "orderUpdate": {
              "actionOrderId": "sample_action_order_id",
              "orderState": {
                "state": "REJECTED",
                "label": "Order rejected"
              },
              "updateTime": "2017-05-10T02:30:00.000Z",
              "rejectionInfo": {
                 "type": "INELIGIBLE",
                 "reason": "Sorry, we are not able to take orders from this user"
              },
              "orderManagementActions": [
                {
                  "type": "CUSTOMER_SERVICE",
                  "button": {
                    "title": "Contact customer service",
                    "openUrlAction": {
                      "url": "mailto:support@example.com"
                    }
                  }
                },
                {
                  "type": "EMAIL",
                  "button": {
                    "title": "Email restaurant",
                    "openUrlAction": {
                      "url": "mailto:person@example.com"
                    }
                  }
                },
                {
                  "type": "CALL",
                  "button": {
                    "title": "Call restaurant",
                    "openUrlAction": {
                      "url": "tel:+16505554679"
                    }
                  }
                },
                {
                  "type": "VIEW_DETAILS",
                  "button": {
                    "title": "View order",
                    "openUrlAction": {
                      "url": "https://orderview.partner.com?orderid=sample_action_order_id"
                    }
                  }
                }
              ]
            }
          }
        }
      ]
    }
  }
}

JSON

{
  "expectUserResponse": false,
  "finalResponse": {
    "richResponse": {
      "items": [
        {
          "structuredResponse": {
            "orderUpdate": {
              "actionOrderId": "sample_action_order_id",
              "orderState": {
                "state": "REJECTED",
                "label": "Order rejected"
              },
              "updateTime": "2017-05-10T02:30:00.000Z",
              "rejectionInfo": {
                 "type": "INELIGIBLE",
                 "reason": "Sorry, the phone number must not be blank"
              },
              "orderManagementActions": [
                {
                  "type": "CUSTOMER_SERVICE",
                  "button": {
                    "title": "Contact customer service",
                    "openUrlAction": {
                      "url": "mailto:support@example.com"
                    }
                  }
                },
                {
                  "type": "EMAIL",
                  "button": {
                    "title": "Email restaurant",
                    "openUrlAction": {
                      "url": "mailto:person@example.com"
                    }
                  }
                },
                {
                  "type": "CALL",
                  "button": {
                    "title": "Call restaurant",
                    "openUrlAction": {
                      "url": "tel:+16505554679"
                    }
                  }
                },
                {
                  "type": "VIEW_DETAILS",
                  "button": {
                    "title": "View order",
                    "openUrlAction": {
                      "url": "https://orderview.partner.com?orderid=sample_action_order_id"
                    }
                  }
                }
              ]
            }
          }
        }
      ]
    }
  }
}

JSON

{
  "expectUserResponse": false,
  "finalResponse": {
    "richResponse": {
      "items": [
        {
          "structuredResponse": {
            "orderUpdate": {
              "actionOrderId": "sample_action_order_id",
              "orderState": {
                "state": "REJECTED",
                "label": "Order rejected"
              },
              "updateTime": "2017-05-10T02:30:00.000Z",
              "rejectionInfo": {
                 "type": "UNKNOWN",
                 "reason": "Sorry, there is something wrong with this order."
              },
              "orderManagementActions": [
                {
                  "type": "CUSTOMER_SERVICE",
                  "button": {
                    "title": "Contact customer service",
                    "openUrlAction": {
                      "url": "mailto:support@example.com"
                    }
                  }
                },
                {
                  "type": "EMAIL",
                  "button": {
                    "title": "Email restaurant",
                    "openUrlAction": {
                      "url": "mailto:person@example.com"
                    }
                  }
                },
                {
                  "type": "CALL",
                  "button": {
                    "title": "Call restaurant",
                    "openUrlAction": {
                      "url": "tel:+16505554679"
                    }
                  }
                },
                {
                  "type": "VIEW_DETAILS",
                  "button": {
                    "title": "View order",
                    "openUrlAction": {
                      "url": "https://orderview.partner.com?orderid=sample_action_order_id"
                    }
                  }
                }
              ]
            }
          }
        }
      ]
    }
  }
}