Method: merchantsupport.renderaccountissues

Provide a list of merchant's issues with a support content and available actions. This content and actions are meant to be rendered and shown in third-party applications.

HTTP request


Path parameters


string (int64 format)

Required. The ID of the account to fetch issues for.

Query parameters



Optional. The IETF BCP-47 language code used to localize support content. If not set, the result will be in default language en-US.



Optional. The IANA timezone used to localize times in support content. For example 'America/Los_Angeles'. If not set, results will use as a default UTC.

Request body

The request body contains an instance of RenderAccountIssuesRequestPayload.

Response body

Response containing support content and actions for listed account issues.

If successful, the response body contains data with the following structure:

JSON representation
  "issues": [
      object (AccountIssue)
  "alternateDisputeResolution": {
    object (AlternateDisputeResolution)

object (AccountIssue)

List of account issues for a given account.

This list can be shown with compressed, expandable items. In the compressed form, the title and impact should be shown for each issue. Once the issue is expanded, the detailed content and available actions should be rendered.


object (AlternateDisputeResolution)

The Alternate Dispute Resolution (ADR) contains a link to a page where merchant can bring their appeal to an external body. If the ADR is present, it MUST be available to the merchant on the page that shows the list with their account issues.

Authorization scopes

Requires one of the following OAuth scopes:


For more information, see the OAuth 2.0 Overview.


The payload for configuring how the content should be rendered.

JSON representation
  "contentOption": enum (ContentOption),
  "userInputActionOption": enum (UserInputActionRenderingOption)

enum (ContentOption)

Optional. How the detailed content should be returned. Default option is to return the content as a pre-rendered HTML text.


enum (UserInputActionRenderingOption)

Optional. How actions with user input form should be handled. If not provided, actions will be returned as links that points merchant to Merchant Center where they can request the action.


An issue affecting specific merchant.

JSON representation
  "title": string,
  "impact": {
    object (AccountIssueImpact)
  "actions": [
      object (Action)

  // Union field content can be only one of the following:
  "prerenderedContent": string
  // End of list of possible types for union field content.


Title of the issue.


object (AccountIssueImpact)

Clarifies the severity of the issue.

The summarizing message, if present, should be shown right under the title for each issue. It helps merchants to quickly understand the impact of the issue.

The detailed breakdown helps the merchant to fully understand the impact of the issue. It can be rendered as dialog that opens when the merchant mouse over the summarized impact statement.

Issues with different severity can be styled differently. They may use a different color or icon to signal the difference between ERROR, WARNING and INFO.


object (Action)

A list of actionable steps that can be executed to solve the issue. An example is requesting a re-review or providing arguments when merchant disagrees with the issue.

Actions that are supported in (your) third-party application can be rendered as buttons and should be available to merchant when they expand the issue.

Union field content. Detailed content of the issue. Should be shown to the merchant when they expand the issue. The form in which is the content returned is specified with the content option request field. content can be only one of the following:


Details of the issue as a pre-rendered HTML. HTML elements contain CSS classes that can be used to customize the style of the content.

Always sanitize the HTML before embedding it directly to your application. The sanitizer needs to allow basic HTML tags, such as: div, span, p, a, ul, li, table, tr, td. For example, you can use DOMPurify.

CSS classes:

  • issue-detail - top level container for the detail of the issue
  • callout-banners - section of the issue-detail with callout banners
  • callout-banner - single callout banner, inside callout-banners
  • callout-banner-info - callout with important information (default)
  • callout-banner-warning - callout with a warning
  • callout-banner-error - callout informing about an error (most severe)
  • issue-content - section of the issue-detail, contains multiple content-element
  • content-element - content element such as a list, link or paragraph, inside issue-content
  • root-causes - unordered list with items describing root causes of the issue, inside issue-content
  • root-causes-intro - intro text before the root-causes list, inside issue-content
  • segment - section of the text, span inside paragraph
  • segment-attribute - section of the text that represents a product attribute, for example 'image_link'
  • segment-literal - section of the text that contains a special value, for example '0-1000 kg'
  • segment-bold - section of the text that should be rendered as bold
  • segment-italic - section of the text that should be rendered as italic
  • tooltip - used on paragraphs that should be rendered with a tooltip. A section of the text in such a paragraph will have a class tooltip-text and is intended to be shown in a mouse over dialog. If the style is not used, the tooltip-text section would be shown on a new line, after the main part of the text.
  • tooltip-text - marks a section of the text within a tooltip, that is intended to be shown in a mouse over dialog.
  • tooltip-icon - marks a section of the text within a tooltip, that can be replaced with a tooltip icon, for example '?' or 'i'. By default, this section contains a br tag, that is separating the main text and the tooltip text when the style is not used.
  • tooltip-style-question - the tooltip shows helpful information, can use the '?' as an icon.
  • tooltip-style-info - the tooltip adds additional information fitting to the context, can use the 'i' as an icon.
  • content-moderation - marks the paragraph that explains how the issue was identified.
  • new-element - Present for new elements added to the pre-rendered content in the future. To make sure that a new content element does not break your style, you can hide everything with this class.


Overall impact of the issue.

JSON representation
  "message": string,
  "severity": enum (Severity),
  "breakdowns": [
      object (Breakdown)


Optional. Message summarizing the overall impact of the issue. If present, it should be rendered to the merchant. For example: "Disapproves 90k offers in 25 countries"


enum (Severity)

The severity of the issue.


object (Breakdown)

Detailed impact breakdown. Explains the types of restriction the issue has in different shopping destinations and territory. If present, it should be rendered to the merchant. Can be shown as a mouse over dropdown or a dialog. Each breakdown item represents a group of regions with the same impact details.